Telephone operations consolidated call center (TOCCC) travis AFB, CA

Ended Definitive Contract Awarded Last action

Contract number
FA445220C0026
Awardee
Awarding agency
Obligated
$14,003,897

Award facts

Contract value 83% obligated
  • $14,003,897.04 Current, with exercised options
  • $16,800,919.04 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
NAICS code
561421 Telephone Answering Services
Set-aside
No set-aside
Competition
Not Competed · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
Travis AFB, Fairfield, CA, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00010 $2,876,655
Exercise an Option P00009 · Provide all management, tools, supplies, equipment (except items and services incidental to the place of performance) and labor necessary to ensure… $0
Funding Only Action P00008 · Funding option year 3 $2,852,633
Exercise an Option P00007 · Exercise option subject to availability of funds, and add byte dance clause $0
Exercise an Option P00006 · Exercise of option year 2 clin 2001 $2,797,032
Other Administrative Action P00005 · Executive order 14042 $0
Funding Only Action P00004 · Telephone operations $2,757,959
Exercise an Option P00003 · Telephone operator call center $0
Other Administrative Action P00002 · Telephone operator services. Added juneteenth as an additional holiday to this mission essential contract $11,818
Funding Only Action P00001 · Telephone operators at call center for 10 AMC bases $2,707,800
Original award $0
Show all 11

About this award

The U.S. Air Force's Air Mobility Command (AMC) awarded a firm fixed-price definitive contract valued at $16.8 million to Newview Oklahoma, Inc. to operate the Telephone Operations Consolidated Call Center (TOCCC) at Travis Air Force Base in Fairfield, California. Under this contract, which runs through September 30, 2025, Newview Oklahoma will provide comprehensive 24/7 telephone switchboard operation services supporting nine AMC commands. The contractor is responsible for supplying all management, tools, supplies, equipment, and labor necessary to maintain continuous telephony operations, excluding items and services incidental to the place of performance. This award was made without a set-aside designation, allowing the AbilityOne non-profit organization to compete directly against commercial vendors.

Newview Oklahoma, Inc., headquartered in Oklahoma City, Oklahoma, is an established AbilityOne agency that empowers individuals who are blind and visually impaired through meaningful employment opportunities. The organization brings significant federal contracting experience to this engagement, with a robust portfolio of defense-related awards including manufacturing and logistics support services. In addition to this TOCCC contract, Newview Oklahoma maintains approximately $206.5 million in potential capacity across four Indefinite Delivery Contracts with the Defense Logistics Agency, specializing in nonmetallic hose assemblies and survival food packets. The company's expanded service offerings, including mailroom and mail support services valued in the tens of millions of dollars, demonstrate its capability to execute complex, mission-critical operations for federal agencies.

Quick answers

Who was awarded contract FA445220C0026?

FA445220C0026 was awarded to Newview Oklahoma, Inc. by Air Mobility Command (Air Force) on October 1, 2020.

How much is contract FA445220C0026 worth?

The government has obligated $14,003,897 on FA445220C0026. Its potential value, with all options, is $16,800,919.

Was contract FA445220C0026 competed?

The extent of competition for FA445220C0026 was not competed. The government received 1 offer.

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