Federal service desk contact center task order award
Ended Awarded Last action
- Contract number
- 47QDCA20F0001
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
Federal Acquisition Service
General Services Administration
- Obligated
- $66,001,181
Award facts
- Contract value 93% obligated
- $71,165,298.27 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Time and Materials
- Place of performance
- Fairfax, VA, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$9,663,306 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,842,901 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $50,600 | |
| Funding Only Action | $50,000 | |
| Exercise an Option | $17,172,260 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,287,271 | |
| Funding Only Action | $851,260 | |
| Supplemental Agreement for work within scope | $10,150,992 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $3,000,000 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | -$1,260,902 | |
| Supplemental Agreement for work within scope | $680,063 | |
| Exercise an Option | $4,968,858 | |
| Supplemental Agreement for work within scope | $507,564 | |
| Funding Only Action | $1,355,034 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $3,454,181 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $887,205 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $3,490,000 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $53,705 | |
| Exercise an Option | $325,892 | |
| Exercise an Option | $8,498,011 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | -$3,377,139 | |
| Exercise an Option | $10,267,734 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | -$1,301,262 | |
| Other Administrative Action | $0 | |
| Original award | $11,710,261 |
Show all 42
About this award
This delivery order closeout modification represents the final adjustment to a Federal Service Desk Contact Center task order awarded to General Dynamics Information Technology, Inc. (GDIT) under the Alliant II multiple-award Indefinite Delivery Contract vehicle. Originally awarded on May 1, 2020, with an ultimate completion date of August 3, 2025, the order carried a ceiling value of $71.2 million and utilized time-and-materials pricing to support contact center operations for the General Services Administration's Federal Acquisition Service. The award was unset-aside, reflecting open competition among qualified contractors on the Alliant II platform, which provides comprehensive IT and professional services procurement authority across federal agencies.
GDIT, a wholly-owned subsidiary of General Dynamics Corporation and a major federal IT and mission support services provider, delivered contact center and customer support services from its Fairfax, Virginia location. As a prime contractor with extensive experience managing large-scale service delivery contracts across defense and civilian agencies, GDIT's Federal Service Desk Contact Center work supported the GSA's mission to provide efficient administrative and technical assistance to federal stakeholders. The time-and-materials contract structure allowed for flexible resource allocation based on actual service demands, typical of customer-facing support operations that must accommodate variable call volumes and issue complexity throughout the contract performance period.
Quick answers
Who was awarded contract 47QDCA20F0001?
47QDCA20F0001 was awarded to General Dynamics Information Technology, Inc. by Federal Acquisition Service (General Services Administration) on May 1, 2020.
How much is contract 47QDCA20F0001 worth?
The government has obligated $66,001,181 on 47QDCA20F0001. Its current value, with exercised options, is $71,165,298.
Is contract 47QDCA20F0001 an order under another contract?
Yes. 47QDCA20F0001 is a delivery order under 47QTCK18D0003, a government wide acquisition contract (GWAC), on Alliant II.
Was contract 47QDCA20F0001 competed?
The extent of competition for 47QDCA20F0001 was full and open competition. The government received 4 offers.
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