This is a delivery order for provide support and services utilizing the customer service support (CSS) BOT and live chat implementation in the conversational voice project.
Ended Awarded Last action
- Contract number
- 2032H523F00702
- Awardee
-
Makpar Corporation UEI G61TZZQKC3L9
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $1,308,984
Award facts
- Contract value 100% obligated
-
- $1,308,984.29 Current, with exercised options
- $1,308,984.30 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition after exclusion of sources · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20224, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $661,162 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Original award | $647,823 |
About this award
Makpar Corporation, a woman-owned and economically disadvantaged small business based in Centreville, Virginia, was awarded a delivery order valued at $1.31 million by the Internal Revenue Service under the 8(a) STARS III Government-Wide Acquisition Contract. This competitive 8(a) set-aside delivery order, issued on September 30, 2023, supports the Conversational Voice Project through implementation of customer service support bot and live chat technologies. The scope of work includes technical support for the deployment of eGain bot voice-to-chatbot technologies and eGain live chat solutions at the IRS facility in Washington, DC, with a completion date of September 29, 2025. The contract is structured as a firm fixed-price delivery order under the $50 billion 8(a) STARS III GWAC administered by the General Services Administration, which is exclusively available to qualified 8(a) small business program participants.
The award recognizes Makpar's extensive expertise in IT service delivery to federal agencies, particularly the IRS, where the company has demonstrated capabilities in cybersecurity, cloud computing, enterprise systems development, and customer service support solutions. Makpar holds multiple active SBA certifications including 8(a) Program Participant status (expiring January 3, 2027), Women-Owned Small Business, and Economically Disadvantaged Women-Owned Small Business designations. This delivery order represents the company's continued engagement with the IRS under the 8(a) STARS III vehicle, leveraging the streamlined acquisition mechanism to provide specialized technical support that aligns with the agency's modernization and customer service enhancement initiatives.
Quick answers
Who was awarded contract 2032H523F00702?
2032H523F00702 was awarded to Makpar Corporation by Internal Revenue Service (Department of the Treasury) on September 30, 2023.
How much is contract 2032H523F00702 worth?
The government has obligated $1,308,984 on 2032H523F00702. Its potential value, with all options, is $1,308,984.
Is contract 2032H523F00702 an order under another contract?
Yes. 2032H523F00702 is a delivery order under 47QTCB21D0348, a government wide acquisition contract (GWAC), on 8(a) STARS III (STARS III).
Was contract 2032H523F00702 competed?
The extent of competition for 2032H523F00702 was full and open competition after exclusion of sources. The government received 1 offer. It was set aside: Competitive 8(a).
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