The contractor shall be responsible for the performance of work as described below. Quality, efficiency, cost effectiveness, and optimal utilization of resources are of paramount importance. The…

The contractor shall be responsible for the performance of work as described below. Quality, efficiency, cost effectiveness, and optimal utilization of resources are of paramount importance. The contractor shall exercise its best efforts in performing the required services; provide qualified staff in order to perform services in a complete, prompt, accurate, courteous and efficient manner. The ability to respond and to perform assignments with high quality services within stringent time frames is essential. The contractor shall maintain continuous performance regardless of vacations or sick leave. Support services required under this task order include, but are not limited to: 1. Daily web and development services functional and technical support and maintenance to allow for uninterrupted operations: day-to-day web site maintenance and management to include updating information on the web, maintaining links to other web sites, daily backups of site, coding and scripting, reporting on usage statistics configure, install, evaluate, customize, and maintain web related hardware and software recommend and assist in the selection of IT and web related hardware and software in response to GSA s needs analyze web hardware, software and network problems, disruptions or outages. Create web pages based on user or project manager input with a high degree of autonomy provide guidance, technology and skills to develop web forms ability to create and support government forms for web use including storing the data for the forms. Ability to create, support and manipulate a "knowledge base" of GSA information, procedures and practices. This task can be likened to the "knowledge bases" of helpdesk packages ability to conceptualize, plan for and implement portal solutions to business problems in consultation with and support of GSA/PBS/CIO. The PBS CIO office will look for the contract to provide technical expertise and best practices on how to implement applications, business processes, and content utilizing the portal platform. Works with business representatives from GSA/PBS to develop requirements for projects. Meets with internal customers, provides detailed business meeting notes and minutes and translates into written project requirements. Develops projects to meet requirements ability to optimize web pages including graphics, videos, audios, search engines and database components ability to create, optimize and maintain streaming video for web use ability to create audio for web use minimal supervision in support of technical requirements. Program support, testing, debugging, and written documentation for all applications and programs.