The contractor shall provide application support, technical integration, and project management activities for the netreal application as detailed below. 3.1 application support the contractor shall…

The contractor shall provide application support, technical integration, and project management activities for the netreal application as detailed below. 3.1 application support the contractor shall implement required application support activities including: establish and maintain a help desk spreadsheet for user support requests log all support calls into a daily help desk tracking system provide DBA support to add/delete user accounts support password management requests evaluate all reported hardware and software issues, troubleshooting calls and application problems reported and recommend corrective measures in accordance with the 1-3 priority system with a priority 1 requiring a 4 hour response. Identifying project issues and actions requiring further coordination 3.2 technical integration and assessment support the contractor shall implement required technical integration and assessment support activities that may include: communicating with regional points of contact regarding status of requests or pending changes to the application supporting requirements review, analysis, and prioritization researching and recommending various technical solutions and/or approaches for the implementation of changes to the application within the limit of available resources develop modifications to the application to resolve hard and software issues, provide enhanced application functionality or resolve user reported problems. Provide technical assistance for issues regarding adherence to PBS CIO policy and standards document all application modifications within the limit of available resources design, develop and implement the following functionality as requested by PR: o modify projections report o support business rules for ROE acceptance date o deed date population o update specialists o amend disposal methods o superimposed text on reports o agency bureau listing o default selection criteria for reports o ad-hoc reporting o relocate navigational functions 3.3 program management support the contractor shall implement project management support activities required for the NTA team support including: managing all aspects of the application support function including development requests, schedule and prioritization of activities. Participating in various meetings as required egov team meetings and FAS initiative meetings. Evaluating, developing, and reviewing project plans, work breakdown structures and schedules developing and maintaining a critical milestone schedule that documents the most important schedule issues for management attention implementing a standard project management and reporting system to track and report technical, schedule and performance information providing recommendations to address any schedule or cost variance associated with project plans supporting issues management and tracking supporting the risk management activities coordinating and planning meetings, where appropriate, including program management reviews, and walk-through/design reviews providing project progress reports and other management documents as specified in project deliverables and as required by the government management participate in initiatives to define PR business processes, evaluate new or replacement technologies and system and integrate PR applications.