Operational help desk. This is a level of effort statement of work (SOW) to provide an operational help desk and joint system support knowledge center for joint program manager information systems…
Ended Awarded
- Contract number
- 0035
- Awardee
-
Leidos, Inc. UEI MDSWM6MB1BH7
- Awarding agency
-
Naval Information Warfare Systems Command
Department of the Navy, Department of Defense
- Obligated
- $44,996
Award facts
- Opportunity
-
- N6600109R0035 Solicitation number
- Contract value 100% obligated
- $44,996.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Joint PEO Chemical and Biological Defense Acquisition Support Center, Department of Defense
- NAICS code
- 541330 Engineering Services
- PSC
- J058 Maint/Repair/Rebuild Of Equipment- Communication, Detection, And Coherent Radiation Equipment
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Negotiated Proposal / Quote
- Pricing
- Cost Plus Fixed Fee
- Place of performance
- San Diego, CA 92152, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Economy Act FAR subpart 17.5
Award details come from SAM.gov/FPDS.
Description
Operational help desk. This is a level of effort statement of work (SOW) to provide an operational help desk and joint system support knowledge center for joint program manager information systems information technology (jpmis-IT), SAN diego, CA. The contractor shall deliver an operational 24/7/365 help desk and joint systems support knowledge center. The contractor shall track and report distances support actions, customer support request (CSR) status, casrep status, trouble ticket metrics, and metric/trend data. The contractor shall participate in technical reviews and meetings in support of all help desk functions. The contractor shall maintain the knowledge center equipment suite and provide problem analysis. The contractor shall provide database development, knowledge object development, quality assurance (QA) checks, and web site development and maintenance. The contractor shall provide reports to code 41420.
Quick answers
Who was awarded contract 0035?
0035 was awarded to Leidos, Inc. by Naval Information Warfare Systems Command (Department of the Navy) on August 13, 2012.
How much is contract 0035 worth?
The government has obligated $44,996 on 0035.
Which agency awarded contract 0035?
Naval Information Warfare Systems Command (Department of the Navy) awarded 0035, with funding from Joint PEO Chemical and Biological Defense (Acquisition Support Center).
Is contract 0035 an order under another contract?
Yes. 0035 is a delivery order under N6600109D0035, an indefinite delivery contract.
Was contract 0035 competed?
The extent of competition for 0035 was full and open competition. The government received 3 offers.
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