Procure and implement cloud contact center (100 agents) in response to covid-19 operations
Ended Awarded Last action
- Contract number
- 73351021F0083
- Awardee
-
MCS Of Tampa, Inc. UEI V46DN5AQ9MS6
- Awarding agency
-
Office of Performance Management and the Chief Financial Officer
Small Business Administration
- Obligated
- $1,876,220
Award facts
- Contract value 99% obligated
-
- $1,876,220.00 Current, with exercised options
- $1,887,348.53 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of Disaster Assistance Small Business Administration
- NAICS code
- 517911 Telecommunications Resellers
- Set-aside
- No set-aside
- Competition
- Competed under SAP Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Fort Worth, TX 76155, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $178,940 | |
| Original award | $1,697,280 |
About this award
The Small Business Administration Office of Disaster Assistance awarded a $1.9 million firm fixed price delivery order to Mission Critical Solution of Fort Worth, Texas, to procure and implement a 100-agent cloud contact center in response to COVID-19 operations. The contact center supports SBA's nationwide telephone system for maintenance and related services under the agency's Office of Disaster program code. As the prime contractor, Mission Critical Solution will deliver the cloud-based contact center solution to support SBA's disaster assistance call volume. No subcontractors or set aside designations were indicated. This delivery order was issued against an existing SBA contact center vehicle to expand telework capabilities and serve more small businesses impacted by the pandemic.
Quick answers
Who was awarded contract 73351021F0083?
73351021F0083 was awarded to MCS Of Tampa, Inc. by Office of Performance Management and the Chief Financial Officer (Small Business Administration) on July 9, 2021.
How much is contract 73351021F0083 worth?
The government has obligated $1,876,220 on 73351021F0083. Its potential value, with all options, is $1,887,349.
Which agency awarded contract 73351021F0083?
Office of Performance Management and the Chief Financial Officer (Small Business Administration) awarded 73351021F0083, with funding from Office of Disaster Assistance (Small Business Administration).
Is contract 73351021F0083 an order under another contract?
Yes. 73351021F0083 is a delivery order under 73351018D0006, an indefinite delivery contract.
Was contract 73351021F0083 competed?
The extent of competition for 73351021F0083 was competed under sap.
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