CDS call center support services - second task order - (1 NOV 2019 - 30 NOV 2019)
Ended Awarded Last action
- Contract number
- 70FA6020F00000001
- Awardee
-
International Business Machines Corporation UEI VV9KH3L99VE3 Part of International Business Machines Corporation
- Awarding agency
-
FEMA Mitigation Section
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $2,130,022
Award facts
- Contract value 100% obligated
- $2,130,021.58 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Westlake, MD 20817, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$80,874 | |
| Funding Only Action | $2,030 | |
| Original award | $2,208,866 |
About this award
The Federal Emergency Management Agency (FEMA) awarded a delivery order to International Business Machines Corporation (IBM) for Call Center Support Services on October 31, 2019, with a performance period of November 1–30, 2019. This second task order, issued under a firm fixed-price contract structure, carried a ceiling value of $2.13 million and was executed without a set-aside designation. The work was performed at IBM's facility in Westlake, Maryland. This delivery order represents a child entity award under IBM's larger federal contracting presence, with the parent organization headquartered in Armonk, New York.
The award addresses FEMA's operational need for call center support services during the specified one-month period. IBM's extensive federal IT services portfolio, which includes enterprise IT support, cloud computing, cybersecurity solutions, and specialized technical consulting across multiple civilian and defense agencies, positions the company to deliver the required call center capabilities. The contract was subsequently subject to a de-obligation of excess funds, reflecting adjustments to the initially obligated amount upon task order completion.
Quick answers
Who was awarded contract 70FA6020F00000001?
70FA6020F00000001 was awarded to International Business Machines Corporation by FEMA Mitigation Section (Federal Emergency Management Agency) on October 31, 2019.
How much is contract 70FA6020F00000001 worth?
The government has obligated $2,130,022 on 70FA6020F00000001.
Which agency awarded contract 70FA6020F00000001?
FEMA Mitigation Section (Federal Emergency Management Agency) awarded 70FA6020F00000001, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FA6020F00000001 an order under another contract?
Yes. 70FA6020F00000001 is a delivery order under 70FA6018D00000005, an indefinite delivery contract.
Was contract 70FA6020F00000001 competed?
The extent of competition for 70FA6020F00000001 was full and open competition.
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