This is an award to acquire contractor support to define strategic metrics for managing operations of a contact center infrastructure perform market research and independent verification and…

Ended Awarded Last action

Contract number
2032H523F00790
Awardee
Awarding agency
Obligated
$6,696,234

Award facts

Opportunity
  • 2032H523R00011 Solicitation number
Contract value 49% obligated
  • $7,476,766.39 Current, with exercised options
  • $13,713,715.24 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
NAICS code
541330 Engineering Services
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 2 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20224, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00008 · Contact center support, strategic plan and metrics framework support; supplemental agreement to incorporate 52.222-90 $0
Funding Only Action P00007 · The purpose of this modification is to DE-obligate $0.01 on contract line-item number 1004A. -$0
Supplemental Agreement for work within scope P00006 · Modification to incorporate monthly workforce report in accordance with treasury acquisition procedures direction 26-01. This requirement is for contact… $0
Other Administrative Action P00005 · This requirement is for contact center support division, strategic plan and metrics framework support. $0
Change Order P00004 · This MOD DE-obligates $269,006.40 in funds. This action is for contractor support strategic metrics for managing operations of its contact center infrastructure… -$269,006
Exercise an Option P00003 · This action is to exercise option year 2. This action seeks contractor support for strategic metrics for managing operations of its contact center… $1,824,801
Other Administrative Action P00002 -$511,526
Exercise an Option P00001 $2,793,987
Original award The internal revenue service (IRS) is seeking contractor support to define strategic metrics for managing operations of its contact center infrastructure… $2,857,979

About this award

Written by GovTribe AI ·

The Internal Revenue Service issued a delivery order to Corner Alliance Incorporated on September 30, 2023, under the OASIS Small Business (OASIS SB) GWAC, with a ceiling value of $13.7 million, for contact center strategic metrics definition, market research, and independent verification and validation technology support through September 29, 2028.

OASIS SB is a governmentwide multiple-award contract enabling small businesses to deliver integrated professional services across management, technical, research, and other functional domains to federal civilian agencies. Place of performance is Washington, DC.

The order calls for contractor support to define strategic metrics for managing contact center infrastructure operations, perform market research and IV&V of contact center technology, conduct technology demonstrations, support major contact center initiatives, and develop and manage the Contact Center Environment Strategic Plan. Subcontractors include Integrated Systems, LLC (a woman-owned small business) and Noblis, Inc., with Paruka LLC also named.

In FY2024, Corner Alliance invoiced $2.3 million across 1.1 FTEs and 2,195 contractor hours, at a derived government-paid rate of $1,069 per hour, self-performing all reported labor.

Description

As the agency reported it.

This is an award to acquire contractor support to define strategic metrics for managing operations of a contact center infrastructure perform market research and independent verification and validations (IV & VS) technology

Subawards

Subcontractor Amount Awarded
Integrated Systems, LLC THIS IS AN AWARD TO ACQUIRE CONTRACTOR SUPPORT TO DEFINE STRATEGIC METRICS FOR MANAGING OPERATIONS OF A CONTACT CENTER INFRASTRUCTURE PERFORM MARKET RESEARCH… $417,804
Noblis, Inc. THIS IS AN AWARD TO ACQUIRE CONTRACTOR SUPPORT TO DEFINE STRATEGIC METRICS FOR MANAGING OPERATIONS OF A CONTACT CENTER INFRASTRUCTURE PERFORM MARKET RESEARCH… $3,576,284
Paruka LLC THIS IS AN AWARD TO ACQUIRE CONTRACTOR SUPPORT TO DEFINE STRATEGIC METRICS FOR MANAGING OPERATIONS OF A CONTACT CENTER INFRASTRUCTURE PERFORM MARKET RESEARCH… $308,100

Quick answers

Who was awarded contract 2032H523F00790?

2032H523F00790 was awarded to Corner Alliance Incorporated by Internal Revenue Service (Department of the Treasury) on September 30, 2023.

How much is contract 2032H523F00790 worth?

The government has obligated $6,696,234 on 2032H523F00790. Its current value, with exercised options, is $7,476,766. Its potential value, with all options, is $13,713,715.

Is contract 2032H523F00790 an order under another contract?

Yes. 2032H523F00790 is a delivery order under 47QRAD20D1025, an indefinite delivery contract, on One Acquisition Solution for Integrated Services - Small Business (OASIS SB).

Was contract 2032H523F00790 competed?

The extent of competition for 2032H523F00790 was full and open competition after exclusion of sources. The government received 2 offers. It was set aside: Total Small Business.

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