He department of veterans affairs (VA) issued the subject request for task execution plan (rtep) for the procurement of contractor support for the implementation of a web-based near real-time survey…
Ended Awarded Last action
- Contract number
- VA11816F10020002
- Awardee
-
Halfaker And Associates, LLC UEI LYM9Q2MCEDY3
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $25,783,993
Award facts
- Contract value 100% obligated
-
- $25,783,992.96 Current, with exercised options
- $25,893,691.76 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Full and Open Competition · 6 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Arlington, VA 22206, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$94,232 | |
| Change Order | $0 | |
| Exercise an Option | $229,670 | |
| Change Order | $0 | |
| Exercise an Option | $2,827,735 | |
| Exercise an Option | $5,940,994 | |
| Exercise an Option | $400,000 | |
| Exercise an Option | $3,900,663 | |
| Change Order | $0 | |
| Exercise an Option | $5,579,163 | |
| Change Order | $0 | |
| Original award | $7,000,000 |
Show all 12
About this award
The Department of Veterans Affairs (VA) awarded a $25,893,691.76 delivery order contract to Halfaker and Associates, LLC, a service-disabled veteran-owned small business (SDVOSB), to provide a web-based real-time survey feedback solution. This contract is under the VA's Transformation Twenty-One Total Technology Next Generation (T4NG) multiple award IDIQ contract vehicle.
The goal of the survey tool is to gather customer experience feedback to improve service delivery across VA organizations, including the Veterans Health Administration, Veterans Benefits Administration, National Cemetery Administration, and internal support groups. Halfaker will provide implementation, configuration, integration, and hosting services for the Medallia Customer Engagement Management (CEM) system, with support from subcontractors Deloitte Consulting LLP and ManTech MGS, Inc. This contract supports the VA's ongoing efforts to enhance customer experience and service quality through real-time data collection and analysis.
Description
He department of veterans affairs (VA) issued the subject request for task execution plan (rtep) for the procurement of contractor support for the implementation of a web-based near real-time survey feedback solution. The goal of the tool is gather information that will improve customer experiences through faster service recovery. The tool will be utilized by various groups across VA including the veterans health administration veterans benefits administration, the national cemetery administration, and internal support groups such as human resources and administration and office of information & technology. The contractor shall provide all support required for successful implementation of the web based survey tool.
Quick answers
Who was awarded contract VA11816F10020002?
VA11816F10020002 was awarded to Halfaker And Associates, LLC by VA Technology Acquisition Center (Headquarters) on September 9, 2016.
How much is contract VA11816F10020002 worth?
The government has obligated $25,783,993 on VA11816F10020002. Its potential value, with all options, is $25,893,692.
Is contract VA11816F10020002 an order under another contract?
Yes. VA11816F10020002 is a delivery order under VA11816D1002, an indefinite delivery contract, on Transformation Twenty-One Total Technology Next Generation (T4NG).
Was contract VA11816F10020002 competed?
The extent of competition for VA11816F10020002 was full and open competition. The government received 6 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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