Information Technology Support Services

Added: May 24, 2013 11:23 am   The United States Patent and Trademark Office (USPTO), Office of the Chief Information Officer (OCIO) has a continuing requirement for Information Technology Support Services (ITSS). This is a follow-on competition to Contract No. DOC50PAPT0801008, which is held by Information Innovators, Inc. (III), formerly called Facilities Management (FM).  The estimated release date for the solicitation is:  TBD. 

 The OCIO has a continuing requirement for IT support services necessary to monitor, operate, support, document and improve the USPTO automated systems and the underlying IT infrastructure. It is USPTO's intent, that this contract will provide the additional support services necessary to assist the OCIO in meeting these IT requirements.

The OCIO has identified various IT requirements that have been highlighted below. This list is not all inclusive. Additional support services may be required as changes/improvements occur. The Contractor shall work as an integrated team with the USPTO staff, other USPTO Contractors and outside vendors -- as designated by USPTO; in support of these efforts. The Contractor shall provide technical support services in the following areas: 

 Data Maintenance
Facilities Management;
Hardware/Software Maintenance, Server Upgrades, &    Peripherals;
Storage Administration;
 Unified Communications;
 Project Systems;
 Operating System (OS) Operations;
Software as a Service (SaaS);
 Database Administration (DBA); and
Enterprise/Project Support.

 Information technology is a mission-critical enabler for every USPTO business function. The productivity of Patent and Trademark operations is directly correlated to the performance of their IT systems. To that end, the OCIO strives to ensure that these IT systems are maintained in a ready state for daily operation. The Information Technology Support Services (ITSS) contract, directly contributes to this Operation Readiness by, providing support services critical to the operations and maintenance of the IT infrastructure and services. Additionally, the objective of these services and any future requirements of this project is to insure the USPTO has available the resources needed to carry out its mission.

 The Government expects to make a single award as a result of this competition using a hybrid type contract which incorporates Labor Hour/Time and Material, and Fixed-Price task orders. This is a 100% Woman-Owned Small Business (WOSB) set-aside acquisition for a 12 month base period, with four (4) -12 month option periods for a maximum period of five (5) years. The associated North American Industry Classification System (NAICS) code for this acquisition is 541513 (Computer Facilities Management Services). The small business size standard is $25.5M. The Request for Proposal (RFP) will be posted (when available) to the USPTO website (http://www.uspto.gov/about/vendor_info/current_acquisitions/index.jsp) and to the Federal Business Opportunities (FBO.gov) website under the subject solicitation number for this procurement.   It is the Offeror's responsibility to monitor both websites for release of the RFP, subsequent amendments and Questions & Answers (Q&As).

Questions regarding this procurement will not be entertained at this time.  Questions will be entertained following the release of the RFP, utilizing the procedures specified in the RFP. Telephone questions will not be taken. 

Primary Point of Contact:The point of contact for regarding this pre-solicitation notice is Marva Brown at (571) 272-6549.  Marva.brown@uspto.gov