Purchase order number 2000100882 (work request order 0044) is for the new FY2018 tax reform initiative/legislative customer callback phase II, which requires technical changes within the toll free…
Ended Awarded Last action
- Contract number
- 2032H519F00114
- Awardee
-
Verizon Business Network Services LLC UEI GEYFS4D96R55 Part of Verizon Communications Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $156,652
Award facts
- Contract value 100% obligated
- $156,652.28 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 1 offer Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Lanham, MD, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Original award | $156,652 |
About this award
This is a firm fixed price task order awarded to Verizon Business Network Services LLC, a subsidiary of Verizon Communications Inc., by the Department of the Treasury Internal Revenue Service (IRS). The task order, valued at $156,652.28, is for the "New FY2018 Tax Reform Initiative/Legislative Customer Callback Phase II" which requires technical changes within the IRS's toll-free contact center environment to be implemented ahead of the 2019 filing season. The IRS is seeking a demonstration of Verizon's customer callback solution that excludes any direct data feed integration between the IRS and Verizon due to complexities with the current callback pilot. This task order is not associated with a set-aside designation.
Description
Purchase order number 2000100882 (work request order 0044) is for the new FY2018 tax reform initiative/legislative customer callback phase II, which requires technical changes within the toll free contact center environment, that must be implemented ahead of the filing season which begins 01/01/2019. Actual usage cost clin 39202, 39918, and 34701 will be contingent upon call volume. IRS is requesting demonstration of verizons customer call back solution that excludes implementation of any data feed(S) between the IRS and VZ, due to the complexities associated with the current callback demonstration pilot. IRS is seeking a proposal for verizon to demonstrate their customer call back capability on a taxpayer facing application as part of the ongoing customer callback pilot for this upcoming filing season. This demonstration is intended to explore the feasibility and effectiveness of alternative methods for implementing customer callback without any data feeds between IRS and VZ. The contractor shall perform in accordance with the incorporated verizon quote and proposal provided via email on 9/27/2018. A notice to proceed was issued on 10/05/2018 period of performance: 10/05/2018 - 09/20/2019 asrn 1: TIRNO10S00001-WRO44-customer callback/pilot phase II
Quick answers
Who was awarded contract 2032H519F00114?
2032H519F00114 was awarded to Verizon Business Network Services LLC by Internal Revenue Service (Department of the Treasury) on October 5, 2018.
How much is contract 2032H519F00114 worth?
The government has obligated $156,652 on 2032H519F00114.
Is contract 2032H519F00114 an order under another contract?
Yes. 2032H519F00114 is a BPA call under TIRNO10S00001, a blanket purchase agreement.
Was contract 2032H519F00114 competed?
The extent of competition for 2032H519F00114 was competed under sap. The government received 1 offer.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award