Helpdesk ticket management and tracking systems (servicenow)

Active Awarded

Contract number
15PTDD26F00000019
Awardee
Awarding agency
Obligated
$2,419,397

Award facts

Opportunity
  • 15PTDD26Q00000013 Solicitation number
Contract value 19% obligated
  • $2,419,396.63 Current, with exercised options
  • $12,666,390.83 Potential, with all options
Completion date 1% complete
  • Current, with exercised options
  • Potential, with all options
Contracting staff
NAICS code
541513 Computer Facilities Management Services
PSC
DA10 It And Telecom - Business Application/Application Development Software As A Service
Set-aside
Total Small Business
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Arlington, VA 22201, USA

Award details come from SAM.gov/FPDS.

About this award

Written by GovTribe AI ·

The White House Office of the Chief Information Officer issued a delivery order to I TECH AG LLC on September 30, 2026, with a $12.67 million ceiling for helpdesk ticket management and tracking systems using ServiceNow, under a Total Small Business set-aside, with ultimate completion on September 29, 2031.

The order is issued under the GSA Multiple Award Schedule. I TECH AG LLC is an SBA-certified 8(a) minority-owned small disadvantaged business. Place of performance is Arlington, VA. Pricing is labor-hour based, reflecting a mix of support and technical delivery roles across the ServiceNow platform implementation and operations lifecycle.

Quick answers

Who was awarded contract 15PTDD26F00000019?

15PTDD26F00000019 was awarded to I TECH AG LLC by Chief Information Officer (Office of Justice Programs) on September 30, 2026.

How much is contract 15PTDD26F00000019 worth?

The government has obligated $2,419,397 on 15PTDD26F00000019. Its potential value, with all options, is $12,666,391.

Is contract 15PTDD26F00000019 an order under another contract?

Yes. 15PTDD26F00000019 is a delivery order under 47QTCA19D00B2, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 15PTDD26F00000019 competed?

The extent of competition for 15PTDD26F00000019 was full and open competition. The government received 4 offers. It was set aside: Total Small Business.

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