Delivery Order 70FA6018D00000005-70FA6020F00000001

The Federal Emergency Management Agency (FEMA) awarded a delivery order to International Business Machines Corporation (IBM) for Call Center Support Services on October 31, 2019, with a performance period of November 1–30, 2019. This second task order, issued under a firm fixed-price contract structure, carried a ceiling value of $2.13 million and was executed without a set-aside designation. The work was performed at IBM's facility in Westlake, Maryland. This delivery order represents a child entity award under IBM's larger federal contracting presence, with the parent organization headquartered in Armonk, New York.

The award addresses FEMA's operational need for call center support services during the specified one-month period. IBM's extensive federal IT services portfolio, which includes enterprise IT support, cloud computing, cybersecurity solutions, and specialized technical consulting across multiple civilian and defense agencies, positions the company to deliver the required call center capabilities. The contract was subsequently subject to a de-obligation of excess funds, reflecting adjustments to the initially obligated amount upon task order completion.