Help desk and joint systems knowledge center (FY12) the contractor shall deliver an operational 24/7/365 help desk and joint systems support knowledge center (jsskc). The contractor shall provide…
Ended Awarded Last action
- Contract number
- 0042
- Awardee
-
Leidos, Inc. UEI MDSWM6MB1BH7
- Awarding agency
-
Naval Information Warfare Systems Command
Department of the Navy, Department of Defense
- Obligated
- $665,432
Award facts
- Opportunity
-
- N6600109R0035 Solicitation number
- Contract value 100% obligated
- $665,432.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of the Chief of Staff Headquarters, Department of Defense
- NAICS code
- 541330 Engineering Services
- PSC
- J058 Maint/Repair/Rebuild Of Equipment- Communication, Detection, And Coherent Radiation Equipment
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Negotiated Proposal / Quote
- Pricing
- Cost Plus Fixed Fee
- Place of performance
- San Diego, CA 92152, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Economy Act FAR subpart 17.5
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $665,432 |
Description
Help desk and joint systems knowledge center (FY12) the contractor shall deliver an operational 24/7/365 help desk and joint systems support knowledge center (jsskc). The contractor shall provide problem analysis and technical assistance for customer support requests (csrs) and casreps. The contractor shall track, report and maintain metrics via remedy. The contractor shall analyze metrics to determine problem trends and provide solutions aimed at eliminating those problems. The contractor shall participate in technical reviews and meetings. The contractor shall provide technical system groom, database maintenance, knowledge object maintenance, quality assurance (QA) checks, web site maintenance, configuration management, and inventory management aimed at providing the helpdesk with the latest up-to-date information on the locations and inventories of all delivered jieddo suites. The contractor shall provide assistance in the tailoring of technical and logistical processes aimed at improving the performance of helpdesk support for jieddo equipment.
Quick answers
Who was awarded contract 0042?
0042 was awarded to Leidos, Inc. by Naval Information Warfare Systems Command (Department of the Navy) on September 25, 2012.
How much is contract 0042 worth?
The government has obligated $665,432 on 0042.
Which agency awarded contract 0042?
Naval Information Warfare Systems Command (Department of the Navy) awarded 0042, with funding from Office of the Chief of Staff (Headquarters).
Is contract 0042 an order under another contract?
Yes. 0042 is a delivery order under N6600109D0035, an indefinite delivery contract.
Was contract 0042 competed?
The extent of competition for 0042 was full and open competition. The government received 3 offers.
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