1.0 performance requirements the contractor shall provide professional and technical services to accomplish the tasks set forth herein to ensure the successful operational capability of maximo and…

1.0 performance requirements the contractor shall provide professional and technical services to accomplish the tasks set forth herein to ensure the successful operational capability of maximo and rsims. Services shall include application development, maintenance, database administration, configuration management, and help-desk support for each application. In addition, the contractor shall provide professional project management support. 2.1 project management support: the contractor shall provide technical and professional project management assistance on issues involving system configuration, network performance, project planning, project control, software/hardware evaluation, software/hardware procurement, and resolution of IT related matters affecting rsims or maximo implementation, operations and maintenance. The contractor shall participate in the design, delivery and recurring support of rsims and maximo products and services. Routine support shall include professional and technical skills and services adequate to accomplish the following general tasks: 2.1.1 provide assistance in defining complex information technology project plans and schedules. 2.1.2 assist with collaboration and teaming efforts with all personnel associated with this task, as well as any other vendor associated with the deployment, development or maintenance of rsims and maximo. 2.1.3 work closely with the facilities IT BLM, regional IT department, and nmci team to identify and resolve technical issues related to the implementation of computer systems, hardware, software, and network infrastructure as they relate to rsims and maximo. 2.1.4 provide assistance in the preparation of contract documentation, including statements of work, reports, deliverables, and briefing material. 2.1.5 work closely with the rsims and maximo support team(S) to assist with technical and professional issues relating to project configuration and data migration, and consistent with guidance provided by the COR. 2.1.6 develop recommendations for system integration and interface with other data sources such as labor systems, financial systems, and procurement systems, as required. 2.1.7 provide professional documentation and material for a variety of purposes, including executive level conferences, meetings and briefings. Material requirements may include presentation material, technical papers, charts, graphs, studies, analysis, agendas, contract statements of works, and meeting notes. 2.1.8 provide assistance with the preparation of government documentation related to system security accreditation, business case analysis, and cost benefit analysis. Assistance will include the development of diagrams, charts, letters, reports and presentation material in order to fulfill the requirements associated with such government documentation. 2.1.9 attend routine meetings to assist with problem resolution, provide technical and professional recommendations, and provide associated documentation. 2.1.10 provide assistance and act as point of contact for all issues relating to maximo and rsims as needed in the absence of the facilities IT BLM. 2.1.11 desired outcome - during the performance of these services a set of general desired outcomes are expected and listed below. Specific deliverables associated with this task section can be found in tables 4.1 through 4.3. 2.1.11.1 provide close coordination and communication with the facilities IT BLM on a daily basis to ensure the regional maximo and rsims enterprise applications remain operational. 2.1.11.2 promote teaming and collaboration with other service providers, and government representatives involved in the support or development of maximo and rsims applications. 2.1.11.3 increase efficiencies within the business processes involved in the overall management of maximo and rsims by preparing and providing professionally prepared documents and briefing material in a timely manner and suitable for the situation as defi