Learning Management System

The Pennsylvania Department of Human Services is requesting proposals for maintenance, improvement, and rebranding of an existing Learning Management System and WordPress Content Management System as MyDHS under RFP 25-RFP-12233, with proposals due November 2, 2026 at 12:00 PM EST and a pre-proposal conference webinar on September 28, 2026 at 2:00 PM.

This procurement carries a 23% Small Diverse Business (SDB) participation goal and a 3% Veteran Business Enterprise (VBE) participation goal; offerors must meet these goals in full or submit approved Good Faith Efforts waivers for any unmet portions. The Contractor Partnership Program applies if the contract value meets or exceeds $5 million, requiring hiring targets supporting Temporary Assistance for Needy Families beneficiaries calculated at 10% of average annual new hires in Pennsylvania over the prior three years, with quarterly reporting to the Commonwealth Workforce Development System and performance benchmarks incorporated into the contract.

The scope encompasses hosting, maintenance, customization, and 24/7 technical support for approximately 500 Office of Developmental Programs courses (145,000 current accounts, 40,000 new accounts annually), 300 Office of Mental Health and Substance Abuse Services courses (20,000 professional users), 75 Office of Long-Term Living courses (50,000 professional users), and a Medication Administration Training Program. The selected offeror must manage the existing Moodle 4.1.11 infrastructure, provide 90% response time to technical issues within eight minutes during core business hours (Monday–Friday, 7:00 AM–5:00 PM EST), maintain a Project Manager, three Database Administrators, and an Accessibility Expert, and execute a three-month transition period assuming full operational responsibility from the incumbent vendor. Compliance requirements include SOC2 Type II or ISO 27001 certification, HIPAA Business Associate Addendum execution, Civil Rights Act limited-English-proficiency support, criminal background clearances for all staff, and comprehensive emergency preparedness and continuity-of-operations planning.

The contract is firm fixed-price with an initial three-year term and two optional one-year extensions at the Commonwealth's discretion. Pricing is structured as an all-inclusive fixed monthly fee for maintenance, hosting, and technical support, with blended hourly rates for modifications and enhancements. Offerors must maintain a local facility or office space in Pennsylvania to provide administrative and technical support and register in the Vendor Master File prior to contract execution.

Evaluation uses technical criteria weighted at 65% of total points, cost at 35%, and a Domestic Workforce Utilization bonus of up to 3% additional points. Questions are due September 30, 2026 at 12:00 PM, with answers posted by October 14, 2026. Corporate reference forms must be submitted to RA-PWBPCMReferForms@pa.gov. All proposals must remain valid for 120 days or until contract execution.