Delivery Order HHSD200200409474I-HHSD2002004094740007

The Office of the Comptroller of the Currency (OCC) awarded a firm fixed-price contract to Magellan Solutions USA Inc., a service-disabled veteran-owned small business, for Tier 1 Call Center services dedicated to consumer complaints. The contract, valued at $2,330,912.30 and set aside for total small business, was awarded on October 1, 2016, with an ultimate completion date of March 31, 2022. The work will be performed in Palm Coast, Florida. This modification (MOD 0015) deobligated $1,862.70...

This is a firm-fixed-price delivery order contract awarded by the Defense Human Resources Activity, a defense agency, to Inspiritec Inc., a non-profit organization and AbilityOne agency, for Consolidated Call Center (CCC) Services. The contract has a total potential value of $108,138,503.95 and a period of performance through December 31, 2017. This contract is not set aside for any specific business type. Inspiritec specializes in providing call center, customer service, and enterprise...

This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC. Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries,...

The Centers for Medicare and Medicaid Services (CMS) awarded a delivery order valued at $38.3 million to KT Consulting, Inc., a service-disabled veteran-owned small business headquartered in Phoenix, Arizona, for Virtual Contact Center Strategy (VCS) support services. The contract, which carries a firm fixed price and extends through June 20, 2027, was awarded on June 21, 2022, as part of the One Acquisition Solution for Integrated Services—Small Business (OASIS SB) multiple-award IDIQ...

The Department of Health and Human Services' Food and Drug Administration (FDA) awarded a firm-fixed-price delivery order contract worth $746,848.96 to Connect Centric, LLC, a minority and woman-owned small business, for the operation and maintenance of an automated call distribution software system. The contract has a period of performance from April 7, 2017, to April 6, 2018. Connect Centric, which is a prime contractor on a General Services Administration (GSA) Multiple Award Schedule IT...

This is a delivery order awarded under the Air Force's Network-Centric Solutions II (NETCENTS II) contract vehicle. The $771,295.70 firm-fixed-price contract was awarded to Countertrade Products, Inc., a woman-owned small business, to provide Consolidated Operator Answering System (COAS) support for several sites. The contract was not set aside. Countertrade Products, Inc., based in Westminster, Colorado, is a versatile federal contractor that specializes in providing customized technology...

The U.S. Citizenship and Immigration Services (USCIS), a civilian agency under the Department of Homeland Security, awarded a $9,644,837.21 Firm Fixed Price Delivery Order to Peraton Enterprise Solutions LLC to provide call center support services. The contract is a task order under the USA Contact Multichannel Contact Center Services government-wide acquisition contract (GWAC). The contract is not set aside for any special business categories. Peraton Enterprise Solutions LLC is a subsidiary of...

This is a delivery order awarded by the Department of Health and Human Services Centers for Disease Control and Prevention to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a for-profit provider of business process services to government health and human services agencies. The $71,485,229.46 Firm Fixed Price contract is for CDCINFO Contact Center Services, which includes operating a contact center to provide the public with information related to CDC programs and services. The...

The Department of the Air Force Air Education and Training Command awarded a $1,057,238.76 firm fixed price definitive contract to Command Cyber Solutions LLC of Panama City, Florida. The contract is for Central Appointment Call Center services and has a period of performance from October 1, 2021 through September 30, 2026. This 8(a) sole source contract will provide call center support for the Air Force's training programs over the next five years. Command Cyber Solutions LLC will be the...

The Department of the Navy Installations Command awarded a Firm Fixed Price Delivery Order contract to Verizon Federal Inc., a wholly owned subsidiary of Verizon Communications Inc., to provide NCTAMS LANT-BCO PA CENTREX SUPPORT SERVICES. The contract has a potential value of $2,298.44 and a completion date of September 30, 2019. This single-award indefinite delivery vehicle, valued at $31.8 million over 5 years, was issued without any socioeconomic set-aside provisions. The contract covers...