Customer service assessment
Ended Awarded
- Contract number
- 75P00118F00015
- Awardee
-
The Mitre Corporation UEI DMHDNDCPWUD1
- Awarding agency
-
Office of the Assistant Secretary for Administration
Department of Health and Human Services
- Obligated
- $897,641
Award facts
- Opportunity
-
- RFPCMS20110021 Solicitation number
- Centers for Medicare & Medicaid Services sponsored Federally Funded Research and Development Center Award Notice · Posted Mar 17, 2011
- Contract value 100% obligated
- $897,641.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Cost Plus Fixed Fee
- Place of performance
- Washington, DC 20201, USA
Award details come from SAM.gov/FPDS.
About this award
This federal contract was awarded by the Department of Health and Human Services (HHS) to the non-profit Mitre Corporation to provide customer service assessment services. The $897,641 cost-plus-fixed-fee contract has a completion date of December 31, 2018.
Under this contract, Mitre is the prime contractor and is utilizing McKinsey & Company, a management consulting firm, as a subcontractor. The contract scope includes prioritizing HHS sub-agencies for a rapid diagnostic, evaluating customer perspectives and pain points, assessing current customer service culture and practices, and developing a vision and roadmap to transform the HHS customer experience. This contract does not have a set-aside designation.
The contract is potentially part of a larger IDIQ vehicle that Mitre holds with the Centers for Medicare & Medicaid Services (CMS) to provide Federally Funded R&D Center support services for modernizing HHS healthcare programs. Mitre also holds other IDIQ contracts with the Department of Transportation and Department of Defense to provide engineering and advisory services in their areas of expertise.
Quick answers
Who was awarded contract 75P00118F00015?
75P00118F00015 was awarded to The Mitre Corporation by Office of the Assistant Secretary for Administration (Department of Health and Human Services) on September 27, 2018.
How much is contract 75P00118F00015 worth?
The government has obligated $897,641 on 75P00118F00015.
Is contract 75P00118F00015 an order under another contract?
Yes. 75P00118F00015 is a delivery order under HHSM500201200008I, an indefinite delivery contract.
Was contract 75P00118F00015 competed?
The extent of competition for 75P00118F00015 was full and open competition.
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