Vccc operations support
Ended Definitive Contract Awarded Last action
- Contract number
- 36C25923C0145
- Awardee
-
Quality Innovation, Inc. UEI WJZ9PDU6TU25
- Awarding agency
-
Veterans Integrated Service Network 19
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $1,310,274
Award facts
- Opportunity
-
- R699--703 - VCCC Operations Support Solicitation · 36C25923Q0887 · Posted Sep 5, 2023
- Contract value 20% obligated
-
- $1,310,274.32 Current, with exercised options
- $6,551,371.60 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Veterans Integrated Service Network 10 Veterans Health Administration, Department of Veterans Affairs
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 12 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Greenwood Village, CO 80111, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Terminate for Convenience | $0 | |
| Original award | $1,310,274 |
About this award
Quality Innovation, Inc. was awarded a $6,551,371.60 firm fixed price definitive contract by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 to provide Vet Center Call Center (VCCC) operations support services. The original solicitation sought proposals to handle 30% of the VCCC's monthly average 8,000 calls through three daily shifts totaling over 200,000 hours of support from September 2023 through September 2028, utilizing VA applications to assess caller needs, document calls within 90 seconds, and transfer as required. As a Service-Disabled Veteran-Owned Small Business set-aside, this award will deliver the call center agent hours and monthly supervisory services requested to assist the VHA Readjustment Counseling Service VCCC located in Greenwood Village, Colorado through February 15, 2024.
Quick answers
Who was awarded contract 36C25923C0145?
36C25923C0145 was awarded to Quality Innovation, Inc. by Veterans Integrated Service Network 19 (Veterans Health Administration) on September 29, 2023.
How much is contract 36C25923C0145 worth?
The government has obligated $1,310,274 on 36C25923C0145. Its potential value, with all options, is $6,551,372.
Which agency awarded contract 36C25923C0145?
Veterans Integrated Service Network 19 (Veterans Health Administration) awarded 36C25923C0145, with funding from Veterans Integrated Service Network 10 (Veterans Health Administration).
Was contract 36C25923C0145 competed?
The extent of competition for 36C25923C0145 was competed under sap. The government received 12 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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