Customer experience management (CXM) software as a service

Ended Awarded Last action

Contract number
1333BJ22F00282039
Awardee
Awarding agency
Obligated
$2,034,443

Award facts

Opportunity
  • 1333BJ22Q00282031 Solicitation number
Contract value 100% obligated
$2,034,443.05 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
South Riding, VA 20152, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P26005 $0
Supplemental Agreement for work within scope P25004 $0
Supplemental Agreement for work within scope P25003 $0
Exercise an Option P24002 · Customer experience management software as a service: contractor support $857,383
Exercise an Option P23001 · The purpose of this modification is to exercise option year one (POP 5/30/2023-5/29/2024) $794,393
Original award $382,668

About this award

The US Patent and Trademark Office issued a delivery order to Barex Technologies LLC, an SBA Certified 8(a) Joint Venture, on September 16, 2022, under the GSA Multiple Award Schedule (MAS) for customer experience management software as a service, with a ceiling value of $2,034,443.05.

Place of performance is South Riding, VA. The order was set aside for total small business and carried an ultimate completion date of June 17, 2025.

Service Contract Inventory reporting shows actual government-invoiced labor across three fiscal years. FY2023 recorded $385 thousand invoiced against 1.0 FTEs and 2,072 contractor hours at a derived rate of $185.95 per hour. FY2024 invoiced $376 thousand at 1.0 FTEs and 2,003 contractor hours ($187.76/hr). FY2025 invoiced $256 thousand at 0.9 FTEs and 1,940 contractor hours at a declining rate of $131.94 per hour. In FY2025, one subcontractor was engaged for approximately 30 percent of contractor hours. The trend across reported years is declining in both invoiced dollars and derived hourly rate.

Quick answers

Who was awarded contract 1333BJ22F00282039?

1333BJ22F00282039 was awarded to Barex Technologies LLC by US Patent and Trademark Office (Department of Commerce) on September 16, 2022.

How much is contract 1333BJ22F00282039 worth?

The government has obligated $2,034,443 on 1333BJ22F00282039.

Is contract 1333BJ22F00282039 an order under another contract?

Yes. 1333BJ22F00282039 is a delivery order under 47QTCA21D004Q, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 1333BJ22F00282039 competed?

The extent of competition for 1333BJ22F00282039 was full and open competition. The government received 5 offers. It was set aside: Total Small Business.

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