Logistical program support call center
Ended Awarded Last action
- Contract number
- 47QFHA21F0016
- Awardee
-
Quality Innovation, Inc. UEI WJZ9PDU6TU25
- Awarding agency
-
Assisted Acquisition Services Region 6
Assisted Acquisition Services, General Services Administration
- Obligated
- $10,299,066
Award facts
- Opportunity
-
- 47QFHA20Q0002 Solicitation number
- Contract value 100% obligated
- $10,299,066.00 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Federal Acquisition Service General Services Administration
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 6 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Kansas City, MO 64108, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,331,864 | |
| Exercise an Option | $2,331,864 | |
| Exercise an Option | $2,331,864 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,331,864 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $971,610 |
Show all 11
About this award
The Federal Acquisition Service issued a delivery order to Quality Innovation, Inc., a service-disabled veteran-owned small business, on May 1, 2021, with a ceiling value of $10.3 million for logistical program support call center operations. The order was issued under the GSA Multiple Award Schedule and reached ultimate completion on June 30, 2026.
Place of performance is Kansas City, Missouri. The order was firm fixed price with no set-aside applied beyond the awardee's inherent SDVOSB status.
Service Contract Inventory reporting shows actual government-invoiced labor across the order's performance span. FY2021 invoiced $389 thousand at 4.7 FTEs and 9,772 contractor hours ($39.77/hr blended rate). Performance ramped significantly in FY2022 to $2.3 million, 25.8 FTEs, and 53,742 hours ($43.39/hr), then stabilized at approximately $2.3 million annually through FY2025. FY2025 reported 22.1 FTEs and 45,937 contractor hours at $50.76/hr. Blended pricing trended upward across the performance period. In FY2025, one subcontractor performed 8 percent of contractor hours.
Quick answers
Who was awarded contract 47QFHA21F0016?
47QFHA21F0016 was awarded to Quality Innovation, Inc. by Assisted Acquisition Services Region 6 (Assisted Acquisition Services) on May 1, 2021.
How much is contract 47QFHA21F0016 worth?
The government has obligated $10,299,066 on 47QFHA21F0016.
Which agency awarded contract 47QFHA21F0016?
Assisted Acquisition Services Region 6 (Assisted Acquisition Services) awarded 47QFHA21F0016, with funding from Federal Acquisition Service (General Services Administration).
Is contract 47QFHA21F0016 an order under another contract?
Yes. 47QFHA21F0016 is a delivery order under 47QRAA18D000E, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 47QFHA21F0016 competed?
The extent of competition for 47QFHA21F0016 was full and open competition. The government received 6 offers.
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