Post Deployment Software Support (PDSS)
Added: Mar 17, 2016 4:00 pm
Request for InformationPost Deployment Software Support (PDSS)Department of Defense (DoD)IMPORTANT INFORMATION:The Army Contracting Command - New Jersey hereby issues this Request for Information (RFI) for Army Program Executive Office, Enterprise Information Systems (PEO EIS) Product Director, Army Human Resources Systems (PD AHRS)This Request for Information (RFI) as defined in FAR 15.201(e) is for information and planning purposes only. The purpose of the RFI is to gain knowledge of the interest, capabilities and qualifications from the industry that can be used to satisfy this requirement for information and planning purposes only; it is not to be construed as a commitment by the Government. It does not constitute a Request for Proposal (RFP) or promises to issue an RFP in the future. Responses to this notice shall not be construed as offers and cannot be accepted by the Government to form a binding contract. The U.S. Government will not pay for any information or administrative cost incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Not responding to this RFI will not preclude participation to any future RFP if issued. The type of solicitation will depend upon the responses to this RFI.OBJECTIVE OF THE RFI:The Army Contracting Command (ACC) - New Jersey (NJ) located at Joint Base McGuire-Dix-Lakehurst, New Jersey, on behalf of the PEO EIS PD AHRS hereby issues this RFI to survey the market for potential contractors capable of executing the PD AHRS PDSS requirements.BACKGROUND:The Program Executive Office Enterprise Information Systems (PEO EIS) provides infrastructure and information management systems to the Army. The PEO EIS is a pivotal Information Technology (IT) enabler within the Department of Defense (DoD) and the Army, is responsible for implementing Enterprise Infrastructure, Backbone Communications, and Business and Warfighting IT Systems. Its mission is to enable information dominance by developing, acquiring, and deploying enterprise-wide, network-centric information management and communications to meet the Army's current and future mission requirements. To that end, PEO EIS's Army Human Resource Systems (AHRS) organization supports the Army's mission, strategic goals, and objectives by providing software programs that enhance selected business processes associated with managing and operating major Army installations, camps, and posts worldwide.SCOPE:PD AHRS is seeking a project management, risk management, analysis, design, code development, documentation, database design and development, database conversion, testing, quality assurance, configuration management, physical security, information assurance, deployment, post deployment support, and customer support to include a Tier 2 Helpdesk services using commercial off the shelf (COTS) products where feasible as detailed in the DRAFT Performance Work Statement (PWS) dated 16 March 2016. The Contractor shall provide personnel with the proper skill mix, qualifications, experience, and provide the necessary supplies required to accomplish the work described within the PWS for all AHRS systems. The Contractor is responsible for ensuring personnel possess proper experience required, but not limited to, the following: Java, Oracle, system architecture, development and integration, business process mapping, project management, and other software utilized by AHRS systems.PERIOD OF PERFORMANCE (POP):Anticipated POP shall be a 12 month base period and six 6-month option periods.TRANSITION PERIOD:The Contractor shall conduct a 30 day Transition-In period. The transition shall ensure minimum disruption to vital Government business. The Contractor shall ensure no service degradation during and after transition.PLACE OF PERFORMANCE:The place of performance shall be at the successful Offeror site.NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS):In accordance with FAR Part 19, the government seeks maximum practicable opportunities for qualified and interested small business concerns to participate in this acquisition. The most likely identified NAICS code for this acquisition is 541511, "Custom Computer Programming Services". The size standard for this code is $25,000,000.00.ADDITIONAL INFORMATION:In order to better understand each company's capabilities in regards to your current AHRS COTS products and business practices, the following areas need to be addressed:A. Performance Requirements: PD AHRS is requesting information on ability to research and review application systems and architecture to assess technical capabilities in project management, risk management, analysis, design, code development, documentation, database design and development, database conversion, testing, quality assurance, configuration management, physical security, information assurance, deployment, post deployment support, and customer support to include a Tier 2 Helpdesk.B. Information Assurance: PD AHRS seeks information on how the DoD Risk Management Framework (RMF) would be implemented for PD AHRS systems IAW DoDI 8500.01, DoDI 8510.01, CNSSI 1253, and NIST SPs 800-53 rev. 4, 800-37 rev.l, and 800-137. DoD is in the process of enterprise transition from DIACAP to RMF. Respondents should note decision criteria for prioritization and engineering of phased in process improvements to implement a comprehensive set of RMF controls for continuous monitoring, secure configuration management, real-time auditing and incident response, cooperative and adversarial threat assessments, vulnerability mitigation activities, all system authorization efforts, and all other protect, detect, respond, and recover (PDRR) activities.C. Army Training and Certification: PD AHRS is requesting information on respondent's ability to obtain personnel that fall within the IT Level I-III or lAM level meeting the minimum Army IT required training, baseline certification, and computing environment certification in order to be granted access to the AHRS system(s) upon award of the contract.D. Continuity of Operations (COOP) Operations and Support: PD AHRS seeks information on respondent's ability to provide COOP Operations and Support for AHRS systems. Information on the effective management of this transition from the current respondent to the winning respondent's is requested. This will include the DTAS classified COOP located at an undisclosed location.E. Programmatic Requirements: PD AHRS is requesting information on the ability to maintain Help Desk, software changes, system availability requirements, and security patches.F. Post Deployment System Support Requirements: PD AHRS is requesting information on the ability to support 2nd level Help Desk functionality, capture, track, and/or resolve all trouble tickets, development, testing and fielding of interim changes packages, maintain continuity of operations, physical release management, configuration management, information assurance and training.G. System Change Package Requirements: PD AHRS is seeking information on the respondent's ability to provide technical expertise in developing system patches to address Information Assurance Vulnerability Alert (IAVA), Oracle CPUs and Solaris patches, regulatory changes or critical system defects by developing emergency Interim Change Packages, testing, configuration management, information assurance and applying standards and metrics to increase efficiency.ACC-NJ POINTS OF CONTACT (POCs):Contracting Officer:Linda A. SchmidtPhone: (609) 562- 7357E-mail: linda.a.schmidt12.civ@mail.milContract Specialist:Dennis C. SughruePhone: (609) 562-5120E-mail: dennis.c.sughrue.civ@mail.milSUBMISSION GUIDELINES:Interested parties are required to provide an information package consisting of the following:A. The contractor submission to the items in this notice shall not exceed 10 pages (including the cover page and appendices) and in Times New Roman Font 12-Point Size. The Capability Statement must be sufficient to demonstrate performance acumen directly related to the performance of the requirement as specified in the attached draft PWS dated 16 March 2016.B. All information submitted to the Contracting Officer and Contract Specialist stated above must reference RFI number W15QKN-16-R-0101. Documents must be submitted in electronic format (i.e. Microsoft Word or Adobe Acrobat compatible) to the Contracting Officer and Contract Specialist stated above.C. The information package shall also include: Basic overview of company to include Company Name, Company's POCs (name, phone number, and email address), Company location, CAGE Code, DUNS Number, product and service offerings, current multiple award indefinite delivery / indefinite quantity (IDIQ) contract vehicle, and a certification regarding current Socioeconomic status to include respective NAICS Code(s). Business types such as certified large business, small business, 8(a), HUBZONE, woman-owned small business, veteran owned, small disadvantaged business, service disabled veteran owned, etc.D. The contractor shall cite any current or past relevant customers to this requirement within the past three years including, contract effort (including contract number and total dollar value), points of contact (including name, phone number, and email address), and indicate whether your company participated as the prime or subcontractor. The Contractor shall also identify any key subcontractors if known. Additionally, include any recommended staffing plans, personnel and/or organization experience.NOTE: If actual experience with Army Acquisition and/or providing technical integration support services are not possessed, please explain what similar, relevant experience your company does have and how you will be able to meet all the requirements as stated in the draft PWS.Contractor shall also provide:i. A description of the relevant program support background, experience, and skills of your company's projected personnel to perform and meet all elements of the attached DRAFT PWS dated 16 March 2016.ii. The products and services capabilities to compensate for failing to meet all the stated needs by offering other advantageous features or performance.iii. Responses shall include a statement on the commerciality of your capabilities. Also, explain how they meet the definition of a commercial item/service as defined in accordance with FAR 2.101.iv. Any other information that clearly demonstrates the respondent's relevant Army acquisition program capabilities, expertise, and experience to establish core competencies of the firm.E. If you submit Proprietary Information, you must clearly mark as proprietary on every sheet containing such information and segregate the Proprietary information to the maximum extent practical from other portions of your response (e.g. use an attachment or exhibit). Respondents are responsible for adequately marking Proprietary information in their response.F. Interested vendors must be registered on the Central Contractor Registration in the System for Award Management (SAM) database and the online representation and certification application (OCRA) must be activated. For SAM registration, please visit online https://www.sam.gov/portal/SAM/#1PACKAGE SUBMISSION DEADLINE: Contractors are responsible for all costs for submitting their capability packages. All capability packages must be electronically submitted to the Contract Specialist stated above by 1:00PM Eastern Standard Time (EDT) on 15 April 2016.Note: Non-government staff support personnel will not have access to RFIs labeled by the submitters as Government Access Only.QUESTIONS AND ANSWERS: ALL questions must be submitted in writing and e-mailed to the Contract Specialist stated above by 3:00PM (EDT) on 29 March 2016. Questions received after this date/time may or may not be answered. Please be advised that pre-solicitation correspondence (i.e. Questions & Answers, messages, etc.) are solely to aid the potential Offerors. If you find any discrepancies between communication dialog and any forthcoming contractual document (i.e. solicitation, Price Model, etc.), the contractual document shall prevail.IMPORTANT INFORMATION TO VENDORS:A. This notice does not obligate the Government to award a contract or otherwise pay for the information provided in the response or any follow-up information requests. Therefore, responses to this announcement cannot be accepted as offers. The Government reserves the right to use the information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the requirements. Respondents are advised that the Government is under no obligation to provide feedback to respondents or request any additional information from respondents with respect to any information submitted.B. After reviewing the responses received as a result of this RFI, a solicitation may be issued.C. A response to this RFI notice will not be considered as an adequate response to any future solicitation.
W15QKN-16-R-0101 Department of the Army Materiel Command Contracting Command Picatinny Arsenal
3/17/16, 4:00 PM