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All Federal Contract Awards
Delivery Order TIRNO09D00009-TIRNO09D000090160
Award Date
8/17/17
Potential Completion Date
2/28/18
Potential Value
$8.3K
Overview
Contacts
Activity
1
Transactions
1
Subawards
Opportunity Stack
Similar Awards
Federal Agency
Internal Revenue Service
Awardee
Aspect HSKVADPJM8G5
Ultimate Awardee
Not listed
NAICS Category
511210 - Software Publishers
PSC Category
D399 - It And Telecom- Other It And Telecommunications
Federal Contract Vehicle
Not listed
Set-Aside Type
No Set-Aside Used
Extent Competed
Full and Open Competition
Major Defense Program
Not listed
Pricing Type
Firm Fixed Price
Place of Performance
Lanham, MD 20706, USA
Solicitation Procedures
Negotiated Proposal / Quote
Number Of Offers Received
1
Legislative Mandate
Not listed
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
TIRNO09D00009
Indefinite Delivery Contract
TIRNO09D00009-TIRNO09D000090160
Delivery Order
Description
FOR CLOSELY ASSOCIATED - FUNDING FOR VERINT SR# 336 ,339
Posted 8/17/17
5
1
Name
Description
Solicitation Number
FederalAgency
Type
PostedDate
IRS Contact Cetner Support Services (ICCSS)
Added: Sep 26, 2009 8:38 am The Internal Revenue Service (IRS) is awarding one fixed-price indefinite delivery - indefinite quantity contract for products, services, and support for the Automatic Call Distributor (ACD), Work Force Management (WFM), and Contact Recording and Contact Analytics technology components of its contact center infrastructure. This contract is awarded following a full-and-open competition, on a best-value basis, to the offeror whose proposal conformed to the solicitation requirements and was the most advantageous to the Government considering technical, management, past performance, and price. The contract is for a one-year base period and five one-year options. This contract is a follow-on award to previous contracts that have covered the past sixteen years to support the 29 taxpayer contact centers located at 27 sites nationwide and in Puerto Rico. The primary purpose of this IRS Contact Center enterprise is to answer tax-payer questions on technical tax issues of varying complexity; provide assistance in procedural matters; resolve account inquiries; secure payment of delinquent taxes; and provide information on the status of refunds. The scope of the Contractor services will include the maintenance and support of the ACD, WFM, and contact recording and analytics technology, and their interoperability with other existing IRS contact center elements. The high level objectives of this support are to: streamline the service ordering process, improve incident response and troubleshooting process, improve quality of operations, implement a Business Focus approach, enhance a common change management process, and incorporate IRS security requirements as an integrated approach across all contact center technology. This is a performance based contract that includes defined Service Level Agreements with defined performance requirements and a 'dedicated' Program and Project management structure capable of managing the performance requirements.
Department of the Treasury Internal Revenue Service
Award Notice 1/1
9/26/09, 8:38 AM
5
1
Mod #
Description
ReasonForModification
Federal Obligation
Date
Not listed
FOR CLOSELY ASSOCIATED - FUNDING FOR VERINT SR# 336 ,339
Not listed
$8.3k
8/17/17