Contract for office of customer experience askusda call center.
Ended Definitive Contract Awarded Last action
- Contract number
- 12314420C0055
- Awardee
-
Arlluk Technology Solutions LLC UEI YH7RBH5GJYJ8 Part of Koniag, Inc.
- Awarding agency
-
Office of Procurement and Property Management
Department of Agriculture
- Obligated
- $19,527,293
Award facts
- Opportunity
-
- 12314420R0016 Solicitation number
- Contract value 100% obligated
- $19,527,292.88 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of Operations Department of Agriculture
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- 8(a) Sole Source
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20250, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$0 | |
| Exercise an Option | $1,214,693 | |
| Funding Only Action | $2,381,995 | |
| Funding Only Action | -$39,569 | |
| Supplemental Agreement for work within scope | $1,190,998 | |
| Exercise an Option | $1,190,998 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $1,283,132 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $2,035,707 | |
| Exercise an Option | $1,500,000 | |
| Funding Only Action | $2,488,292 | |
| Funding Only Action | $727,901 | |
| Exercise an Option | $250,000 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Additional Work (new agreement, FAR part 6 applies) | $339,496 | |
| Funding Only Action | $4,164,618 | |
| Exercise an Option | $325,000 | |
| Other Administrative Action | $0 | |
| Original award | $474,033 |
Show all 21
About this award
This is a $19,527,292.88 Firm Fixed Price definitive contract awarded by the United States Department of Agriculture (USDA) to Arlluk Technology Solutions LLC, an 8(a) certified small disadvantaged business and subsidiary of Alaskan Native Corporation Koniag, Inc. The contract is for the Office of Customer Experience AskUSDA Call Center. This is a sole source 8(a) award, allowing the government to contract directly with a small, disadvantaged firm to support the USDA's customer experience programs. Arlluk has significant experience providing IT services, including cloud migration, software development, cybersecurity, and call center operations, to federal civilian agencies. The contract has a period of performance through February 2025.
Quick answers
Who was awarded contract 12314420C0055?
12314420C0055 was awarded to Arlluk Technology Solutions LLC by Office of Procurement and Property Management (Department of Agriculture) on December 1, 2020.
How much is contract 12314420C0055 worth?
The government has obligated $19,527,293 on 12314420C0055.
Which agency awarded contract 12314420C0055?
Office of Procurement and Property Management (Department of Agriculture) awarded 12314420C0055, with funding from Office of Operations (Department of Agriculture).
Was contract 12314420C0055 competed?
The extent of competition for 12314420C0055 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.
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