Customer Service Center

The Department of Agriculture Rural Housing Service Customer Service Center St. Louis is a sub-agency within USDA responsible for administering rural housing programs and customer support operations. The center operates with minimal federal contracting activity, relying on full-and-open competition without set-asides across its procurement portfolio.

The agency has awarded 9 federal contracts cumulatively since 2016, generating $8.6 million in combined potential value. Recent activity has declined substantially: the center closed 1 award in 2017, 2 in 2018, 2 in 2021, 1 in 2022, and 1 in 2023. No awards have been recorded since June 2023. Over the five-year window, the center obligated $7.8 million against the $8.6 million potential, representing 91% execution. Seven distinct prime contractors have been awarded across the portfolio lifetime.

Competitive concentration is highly fragmented. Among recent awards, Corelogic Solutions, LLC leads with a single contract valued at $882 thousand, followed by Human Resources Institute, Inc. with a single contract at $6 thousand. These two primes account for 100 percent of recent award count and 10 percent of combined potential value; the remaining five primes hold the balance, with individual award values or patterns not reported in source data. All nine awards across the portfolio used full-and-open competition with no set-aside designations.

No recent contract opportunities are recorded for the agency or its descendant offices in the current digest window. The most recent closed award dates to June 2023, and no new solicitations are visible in the source material. Business development professionals evaluating pursuit at this center should note the minimal and declining activity profile — fewer than two awards per year on average over the most recent five-year period, with no open competitions visible as of the current date. The small dollar scale and low transaction frequency suggest this office may not represent a material opportunity unless the pursuing firm has existing relationships with USDA Rural Housing Service on related mission areas or has identified upcoming customer requirements not yet reflected in public opportunity channels.