Enterprise contact center support
Ended Awarded Last action
- Contract number
- 1333BJ21F00280014
- Awardee
-
Computer World Services, Corp. UEI SELVLQN46MM7
- Awarding agency
-
US Patent and Trademark Office
Department of Commerce
- Obligated
- $5,742,154
Award facts
- Opportunity
-
- General Purpose Commercial Information Technology Equipment, Software and Services Solicitation · 1333BJ21Q00282003 · Posted Jun 13, 2019
- Contract value 100% obligated
- $5,742,154.02 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $109,399 | |
| Exercise an Option | $1,163,140 | |
| Exercise an Option | $1,140,389 | |
| Exercise an Option | $1,117,997 | |
| Other Administrative Action | $0 | |
| Change Order | $0 | |
| Exercise an Option | $1,123,116 | |
| Change Order | $27,020 | |
| Change Order | $13,500 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $979,891 | |
| Original award | $67,702 |
Show all 12
About this award
The U.S. Patent and Trademark Office awarded a $5.74M firm fixed price delivery order to Computer World Services, Corp. for Enterprise Contact Center Support services. Computer World Services is a minority-owned small disadvantaged business based in Falls Church, Virginia, with a strong track record delivering IT solutions to federal agencies. The contract, awarded December 15, 2020, with an ultimate completion date of January 14, 2026, falls under the Multiple Award Schedule (MAS) vehicle and carries no set-aside designation. The work will be performed in Falls Church, Virginia.
Computer World Services will provide comprehensive contact center operations and support services to enhance the USPTO's customer service capabilities. The company brings relevant expertise through its established federal contracting experience, including substantial indefinite delivery contracts such as the $999.99 trillion OASIS+ Unrestricted multiple-award contract with the General Services Administration and a $231M single-award indefinite delivery contract with the U.S. Air Force. These vehicles demonstrate the contractor's capability to manage large-scale, mission-critical IT and operational support services across federal agencies. The enterprise contact center support work directly supports the USPTO's operational efficiency and stakeholder engagement requirements.
Quick answers
Who was awarded contract 1333BJ21F00280014?
1333BJ21F00280014 was awarded to Computer World Services, Corp. by US Patent and Trademark Office (Department of Commerce) on December 15, 2020.
How much is contract 1333BJ21F00280014 worth?
The government has obligated $5,742,154 on 1333BJ21F00280014.
Is contract 1333BJ21F00280014 an order under another contract?
Yes. 1333BJ21F00280014 is a delivery order under GS35F0600X, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 1333BJ21F00280014 competed?
The extent of competition for 1333BJ21F00280014 was full and open competition. The government received 4 offers.
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