CTP OS customer service center contract
Ended Awarded Last action
- Contract number
- 75F40120F19006
- Awardee
-
International Business Machines Corporation UEI VV9KH3L99VE3 Part of International Business Machines Corporation
- Awarding agency
-
Food and Drug Administration
Department of Health and Human Services
- Obligated
- $19,414,884
Award facts
- Contract value 100% obligated
- $19,414,884.09 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R799 Support- Management: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Calverton, MD 20705, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$81,763 | |
| Supplemental Agreement for work within scope | $5,548,749 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $250,404 | |
| Supplemental Agreement for work within scope | $4,415,986 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $416,326 | |
| Exercise an Option | $4,524,958 | |
| Original award | $4,340,224 |
Show all 11
About this award
International Business Machines Corporation (IBM) received a Blanket Purchase Agreement (BPA) call award from the Food and Drug Administration (FDA) on August 14, 2020, for the CTP OS Customer Service Center Contract, with a ceiling value of $19.4 million. The contract, structured as a labor-hour pricing arrangement with performance in Calverton, Maryland, operates under the Regulatory Review Support Services master BPA vehicle. In August 2024, the FDA exercised option year three and added $672,537.67 to account for expansion activities including chatbox functionality enhancements ($175,153.89) and Rhapsody training support for the Office of Criminal Enforcement ($497,383.78). The contract was not issued under a socioeconomic set-aside designation, reflecting IBM's status as a large, unrestricted contractor capable of competing on a full and open basis.
IBM's performance on this customer service center contract is supported by multiple subcontractors providing computer programmer services, including minority-owned and small disadvantaged businesses such as Eclaro International Inc., Callideo, Inc., DRT Strategies, Inc., Vector Consulting, Inc., and A P Ventures, LLC. These subcontractors, engaged from 2020 through 2023, delivered specialized IT talent and programming expertise to support the FDA's regulatory review operations and customer-facing service infrastructure. The engagement of diverse small business subcontractors demonstrates IBM's approach to leveraging specialized service providers while fulfilling broader federal objectives related to small business utilization in government contracting.
Quick answers
Who was awarded contract 75F40120F19006?
75F40120F19006 was awarded to International Business Machines Corporation by Food and Drug Administration (Department of Health and Human Services) on August 14, 2020.
How much is contract 75F40120F19006 worth?
The government has obligated $19,414,884 on 75F40120F19006.
Is contract 75F40120F19006 an order under another contract?
Yes. 75F40120F19006 is a BPA call under GS35F110DA-75F40119A10019, a blanket purchase agreement, on Regulatory Review Support Services.
Was contract 75F40120F19006 competed?
The extent of competition for 75F40120F19006 was full and open competition. The government received 2 offers.
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