Customer assistance subsystem (CASS). CASS records customer inquiries via five mediums: customer call, customer E-mail, customer web submission, customer FAX, and customer U.S mail. CASS also…
Ended Awarded Last action
- Contract number
- DU100I15T00016
- Awardee
-
Terathink Corporation UEI L1AAFNAP5HF3
- Awarding agency
-
Information Technology Support
Department of Housing and Urban Development
- Obligated
- $188,585
Award facts
- Opportunity
-
- DU100I15Q0018 Solicitation number
- Contract value 100% obligated
- $188,584.91 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Office of the Chief Information Officer Department of Housing and Urban Development
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- D308 It And Telecom- Programming
- Set-aside
- No set-aside
- Competition
- Full and Open Competition after exclusion of sources · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Time and Materials
- Place of performance
- Reston, VA 20190, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$7,122 | |
| Funding Only Action | $7,030 | |
| Funding Only Action | $69,386 | |
| Original award | $119,290 |
About this award
This federal contract was awarded by the Office of the Chief Information Officer, a civilian agency, to Terathink Corporation, a wholly owned subsidiary of CGI Federal Inc. The contract is for the Customer Assistance Subsystem (CASS), which records customer inquiries through five mediums and enables knowledge sharing. The contract has a ceiling value of $188,584.91 and is a Delivery Order under the 8(a) STARS II government-wide acquisition contract. The contract does not have a set-aside designation. As a subcontractor, Terathink has provided services in support of audit preparation and other needs for prime partners KPMG and CGI Federal. Terathink also holds a $625 million Blanket Purchase Agreement from the Department of the Treasury Bureau of the Fiscal Service under the OneARC Strategic Support Services contracting vehicle.
Description
Customer assistance subsystem (CASS). CASS records customer inquiries via five mediums: customer call, customer E-mail, customer web submission, customer FAX, and customer U.S mail. CASS also enables knowledge sharing through reac generalist collaboration with reac business area specialists, which ensures reac customers have the most accurate answer possible. The CASS application also provides management with a standard and consistent tool for collecting meaningful data and metrics.
Quick answers
Who was awarded contract DU100I15T00016?
DU100I15T00016 was awarded to Terathink Corporation by Information Technology Support (Department of Housing and Urban Development) on September 14, 2015.
How much is contract DU100I15T00016 worth?
The government has obligated $188,585 on DU100I15T00016.
Which agency awarded contract DU100I15T00016?
Information Technology Support (Department of Housing and Urban Development) awarded DU100I15T00016, with funding from Office of the Chief Information Officer (Department of Housing and Urban Development).
Is contract DU100I15T00016 an order under another contract?
Yes. DU100I15T00016 is a delivery order under GS06F1216Z, a government wide acquisition contract (GWAC), on 8a Streamlined Technology Acquisition Resources for Services (8a STARS II).
Was contract DU100I15T00016 competed?
The extent of competition for DU100I15T00016 was full and open competition after exclusion of sources. The government received 1 offer.
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