The contractor supports the medicare ombudsman group with providing customer service activities in order to receive, receipt, track, and correct exceptions, direct billing, and third-party…

Active Definitive Contract Awarded Last action

Contract number
75FCMC23C0026
Awardee
Awarding agency
Obligated
$14,427,729

Award facts

Contract value 84% obligated
  • $14,427,728.56 Current, with exercised options
  • $17,147,691.93 Potential, with all options
Completion date 66% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
8(a) Sole Source
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
San Antonio, TX 78248, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00014 $0
Supplemental Agreement for work within scope P00013 $2,880,786
Exercise an Option P00011 · Medicare casework support $2,796,879
Other Administrative Action P00010 · EOI::executive order 14222, implementing the president's "department of government efficiency" cost efficiency initiative::EOI bilateral modification to descope $0
Other Administrative Action P00009 $0
Other Administrative Action P00008 $0
Other Administrative Action P00007 $0
Other Administrative Action P00006 $0
Exercise an Option P00005 $4,179,321
Supplemental Agreement for work within scope P00004 $377,100
Other Administrative Action P00003 $0
Supplemental Agreement for work within scope P00002 $613,038
Other Administrative Action P00001 $0
Original award Medicare casework support (MCS) $3,580,604
Show all 14

About this award

Written by GovTribe AI ·

The Centers for Medicare and Medicaid Services awarded a $17.1 million definitive contract to Tekpro Support Services, LLC for Medicare casework support on June 1, 2023, under an 8(a) sole-source set-aside. Tekpro is an Alaskan Native Corporation-owned, SBA-certified 8(a) small disadvantaged business.

The contract supports the Medicare Ombudsman Group with customer service activities including receipt, tracking, and correction of exceptions, direct billing transactions, and third-party transaction management. Place of performance is San Antonio, Texas.

Performance runs through August 31, 2028. The contract is priced firm fixed price.

In fiscal 2025, this contract deployed 20.2 FTEs across 41,903 contractor hours, generating $3.9 million in invoiced labor at a blended government-paid hourly rate of $92.81 per hour. Subcontractors performed 65 percent of contractor hours, with Vista Global Solutions, LLC (8(a) Alaskan Native Corporation-owned) providing information systems security officer services, and Agile Decision Sciences, LLC and Maximus Federal Services, Inc. supplying Medicare casework support delivery. Invoiced labor has grown from $446 thousand across 2.1 FTEs in fiscal 2023 to the fiscal 2025 level, though hourly rates have declined marginally across the period.

Description

As the agency reported it.

The contractor supports the medicare ombudsman group with providing customer service activities in order to receive, receipt, track, and correct exceptions, direct billing, and third-party transactions.

Subawards

Subcontractor Amount Awarded
Vista Global Solutions, LLC MEDICARE CASEWORK SUPPORT (MCS) Information Systems Security Officer $121,552
Agile Decision Sciences, LLC MEDICARE CASEWORK SUPPORT (MCS) Provide Medicare casework support services $2,600,265
Maximus Federal Services, Inc. MEDICARE CASEWORK SUPPORT (MCS) Provide Medicare casework support services $2,634,481

Quick answers

Who was awarded contract 75FCMC23C0026?

75FCMC23C0026 was awarded to Tekpro Support Services, LLC by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on June 1, 2023.

How much is contract 75FCMC23C0026 worth?

The government has obligated $14,427,729 on 75FCMC23C0026. Its potential value, with all options, is $17,147,692.

Was contract 75FCMC23C0026 competed?

The extent of competition for 75FCMC23C0026 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.

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