Definitive Contract 75FCMC22C0039
Active Awarded Last action
- Contract number
- 75FCMC22C0039
- Awardee
-
Think-Highpoint JV, LLC UEI LBJDD4JMTH73
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $117,470,354
Award facts
- Opportunity
-
- CMS Contact Center Training and Content Pre-Solicitation · 75FCMC21R0041 · Posted Aug 11, 2020
- Contract value 100% obligated
- $117,470,354.00 Current and potential, with all options
- Completion date 82% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 9 offers Negotiated Proposal / Quote
- Pricing
- Cost Plus Award Fee
- Place of performance
- Baltimore, MD 21237, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $27,404,717 | |
| Exercise an Option | $27,286,526 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $26,353,866 | |
| Supplemental Agreement for work within scope | $1,616,658 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $23,127,183 | |
| Supplemental Agreement for work within scope | -$3,325,849 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $15,007,253 |
Show all 11
About this award
The Centers for Medicare and Medicaid Services awarded a $117.47 million definitive contract to Think-Highpoint JV, LLC for contact center training and content development on September 22, 2022, under a total small business set-aside.
The contract covers training and content development services for customer service representatives at CMS's Medicare and Marketplace contact centers, including classroom and eLearning training materials, maintenance and updates to a library exceeding 3,400 scripts and reference guides, monthly customer satisfaction reporting, and deployment of new or updated content within six hours of notification. The originating pre-solicitation, posted August 11, 2020, emphasized experience with health care and politically sensitive program training, multi-channel training design for geographically dispersed networks, and agent certification programs supporting approximately 10,000 customer service agents nationwide.
Place of performance is Baltimore, MD. The contract extends through September 21, 2027, under cost-plus-award-fee pricing.
In FY2024, the contract invoiced $24.4 million across 248 FTEs and 516,194 contractor hours, with a blended government-paid hourly rate of $47.20/hr. Two subcontractors performed approximately 50 percent of contractor hours. FY2023 invoiced $9.2 million across 64.8 FTEs and 134,855 contractor hours at $68.39/hr, reflecting significant labor ramp and declining per-hour pricing year-over-year.
Quick answers
Who was awarded contract 75FCMC22C0039?
75FCMC22C0039 was awarded to Think-Highpoint JV, LLC by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on September 22, 2022.
How much is contract 75FCMC22C0039 worth?
The government has obligated $117,470,354 on 75FCMC22C0039.
Was contract 75FCMC22C0039 competed?
The extent of competition for 75FCMC22C0039 was full and open competition after exclusion of sources. The government received 9 offers. It was set aside: Total Small Business.
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