Call center support service

Ended Definitive Contract Awarded Last action

Contract number
273FCC24C0002
Awardee
Awarding agency
Obligated
$1,763,801

Award facts

Contract value 91% obligated
$1,946,283.31 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Not Available for Competition · 1 offer Only One Source
Pricing
Firm Fixed Price
Place of performance
Manassas, VA 20110, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00007 · FCC call center support - incremental funding IAW agency established budget procedures. $75,693
Exercise an Option P00006 · FCC call center support $195,541
Funding Only Action P00005 · Add incremental funding IAW established agency approved procedures $117,978
Exercise an Option P00004 · Exercise extension of services IAW agency approved procedures $303,826
Funding Only Action P00003 · Reduce excess funds -$379,026
Exercise an Option P00002 · Option period two $298,000
Exercise an Option P00001 · Option period one $577,354
Original award $574,436

About this award

Written by GovTribe AI ·

This federal contract award is for call center support services to the Federal Communications Commission (FCC). The $1,946,283.31 firm-fixed-price definitive contract was awarded to Vikusa LLC, a minority-owned small business joint venture, on December 1, 2023. The contract has an ultimate completion date of October 31, 2025 and does not have a set-aside designation.

Vikusa LLC is collaborating with ECS Federal, LLC as a subcontractor to provide the American public with excellent customer service through call taking and ticket processing related to consumer inquiries and informal complaints submitted to the FCC. ECS Federal is a leading provider of advanced technology solutions and services to the U.S. federal government, with an extensive portfolio of prime and subcontract awards across multiple agencies. This contract supports the FCC's licensing and auctions program.

Subawards

Subcontractor Amount Awarded
ECS Federal, LLC OPTION PERIOD ONE This contract covers work performed to support the Commissions licensing and auctions program. $11,852
ECS Federal, LLC OPTION PERIOD ONE This contract covers work performed to support the Commissions licensing and auctions program. $3,389
ECS Federal, LLC OPTION PERIOD ONE Provide the American public with excellent customer service through call taking and ticket processing related to consumer inquiries and… $29,144
ECS Federal, LLC OPTION PERIOD ONE Provide the American public with excellent customer service through call taking and ticket processing related to consumer inquiries and… $38,987

Quick answers

Who was awarded contract 273FCC24C0002?

273FCC24C0002 was awarded to Vikusa LLC by Federal Communications Commission on December 1, 2023.

How much is contract 273FCC24C0002 worth?

The government has obligated $1,763,801 on 273FCC24C0002. Its current value, with exercised options, is $1,946,283.

Was contract 273FCC24C0002 competed?

The extent of competition for 273FCC24C0002 was not available for competition. The government received 1 offer.

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