This is a non-personal services contract awarded to Federal Staffing Resources, LLC (doing business as Epic Government) to provide patient appointing services in support of the Puget Sound Military Health System (PSMHS). The contract has a ceiling value of $59,957,727.64 over a five-year period from July 2022 to June 2027. The services are being procured by the Defense Health Agency (DHA) to significantly enhance appointment scheduling and improve service to TRICARE beneficiaries in the Puget Sound region, including those at Madigan Army Medical Center, Joint Base Lewis-McChord, Naval Hospital Bremerton, and Navy Health Clinic Oak Harbor. Major subcontractors include Wild-Ox Consulting, Compass Government Solutions, Coho Integrated Solutions, and Essential Healthcare Solutions, which are providing equipment support, clinical liaison record clerks, referral management system clerks, and patient appointing clerks. This contract is not a set-aside. It is part of the Defense Health Agency's broader Medical Q-Coded Support and Services - Next Generation (MQS2NG) program, a $43 billion multiple-award indefinite delivery/indefinite quantity (IDIQ) contract.
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