RFP 27-88284 FSSA DDARS BBA No Wrong DoorBid Documents

The Indiana Department of Administration, acting on behalf of the Indiana Family and Social Services Administration's Division of Disability, Aging, and Rehabilitative Services, Bureau of Better Aging, is requesting proposals for Medicaid Administrative Claiming (MAC) process modernization, implementation, operations, and transition services for the No Wrong Door program, with proposals due October 28, 2026, by 3:00 PM ET. The contract carries a mandatory 3% Indiana Veteran Owned Small Business (IVOSB) subcontracting goal, scored on a five-point scale with potential one-point bonus.

The scope encompasses MAC administrative framework modernization, time study tool and methodology redesign in collaboration with Area Agencies on Aging, standardized cost reporting process development, AAA monitoring strengthening, MAC function operations during a two-year base period, and transition preparation for state assumption. Key deliverables include an updated activity catalog, time study methodology and tools, training materials, cost reporting templates, monthly and quarterly operational reports, evaluation summaries, transition documentation, and knowledge-transfer materials. The contractor must establish and meet Key Performance Indicators including 95% on-time deliverable submission, federal compliance, error-free claims files, stakeholder support within federally recognized timeframes, and budget adherence. Upon contract conclusion, the contractor must transfer all tools, templates, documentation, and methodologies to the State and conduct structured knowledge-transfer sessions.

The contract term is two years with two optional one-year extensions available for a total potential four-year term. Proposals are evaluated on a 91-point scale: management assessment and quality (50 points), cost (30 points normalized), Buy Indiana Initiative preference (5 points), and IVOSB commitment (5 points plus one potential bonus point). Pricing must remain firm for 180 days from award. A pre-proposal conference was held September 30, 2026. Written questions are due October 7, 2026, by 3:00 PM ET, with responses posted by October 14. Award recommendation is targeted for December 1, 2026, with potential oral presentations, clarifications, and Best and Final Offers between November 4 and November 17. Respondents must submit an Executive Summary, Business Proposal, Technical Proposal, Cost Proposal with narrative, Attestation Form, Infrastructure Overview, and AI Technical Proposal Questions. Infrastructure preferentially deploys on state-owned cloud tenants in Microsoft Azure or Amazon Web Services under state enterprise agreements, with alternatives considered only if justified. The contractor must comply with Indiana Office of Technology security standards, Information Security Framework, and comprehensive data-protection requirements including encryption at rest and in transit, U.S. data-center storage, FBI background checks for personnel, and SOC 2 or equivalent annual independent audits.