Delivery Order 47QTCA22D006N-75FCMC26F0054
- This is a $9,527,032.00 firm fixed price delivery order awarded by the Centers for Medicare and Medicaid Services (CMS) to Sparksoft Corporation, an 8(a) certified, women-owned minority small business. The contract is for independent quality assurance (IQA) services to audit the quality of customer service representative (CSR) interactions in CMS's multichannel Medicare and Marketplace contact center. This work will be performed in Windsor Mill and Milford Mill, Maryland and runs through April...
- The Centers for Medicare & Medicaid Services (CMS) awarded a Competitive 8(a) set-aside delivery order to Servbeyond Solutions LLC to implement, manage, and operate the technical support infrastructure for CMS's Center for Clinical Standards and Quality (CCSQ). The contract, valued at approximately $61.2 million with a ceiling completion date of June 7, 2031, was awarded on June 8, 2026, and will be performed in Windsor Mill and Milford Mill, Maryland. This delivery order is issued under a...
- <p>This is a $1,718,016.35 firm fixed price definitive contract awarded by the Centers for Medicare and Medicaid Services (CMS) to Health Frontiers, LLC, a joint venture that is an SBA-certified 8(a) small disadvantaged business. The contract is for quality assurance monitoring services in support of CMS's Medicare Provider Contact Centers Quality Assurance Solutions program. The contract has an ultimate completion date of June 30, 2017 and was awarded on a sole-source 8(a) basis.</p>
- The Department of Health and Human Services Centers for Medicare and Medicaid Services awarded a $6.9 million firm fixed price delivery order contract to Quality Technology, Incorporated, doing business as Quality Technology Inc., under the Chief Information Officer - Solutions and Partners 3, Small Business Government-Wide Acquisition Contract vehicle. The purpose of this task order is to procure services from Quality Technology Inc. to maintain support provided under an expanded service desk...
- The Centers for Medicare and Medicaid Services awarded a Delivery Order contract for Quality Management and Review Systems (QMARS) to Bellese Technologies, LLC, a small business based in Owings Mills, Maryland. This Total Small Business set-aside contract, valued at approximately $30.4 million, is structured as a Firm Fixed Price engagement with an ultimate completion date of April 15, 2025. The award was issued on April 24, 2020, under the General Services Administration's Multiple Award...
- The Centers for Medicare and Medicaid Services (CMS) awarded a $27,965,452.28 delivery order to Quality Technology, Incorporated, a small business, to provide service desk support for the Marketplace Service Desk (MSD) under the Chief Information Officer - Solutions and Partners 3 Small Business (CIO-SP3 SB) government-wide acquisition contract (GWAC). The purpose of this task order is to procure services to maintain the expanded MSD, which provides all aspects of service desk support to CMS...
- The Centers for Medicare and Medicaid Services (CMS) awarded a delivery order contract valued at $2.80M to the National Committee for Quality Assurance (NCQA) on August 29, 2023, with an ultimate completion date of August 31, 2028. This firm fixed-price contract, issued under the Multiple Award Schedule (MAS) vehicle, was awarded without set-aside designation. The contract is designed to acquire technical assistance to ensure the appropriate use of non-electronic clinical measures and support...
- The Centers for Medicare and Medicaid Services (CMS) awarded a task order valued at approximately $70 million to Ventera LLC, a small business IT services provider based in Arlington, Virginia, under the Agile Delivery to Execute Legislative Endeavors for Quality Related Initiatives (ADELE-QRI) Blanket Purchase Agreement. This firm fixed-price task order, designated as a Total Small Business set-aside, was awarded on July 6, 2018, with an ultimate completion date of July 5, 2023. The work will...
- The Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS) awarded a $839,853,826.00 definitive cost plus fixed fee contract to Highpoint Digital, Inc. to provide training, quality assurance, and content development services. The contract is designated as a Total Small Business set-aside. This award is an extension under FAR 52.217-8 to continue providing critical training and scripted content support during the Medicare and Marketplace annual enrollment period,...
- This is a $2,335,574.00 firm fixed price delivery order contract awarded by the Centers for Medicare and Medicaid Services (CMS) to Martin Loyd Inc., an 8(a) certified small disadvantaged business. The contract is for quality call monitoring (QCM) and quality written correspondence monitoring (QWCM) data analysis, collection, enhancement and reporting services. The contract has an ultimate completion date of July 31, 2029 and was awarded on June 18, 2024. This delivery order contract is part...
- Multiple Award Schedule (MAS)Master GSA Schedule
- 47QTCA22D006NFederal Supply Schedule
- 47QTCA22D006N-75FCMC26F0054Delivery Order
The Centers for Medicare and Medicaid Services (CMS) awarded a delivery order valued at $8.35 million to USA Infotech, LLC for quality assurance services in its Medicare and Marketplace contact center operations. The task order, effective through April 30, 2031, requires the contractor to independently audit and evaluate the quality of customer service representative interactions across the multichannel contact center located in Windsor Mill/Milford Mill, Maryland. This work supports CMS's mission to ensure high-quality customer service delivery to Medicare beneficiaries and marketplace customers. The contract was awarded without a set-aside designation under the General Services Administration's Multiple Award Schedule vehicle, utilizing a firm fixed-price structure typical of quality assurance and audit engagements. USA Infotech, LLC is a small business holding multiple SBA certifications, including designation as an Economically Disadvantaged Women-Owned Small Business, 8A Program Participant (through July 2030), Women-Owned Small Business, and HUBZone Firm. The contractor's established certifications and participation in the GSA MAS program demonstrate its qualifications to execute federal quality assurance work. The five-year performance period reflects CMS's commitment to sustained quality monitoring of its customer-facing operations, a critical function given the agency's responsibility for administering benefits to millions of beneficiaries across Medicare and the Health Insurance Marketplace.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| Not listed | Not listed | $1.5m | 4/27/26 |