Contact center tier 1 (CCT1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration…
Active Awarded Last action
- Contract number
- 70SBUR21F00000089
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
Citizen and Immigration Services
Department of Homeland Security
- Obligated
- $184,587,754
Award facts
- Opportunity
-
- 70SBUR21Q00000015 Solicitation number
- Contract value 71% obligated
-
- $184,587,753.73 Current, with exercised options
- $259,861,263.41 Potential, with all options
- Completion date 94% complete
- Current and potential, with all options
- NAICS code
- 541511 Custom Computer Programming Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $1,686,000 | |
| Exercise an Option | $15,949,541 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $35,271,081 | |
| Supplemental Agreement for work within scope | $1,095,173 | |
| Exercise an Option | $6,243,600 | |
| Supplemental Agreement for work within scope | -$5,832,014 | |
| Exercise an Option | $39,416,261 | |
| Exercise an Option | $6,402,000 | |
| Supplemental Agreement for work within scope | -$5,404,983 | |
| Exercise an Option | $15,609,444 | |
| Funding Only Action | -$5,618,821 | |
| Exercise an Option | $15,669,372 | |
| Exercise an Option | $6,388,800 | |
| Supplemental Agreement for work within scope | -$60,000 | |
| Exercise an Option | $16,026,741 | |
| Supplemental Agreement for work within scope | -$1,264,100 | |
| Exercise an Option | $14,096,541 | |
| Supplemental Agreement for work within scope | $1,060,800 | |
| Exercise an Option | $13,926,159 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $13,926,159 |
Show all 24
About this award
The U.S. Citizenship and Immigration Services issued a delivery order to General Dynamics Information Technology, Inc. on August 13, 2021, under the GSA Multiple Award Schedule for Tier 0 and Tier 1 contact center support services to the USCIS Office of External Affairs Directorate. The order carries a ceiling value of $259.9 million with an ultimate completion date of February 12, 2027.
Place of performance is Falls Church, VA. Work consists of assisting the public with information on immigration-related services and benefits through the USCIS contact center. The order is firm fixed price.
Service Contract Inventory reporting captures actual government-invoiced labor across five fiscal years. FY2025 (most recent) shows 380 FTEs across 789,813 contractor hours, with 11% of hours subcontracted to two named subcontractors. Derived government-paid blended hourly rates fluctuated considerably: $15.50/hr in FY2021, rising to $35.21/hr in FY2024, then declining to $2.55/hr in FY2025. Across the five-year span, invoiced revenue peaked at $31.7 million in FY2024 and FY2023 ($14.8 million), trending downward in FY2025 to $2 million.
Titan Technologies, LLC was named as a subcontractor on the initial award in July 2022.
Description
Contact center tier 1 (CCT1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration related services and benefits.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Titan Technologies, LLC | $10,041,851 | |
| Chief Technologies LLC | $3,020,245 |
Quick answers
Who was awarded contract 70SBUR21F00000089?
70SBUR21F00000089 was awarded to General Dynamics Information Technology, Inc. by Citizen and Immigration Services (Department of Homeland Security) on August 13, 2021.
How much is contract 70SBUR21F00000089 worth?
The government has obligated $184,587,754 on 70SBUR21F00000089. Its potential value, with all options, is $259,861,263.
Is contract 70SBUR21F00000089 an order under another contract?
Yes. 70SBUR21F00000089 is a delivery order under GS35F393CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 70SBUR21F00000089 competed?
The extent of competition for 70SBUR21F00000089 was full and open competition. The government received 3 offers.
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