Contractor support for STR call center.
Active Definitive Contract Awarded
- Contract number
- 47QMCA26C0001
- Awardee
-
Lighthouse Professional Services LLC UEI JT3HVD36FGN1
- Awarding agency
-
Federal Acquisition Service
General Services Administration
- Obligated
- $563,100
Award facts
- Opportunity
-
- GSA Short-Term Rental (STR) Call Center Support Services Pre-Solicitation · 47QMCA26Q0041 · Posted Mar 17, 2026
- Contract value 100% obligated
- $563,100.00 Current and potential, with all options
- Completion date 2% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561110 Office Administrative Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 6 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Chicago, IL 60604, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
The General Services Administration's Federal Acquisition Service awarded a $563,100 definitive contract to Lighthouse Professional Services LLC for call center support services for the Short-Term Vehicle Rental (STR) Program on September 17, 2026, under a competitive 8(a) set-aside.
The originating competitive 8(a) solicitation, posted March 17, 2026, required comprehensive call center operations including telephone support, email responses, and electronic chat communications for federal STR customers and vendors. The contract mandates staffing of 16 full-time employees annually comprising one Customer Service Team Lead, five Customer Service Representatives I, five CSR II, and five CSR III personnel. Performance metrics establish 100% Acceptable Quality Levels for telephone and chat operations, same-day email responses for inquiries received before 4:00 PM Central Time, and 98% AQLs for data input and reporting deliverables. Personnel must demonstrate proficiency in Microsoft Office, Google Suite, and federal systems including FPDS-NG and WebSTR.
Place of performance is Chicago, Illinois, with required support coverage from 6:30 AM to 6:00 PM Central Time on business days excluding federal holidays. The contract structure is Firm Fixed Price Level of Effort comprising a base year plus four optional years, with ultimate completion September 14, 2031. The government evaluated non-price factors significantly over price, prioritizing technical compliance with the Performance Work Statement, management approach and transition planning, staffing capabilities, and past performance on similar projects.
Quick answers
Who was awarded contract 47QMCA26C0001?
47QMCA26C0001 was awarded to Lighthouse Professional Services LLC by Federal Acquisition Service (General Services Administration) on September 17, 2026.
How much is contract 47QMCA26C0001 worth?
The government has obligated $563,100 on 47QMCA26C0001.
Was contract 47QMCA26C0001 competed?
The extent of competition for 47QMCA26C0001 was full and open competition. The government received 6 offers.
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