Servicenow BPA order for customer service management (CSM) operations and maintenance (o & m)
Active Awarded Last action
- Contract number
- 2031JW26F00028
- Awardee
-
Zartek Solutions LLC UEI LE8ENXE73CJ9
- Awarding agency
-
Office of the Comptroller of the Currency
Department of the Treasury
- Obligated
- $690,959
Award facts
- Opportunity
-
- 2031JW26Q00027 Solicitation number
- Contract value 100% obligated
- $690,958.56 Current and potential, with all options
- Completion date 77% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Leesburg, VA, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
The Office of the Comptroller of the Currency issued a BPA call to Zartek Solutions LLC under the GSA Multiple Award Schedule (MAS) for ServiceNow Customer Service Management operations and maintenance, valued at $690,958.56, awarded January 8, 2026.
The call is set aside as Competitive 8(a). Zartek Solutions LLC is SBA Certified as an Economically Disadvantaged Women-Owned Small Business (EDWOSB) and 8(a) Program Participant, with additional HUBZone and Women-Owned Small Business certifications. Performance occurs in Leesburg, Virginia, with an ultimate completion date of January 7, 2027. The call covers labor-hour-based ServiceNow platform administration and customer service management support. Zartek operates as a prime contractor specializing in enterprise IT services and federal compliance support, with ServiceNow platform administration representing a core capability across OCC and other civilian agency customers.
Quick answers
Who was awarded contract 2031JW26F00028?
2031JW26F00028 was awarded to Zartek Solutions LLC by Office of the Comptroller of the Currency (Department of the Treasury) on January 8, 2026.
How much is contract 2031JW26F00028 worth?
The government has obligated $690,959 on 2031JW26F00028.
Is contract 2031JW26F00028 an order under another contract?
Yes. 2031JW26F00028 is a BPA call under 47QTCA21D0081-2031JW25A00002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2031JW26F00028 competed?
The extent of competition for 2031JW26F00028 was full and open competition. It was set aside: Competitive 8(a).
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