Internal revenue service (IRS) support with responding to taxpayer forms requests coming in on the IRS toll-free telephone forms line.
Ended Definitive Contract Awarded Last action
- Contract number
- 2032H521C00009
- Awardee
-
National Telecommuting Institute, Inc. UEI H8J1W4J4YDG3
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $32,803,367
Award facts
- Contract value 85% obligated
-
- $35,668,663.68 Current, with exercised options
- $38,744,893.00 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R799 Support- Management: Other
- Set-aside
- No set-aside
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Labor Hours
- Place of performance
- Boston, MA 02114, USA
- Legislative mandates
-
- Walsh-Healey Public Contracts Act FAR subpart 22.6
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$72,212 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $660,753 | |
| Exercise an Option | $672,437 | |
| Exercise an Option | $670,599 | |
| Funding Only Action | $1,457,733 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $5,405,276 | |
| Funding Only Action | -$343,522 | |
| Funding Only Action | $3,913,942 | |
| Exercise an Option | $2,366,454 | |
| Funding Only Action | -$1,246,479 | |
| Funding Only Action | -$1,106,791 | |
| Funding Only Action | $6,951,585 | |
| Exercise an Option | $0 | |
| Funding Only Action | $5,426,868 | |
| Additional Work (new agreement, FAR part 6 applies) | $61,011 | |
| Funding Only Action | $319,374 | |
| Other Administrative Action | -$1,585,497 | |
| Exercise an Option | $2,127,141 | |
| Funding Only Action | $272,000 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $6,852,694 |
Show all 25
About this award
The Internal Revenue Service awarded a definitive contract to National Telecommuting Institute, Inc. (operating as Landajob Services) on January 1, 2021, with a ceiling value of $38.7 million for support responding to taxpayer forms requests on the IRS toll-free telephone forms line. The contract reached ultimate completion on April 3, 2026.
Place of performance is Boston, MA. The contract carried no set-aside.
In FY2025, the most recent full-year invoiced period, the contractor supplied 56.6 FTEs across 117,784 contractor hours at a blended derived hourly rate of approximately $59.98 per hour. Invoiced dollars across the contract's life showed volatility: $4.2 million in FY2021, $7.2 million in FY2022, $5.4 million in FY2023, $576 thousand in FY2024, and $7.1 million in FY2025, reflecting fluctuations in call volume and staffing demand. The contractor engaged one subcontractor in FY2025. The derived hourly rate trend across reported years is rising, excluding the significant drop in FY2024.
Quick answers
Who was awarded contract 2032H521C00009?
2032H521C00009 was awarded to National Telecommuting Institute, Inc. by Internal Revenue Service (Department of the Treasury) on January 1, 2021.
How much is contract 2032H521C00009 worth?
The government has obligated $32,803,367 on 2032H521C00009. Its current value, with exercised options, is $35,668,664. Its potential value, with all options, is $38,744,893.
Was contract 2032H521C00009 competed?
The extent of competition for 2032H521C00009 was not available for competition. The government received 1 offer.
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