Contract for office of customer experience askusda contact center services.
Ended Definitive Contract Awarded Last action
- Contract number
- 12314425C0023
- Awardee
-
Koniag Professional Services, LLC UEI LE5DMBV7HME5
- Awarding agency
-
Office of Procurement and Property Management
Department of Agriculture
- Obligated
- $447,821
Award facts
- Contract value 14% obligated
-
- $447,820.94 Current, with exercised options
- $3,163,599.74 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of Budget and Program Analysis Department of Agriculture
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- 8(a) Sole Source
- Competition
- 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Columbia, SC 29250, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Terminate for Convenience | -$39 | |
| Terminate for Convenience | -$457,400 | |
| Terminate for Convenience | $0 | |
| Terminate for Convenience | $0 | |
| Original award | $905,260 |
About this award
The U.S. Department of Agriculture (USDA) Office of Customer Experience awarded a $3.16 million firm fixed-price definitive contract to Koniag Professional Services, LLC for AskUSDA Contact Center Services. This contract, designated as an 8(a) sole-source award, was executed on March 1, 2025, with an ultimate completion date of April 11, 2025. The work will be performed in Columbia, South Carolina. Koniag Professional Services, an Alaskan Native Corporation-owned small business headquartered in Anchorage, Alaska, holds active SBA 8(a) Program Participant certification through December 2, 2030, qualifying it for this set-aside contract vehicle.
The contract supports USDA's customer experience initiatives by providing contact center operations to handle inquiries directed to AskUSDA, the agency's customer service platform. Koniag brings substantial experience in federal contact center operations and customer service delivery across multiple government agencies. This award reflects the company's established capability in providing comprehensive professional services to civilian federal agencies and aligns with USDA's broader efforts to enhance customer engagement and service delivery across its diverse stakeholder base.
Quick answers
Who was awarded contract 12314425C0023?
12314425C0023 was awarded to Koniag Professional Services, LLC by Office of Procurement and Property Management (Department of Agriculture) on March 1, 2025.
How much is contract 12314425C0023 worth?
The government has obligated $447,821 on 12314425C0023. Its potential value, with all options, is $3,163,600.
Which agency awarded contract 12314425C0023?
Office of Procurement and Property Management (Department of Agriculture) awarded 12314425C0023, with funding from Office of Budget and Program Analysis (Department of Agriculture).
Was contract 12314425C0023 competed?
The government received 1 offer. It was set aside: 8(a) Sole Source.
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