Procurement of program management, customer-focused technology service desk support for tier 1 internal and external operations, automated commercial environment (ACE) account service desk (ASD),…

Ended Awarded Last action

Contract number
70B04C20F00001438
Awardee
Awarding agency
Obligated
$44,749,911

Award facts

Contract value 98% obligated
  • $45,512,819.26 Current, with exercised options
  • $45,544,280.48 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Lorton, NE 68382, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00041 · The purpose of the modification is to DE-obligate the excess funding. -$0
Funding Only Action P00039 · A modification to incrementally fund an order. $642,214
Funding Only Action P00038 · The modification is to incrementally fund the option period with multi year funding. $241,587
Other Administrative Action P00037 · A modification to DE-obligate the excess funding. -$2,469
Funding Only Action P00036 · A modification to incrementally fund this order. $566,964
Exercise an Option P00034 · The purpose of the modification is to extend the order for 6 months and to provide incremental funding. $2,083,205
Change Order P00033 · To extend the task order and to add the funding. $97,106
Funding Only Action P00032 · The modification is to add the remaining funding for the option period. $1,250,856
Funding Only Action P00031 · The modification is to add the incremental funding to option period due to the continuing resolution. $1,622,169
Funding Only Action P00030 · The modification is to add incremental funding to the option period. $99,983
Funding Only Action P00029 · The modification is to provide incremental funding due to the continuing resolution (CR) for this task order. $1,379,781
Change Order P00028 · The modification is to add funding due to the continuing resolution and to remove the prea clause from the order. $1,103,093
Funding Only Action P00027 · The purpose of the modification is to add funding on the order. $1,110,015
Exercise an Option P00026 · Modification to exercise an option period. $1,079,398
Funding Only Action P00025 · The modification is a funding action. $4,219,859
Funding Only Action P00024 · Adding funding under the current option period. $527,482
Funding Only Action P00023 · Adding partial funding to the order due to the continuing resolution and funding not available to fund in full. $554,965
Funding Only Action P00022 · The purpose of the modification is to add funding under this task order. $527,482
Exercise an Option P00021 · To exercise an option and extend the POP. $2,790,680
Funding Only Action P00020 · Technology service desk support -$22,954
Change Order P00019 · Technology service desk (TSD) support recompete -$26
Funding Only Action P00018 $1,680,646
Funding Only Action P00017 $5,285,315
Change Order P00016 -$3,538
Change Order P00015 · Technology service desk (TSD) support -$22,924
Exercise an Option P00014 · Exercise option period. $1,664,485
Funding Only Action P00013 · Technology service desk support -$53,382
Funding Only Action P00012 · To fully fund option period 2. $3,164,894
Funding Only Action P00011 · Adds incremental funding to option period 2. $3,076,154
Change Order P00010 · Change - SOW updated with two additional sites added to places of performance. $0
Funding Only Action P00009 · MOD P00009 adds incremental funding to option period 2. $560,140
Exercise an Option P00008 · Exercise option period 2. $1,828,586
Other Administrative Action P00007 · Administrative modification to update the contract specialist and contracting officer for invoice management on the department of treasury's invoice… $0
Other Administrative Action P00006 · RE-appoint DR. EVA shaw-taylor as the contracting officer and edward CHO as the contract specialist $0
Funding Only Action P00005 · Fully fund option period 1 $3,842,118
Other Administrative Action P00004 · The SWO was rescinded and POP was revised due to a dismissal of a GAO protest. $0
Change Order P00003 · Technology service desk (TSD) services $0
Other Administrative Action P00002 · Modifying the effective date of the modification $0
Exercise an Option P00001 · The purpose of this modification to task order, 70B04C20F00001438, is to revise the period of performance, exercise option period 1A and increase funding. $3,595,467
Original award $236,509
Show all 40

About this award

Written by GovTribe AI ·

Customs and Border Protection issued a delivery order to Patriot LLC on September 29, 2020, under the CIO-SP3 SB GWAC for program management and customer-focused technology service desk support for the Automated Commercial Environment (ACE) Account Service Desk and advanced support operations, with a ceiling value of $45.5 million. The order is set aside for Total Small Business and carries firm fixed pricing.

Patriot LLC is a service-disabled veteran-owned small business (SDVOSB) also certified as a veteran-owned small business. Place of performance is Lorton, Nebraska. The ultimate completion date is June 15, 2026.

Service Contract Inventory reporting shows the order's labor footprint in FY2025 (the most recent fiscal year) at 116 FTEs across 241,118 contractor hours, with a derived blended hourly rate of $35.98 per hour. One subcontractor performed 48 percent of contractor hours. Year-over-year trend analysis across FY2021 through FY2025 shows FTE counts rising from 72.8 to 116 and invoiced dollars stabilizing around $8.6 to $8.7 million annually after an initial decline in FY2022. The derived hourly rate declined from $41.77 in FY2021 to $35.98 in FY2025.

Description

As the agency reported it.

Procurement of program management, customer-focused technology service desk support for tier 1 internal and external operations, automated commercial environment (ACE) account service desk (ASD), and advanced support operations

Quick answers

Who was awarded contract 70B04C20F00001438?

70B04C20F00001438 was awarded to Patriot LLC by Customs and Border Protection (Department of Homeland Security) on September 29, 2020.

How much is contract 70B04C20F00001438 worth?

The government has obligated $44,749,911 on 70B04C20F00001438. Its current value, with exercised options, is $45,512,819. Its potential value, with all options, is $45,544,280.

Is contract 70B04C20F00001438 an order under another contract?

Yes. 70B04C20F00001438 is a delivery order under HHSN316201200065W, a government wide acquisition contract (GWAC), on Chief Information Officer - Solutions and Partners 3, Small Business (CIO-SP3 SB).

Was contract 70B04C20F00001438 competed?

The extent of competition for 70B04C20F00001438 was full and open competition after exclusion of sources. The government received 3 offers. It was set aside: Total Small Business.

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