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All Federal Contract Awards
Delivery Order DJBP031400000011-DJBP0314KG320016
Award Date
3/24/11
Potential Completion Date
10/31/11
Potential Value
$16K
Overview
Contacts
Activity
6
Transactions
6
Subawards
Opportunity Stack
Similar Awards
Federal Agency
Federal Correctional Institution Tallahassee
Awardee
Florida Family Network Inc. KF67KMLMJB67
Ultimate Awardee
Not listed
NAICS Category
611699 - All Other Miscellaneous Schools and Instruction
PSC Category
U009 - Education/Training- General
Federal Contract Vehicle
Not listed
Set-Aside Type
No Set-Aside Used
Extent Competed
Competed under SAP
Major Defense Program
Not listed
Pricing Type
Firm Fixed Price
Place of Performance
Tallahassee, FL 32301, USA
Solicitation Procedures
Simplified Acquisition
Number Of Offers Received
7
Legislative Mandate
Service Contract Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
DJBP031400000011
Indefinite Delivery Contract
DJBP031400000011-DJBP0314KG320016
Delivery Order
Update #1
Update #2
151060 CALL CENTER INSTRUCTOR SERVICES
Posted 3/24/11
5
1
Name
Description
Solicitation Number
FederalAgency
Type
PostedDate
Vocational Program - Call Center -FCI Tallahassee
Added: Oct 20, 2009 3:47 pm The Federal Bureau of Prisons, Field Acquisition Office, Grand Prairie, TX intends to make a single award for the provision of an Advanced Occupational Education Program leading to a Certificate in Call Center, but one which is not part of a four-year degree program. The focus of the program is intended to provide inmates with marketable skills by providing classes which lead to a certificates of completion for each course. The services would be provided at the Department of Justice (DOJ), Federal Bureau of Prisons (FBOP), Federal Correctional Institution (FCI) Tallahassee, FL. The North American Industry Classification System (NAICS) Code is 611699 (Size Standard: $7 million). There will be approximately 20 inmate students per class. The Vocational Training (VT) program to be taught, in a classroom setting, is Call Center Operations with an emphasis in Customer Service and Business Management which will give inmate students marketable skills. Instructions will also include related subject consistent with the technology. Upon completion of this training, students should be proficient at the skills.  A session will equal one (1) hour. The Contractor will normally work Monday tough Friday (except Federal holidays) between the hours of 7:30 am. - 3:45 pm. The Contractor will be scheduled for four (4) to eight (8) hours per day. These hours will be mutually agreed upon by the Contractor and Government. The estimated maximum number of sessions per year is 1000. The individual(s) / organization will be qualified instructors, certifiable or certified by the State of Florida, Department of Education and have at least six month of current teaching. The Contractor shall possess a bachelors degree from an accredited college or university and/or experience in instruction in a business or service related field. Experience working in a call center and a correctional setting are preferred. All contract staff assigned to provide instructional services must demonstrate knowledge of business management principles, customer service and call center operations to include telephony and proprietary call center systems. Documentation to support the instructor's education and experience must be provided at time of submission of quote. All contractors doing business with the Federal Government must be registered in the Central Contractor Registration (CCR) database. The website for registration is www.ccr.gov. The contract periods will consist of a 12-month base period and four 12-month option periods for renewal. The solicitation will be available on/about October 21, 2009 and will be distributed solely tough this website. Hard copies of the solicitation will not be available. The website provides downloading instructions to obtain all documents relating to this solicitation. All future information concerning this acquisition, including the solicitation and any subsequent amendments, will be distributed tough the website. Interested parties are responsible for monitoring the website to ensure they have the most up-to-date information about the acquisition. The date for receipt of quotations is on/about November 19, 2009; however, this is a projected estimate and quoters should refer to Page 1 of the solicitation (Block #8) for the actual date quotations are due. Faith-Based and Community-Based Organizations can submit offer/bids/quotations equally with other organizations for contracts for which they are eligible. This solicitation is a full and open competitive procurement. All responsible small business concerns are encouraged to submit a quotation which may be considered.
RFQP03141000001
Department of Justice Bureau of Prisons Field Acquisition Office
Award Notice 1/1
10/20/09, 3:47 PM
5
1
2
Mod #
Description
ReasonForModification
Federal Obligation
Date
5
151060 - NONPERSONAL VOCATIONAL ADVANCED OCCUPATIONAL TRAINING PROGRAMS IN CALL CENTER OPERATION SERVICES
Funding Only Action
$180
10/6/11
4
151060 - NONPERSONAL VOCATIONAL ADVANCED OCCUPATIONAL TRAINING PROGRAMS IN CALL CENTER OPERATION SERVICES
Funding Only Action
$120
8/8/11
3
151060 - NONPERSONAL VOCATIONAL ADVANCED OCCUPATIONAL TRAINING PROGRAMS IN CALL CENTER OPERATION SERVICES
Funding Only Action
$15
7/22/11
2
151060 - NONPERSONAL VOCATIONAL ADVANCED OCCUPATIONAL TRAINING PROGRAMS IN CALL CENTER OPERATION SERVICES
Funding Only Action
$615
7/20/11
1
151060 - NONPERSONAL VOCATIONAL ADVANCED OCCUPATIONAL TRAINING PROGRAMS IN CALL CENTER OPERATION SERVICES
Funding Only Action
$15
6/3/11