BPA Call VA345BP90003-VA345G00264

This is a delivery order awarded by the Department of Veterans Affairs (VA) to AT&T Technical Services Company, Inc. under the Connections II government-wide acquisition contract (GWAC). The order is for the maintenance, operational support, and expansion of the VA's Voice Access Modernization (VAM) Interactive Voice Response (IVR) system, which supports various VA lines of business including the Veterans Experience Office, Benefits Administration, National Service Desk, Fiduciary, Loan...

This is a delivery order awarded by the Department of Veterans Affairs (VA) to Ipsos Public Affairs Inc. under the SURVEY OF HEALTHCARE EXPERIENCES OF PATIENTS (SHEP) PROGRAM of the Veterans Health Administration (VHA). The contract has a firm fixed price of $309,026.95 and a completion date of September 29, 2016. The contract is not set aside. The purpose is to expand the Veteran's Insight Panel to include customers from the VHA, the Veterans Benefits Administration (VBA), and the National...

This delivery order, awarded under the Solutions for Enterprise Wide Procurement V government-wide acquisition contract, calls for Four Points Technology, L.L.C. to provide a voice over internet protocol (VOIP) phone system, along with incidental hardware and software to support activation, for the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 20. Valued at $34,486.34 with a firm fixed price and set aside for service-disabled veteran-owned...

The U.S. Department of Veterans Affairs (VA) awarded a $82,849 firm-fixed-price delivery order contract to I3 Federal LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB), to provide an automated real-time customer service assessment and feedback system called TRUTHPOINT. This delivery order was issued under the VA's Indefinite Delivery Indefinite Quantity (IDIQ) contract vehicle. I3 Federal, which provides a range of information technology products and services to federal agencies,...

Quality Innovation, Inc. was awarded a $6,551,371.60 firm fixed price definitive contract by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 to provide Vet Center Call Center (VCCC) operations support services. The original solicitation sought proposals to handle 30% of the VCCC's monthly average 8,000 calls through three daily shifts totaling over 200,000 hours of support from September 2023 through September 2028, utilizing VA...

This is a $488,440.48 firm-fixed-price purchase order contract awarded by the Department of Veterans Affairs' Veterans Integrated Service Network 23 to I3 Federal LLC, a Service-Disabled Veteran-Owned Small Business. The contract provides a range of software and related services, including QR code and web-enabled real-time feedback assessments, hosting, data management, operational services, reporting, performance improvement coaching, and implementation and configuration support. The contract...

This is a Delivery Order task order awarded by the VA Technology Acquisition Center, a civilian agency, to Ipsos Public Affairs Inc. under the SURVEY OF HEALTHCARE EXPERIENCES OF PATIENTS (SHEP) PROGRAM OF THE VETERANS HEALTH ADMINISTRATION indefinite-delivery, indefinite-quantity (IDIQ) contract. The task order has a ceiling value of $848,568.56 and a completion date of March 9, 2017. It is a Firm Fixed Price contract with no set-aside designation. The task order requires Ipsos Public Affairs...

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 17 awarded a $27,693.01 firm fixed price purchase order to Veterans Healthcare Supply Solutions Inc. to provide an audio booth. The place of performance is Dallas, Texas. The contract period runs from July 6, 2023 through September 30, 2023. This contract has a Service-Disabled Veteran-Owned Small Business set aside designation. The audio booth will support the VA-VHA's mission to provide...

The Department of Veterans Affairs Technology Acquisition Center Austin awarded a $8.4 million firm fixed price contract to Aptive Resources LLC as a prime contractor to deliver customer service improvement program services over a five year period ending in August 2024. The contract has a Service-Disabled Veteran-Owned Small Business set aside designation. Services include measuring customer satisfaction metrics through surveys utilizing the American Customer Satisfaction Index Structural...

The U.S. Department of Veterans Affairs (VA) awarded a $220,056.79 firm-fixed-price delivery order contract to Ipsos Public Affairs Inc. to conduct the Survey of Healthcare Experiences of Patients (SHEP) program for the Veterans Health Administration. The contract is for SHEP Task Order 11 Veterans Panel and has a period of performance through July 31, 2017. This contract is not associated with a set-aside program. The VA Technology Acquisition Center is the funding agency for this contract.