Attachment_1_(ITSS_Labor_Categories).xls

XLS spreadsheet 105 KB Posted Sep 24, 2013

Attached to: Information Technology Support Services
Solicitation number: DOC52PAPT1300018
Issued by: Department of Commerce US Patent and Trademark Office

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Attachment 1 - Schedule of Prices

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Other files

File	Type	Posted
ITSS_Mod_0006.pdf	PDF	Oct 16, 2013
Attachment_7_(Termination_Worksheet).doc	DOC document	Sep 24, 2013
Amend_0005.pdf	PDF	Sep 24, 2013
ITSS_RFP_NO__DOC52PAPT1300018_.pdf	PDF	Sep 24, 2013
Attachment_8_(Past_Performance_Questionnaire).docx	DOCX document	Sep 24, 2013
ITSS_Questions_and_Answers_-Syl.pdf	PDF	Sep 24, 2013
Attachment_3_(Contract_Actuals_Templates).xls	XLS spreadsheet	Sep 24, 2013
Attachment_6_(Relevant_Experience_Worksheet).doc	DOC document	Sep 24, 2013
ITSS_Amend_0004.pdf	PDF	Sep 17, 2013
ITSS_Amend_0003.pdf	PDF	Sep 4, 2013
ITSS_Amend_0002_correction.pdf	PDF	Aug 21, 2013
ITSS_AMEND_0002.pdf	PDF	Aug 21, 2013
ITSS_AMEND_0001.pdf	PDF	Aug 21, 2013
ITSS_Amend_0001.pdf	PDF	Aug 1, 2013
ITSS_SF33_Cover.pdf	PDF	Jul 31, 2013
Option_Year_2_Pricing_Attachment_1.pdf	PDF	Jul 29, 2013
Option_Year_1_Pricing_Attachment_1.pdf	PDF	Jul 29, 2013
ITSS__Attachment_5.pdf	PDF	Jul 29, 2013
Attachment_8_Past_Performance_Questionnaire.pdf	PDF	Jul 29, 2013
Attachment_2_Hardware_and_Software_Maintenance.pdf	PDF	Jul 29, 2013
Base_Contract_Year_Pricing_Attachment_1.pdf	PDF	Jul 29, 2013
Option_Year_4_Pricing_Attachment_1.pdf	PDF	Jul 29, 2013
ITSS_RFP_NO__DOC52PAPT1300018.pdf	PDF	Jul 29, 2013
Attachment_3_Contractor_Template.pdf	PDF	Jul 29, 2013
Attachment_7_Termination_Worksheet.pdf	PDF	Jul 29, 2013
Attachment_6_Relevant_Experience_Worksheet.pdf	PDF	Jul 29, 2013
Option_Year_3_Pricing_Attachment_1.pdf	PDF	Jul 29, 2013
Attachment_4.pdf	PDF	Jul 29, 2013

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Base Yr

	SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS					Attachment "1"
	SCHEDULE OF PRICES - BASE CONTRACT YEAR
					FULLY BURDENED HOURLY LABOR RATES
	ITEM NO.		Labor Category	LABOR CATEGORY DESCRIPTION	ON-SITE Equipment/
Furniture	ON-SITE W/O
Equipment/ Furniture	OFF
SITE	*ESTIMATED MAN-HOURS	Offeror's

Labor Category Title

1001A	The contractor shall furnish the Government with Facilities Management services.						185,000
1		Customer Services Manager	Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.
2	***	Data Manager	Data Maintenance management for the USPTO Data Maintenance group.
3	***	Field Engineer	Hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.
4	***	NAS/Storage Engineer	Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution. Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.
5	***	Principal Database Administrator	Monitors and maintains database systems. Plans, performs and monitors database backups. Assists users with database problems. Installs and upgrades database software. Standardizes the implementation of databases and improves management of USPTO production and test environments. Supports users by resolving problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Performs in a supervisory role as necessary.
6	***	Principal Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed.
7	***	Principal System Programmer	Advanced experience in the installation, configuration and maintenance of operating systems, programming languages and server hardware. Performs in a supervisory role as needed.
8		Program Manager	Oversight and program management duties for the IT Facilities Management contract. Responsible for the management and coordination of all contract operations. Primary interface with USPTO management.
9		Project Manager	Oversight and project management duties for the IT Facilities Management contract. Responsible for the management of task order operations. Primary task order interface between the USPTO and Contractor.
10		Project Support	Provides specialized project support expertise in the areas defined in the government task orders. Interfaces with task order team members and communicates project status to Contractor and USPTO teams.
11		Quality Manager	Overall responsibility for quality management, metrics development, and reporting for the IT Facilities Management contract. In addition, responsible for the overall management of all infrastructure requirements.
12	***	Senior Computer Operator	Console operations in the specified areas. Peripheral operations of DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications.
13	***	Senior Field Engineer	Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble-shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment.
14	***	Senior Network Administrator	Experience in the installation, configuration, maintenance, and administration of file servers, with multiple network operating systems.
15	***	Staff Computer Operator	Console operations in the specified areas. Peripheral operations of . DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications. Performs in a management role as needed.
16	****	Staff Consultant	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience
17	****	Staff Consultant + On-Call	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience. Available to provide on-call support for USPTO operations.
18	***	Staff Database Administrator	Provides advanced support in monitoring and maintaining databases. Performs database maintenance. Installs and upgrades database software. Plans, standardizes, performs and monitors database backups. Standardizes the implementation of databases and improve management of USPTO production and test environments. Supports users by resolving difficult, complex problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Assists in planning and organization both technically and administratively. Performs in a management and team lead capacity as needed.
19	***	Staff Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
20	***	Staff System Programmer	Advanced experience in the installation, configuration & maintenance of operating systems, programming languages,& server hardware. Experience in analysis and recommendations for IT requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
21	****	Subject Matter Expert	Expertise in a specified field with multiple years of proven experience, education and certifications.
22	****	Subject Matter Expert + On-Call	Advanced expertise in a specified field with multiple years of proven experience, education and certifications. Available to provide on-call support for USPTO operations.
23		UNIX Administrator I	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems.
24		UNIX Administrator II	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
25	***	UNIX Administrator III	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Assists in planning and organization both technically and administratively.
26	***	UNIX Administrator IV	Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Performs in a supervisory capacity as needed. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
27		Technical Writer	Provide technical writing support including developing and maintaining processes, procedures, and any other technical documentation.
28	****	Subject Matter Expert (Senior)	Advanced expertise in a specified field with multiple years of proven experience, education and certifications.
29	***	SME Storage	Advanced expertise in Storage operations with multiple years of proven experience, education and certifications.
30	***	SME Oracle	Advanced expertise with Oracle with multiple years of proven experience, education and certifications.
31		SME Microsoft Exchange	Advanced expertise with Microsoft Exchange with multiple years of proven experience, education and certifications.
32		SME Voice and Video Communications	Advanced expertise in Voice and Video Communications with multiple years of proven experience, education and certifications.
32	***	SME Networks	Advanced expertise with Networks with multiple years of proven experience, education and certifications.
33	****	SME Cloud Computing	Advanced expertise in Cloud Computing with multiple years of proven experience, education and certifications.
1002B	Necessary ODC'S, Material/Equipment/Maintenance (These supplies will be listed on individual Task Orders and procured on a cost reimbursement basis)**
			TOTAL	$ - 0	$ - 0	$ - 0	$ - 0
			* Total estimated Man-Hours for Base Year.
			** See Attachment 2 for Sample Equipment that will require Maintenance.
			*** This Labor Category is Restricted to US Citizens
			**** US Citizenship will be determined on the task order level.for this labor category
Base Year - Date of Contract Award Through 12 Months
		Item	Description	Total Fixed Price
		1003C	Hardware and Software Maintenance

Option Yr 1

	SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS
	SCHEDULE OF PRICES - OPTION YEAR 1
					FULLY BURDENED HOURLY LABOR RATES
	ITEM NO.		Labor Category	LABOR CATEGORY DESCRIPTION	ON-SITE Equipment/
Furniture	ON-SITE W/O
Equipment/ Furniture	OFF
SITE	*ESTIMATED MAN-HOURS	Offeror's Labor Category Title
	2001A	The contractor shall furnish the Government with Facilities Management services.						185,000
	1		Customer Services Manager	Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.
	2	***	Data Manager	Data Maintenance management for the USPTO Data Maintenance group.
	3	***	Field Engineer	Hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.
	4	***	NAS/Storage Engineer	Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution. Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.
	5	***	Principal Database Administrator	Monitors and maintains database systems. Plans, performs and monitors database backups. Assists users with database problems. Installs and upgrades database software. Standardizes the implementation of databases and improves management of USPTO production and test environments. Supports users by resolving problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Performs in a supervisory role as necessary.
	6	***	Principal Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed.
	7	***	Principal System Programmer	Advanced experience in the installation, configuration and maintenance of operating systems, programming languages and server hardware. Performs in a supervisory role as needed.
	8		Program Manager	Oversight and program management duties for the IT Facilities Management contract. Responsible for the management and coordination of all contract operations. Primary interface with USPTO management.
	9		Project Manager	Oversight and project management duties for the IT Facilities Management contract. Responsible for the management of task order operations. Primary task order interface between the USPTO and Contractor.
	10		Project Support	Provides specialized project support expertise in the areas defined in the government task orders. Interfaces with task order team members and communicates project status to Contractor and USPTO teams.
	11		Quality Manager	Overall responsibility for quality management, metrics development, and reporting for the IT Facilities Management contract. In addition, responsible for the overall management of all infrastructure requirements.
	12	***	Senior Computer Operator	Console operations in the specified areas. Peripheral operations of DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications.
	13	***	Senior Field Engineer	Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble-shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment.
	14	***	Senior Network Administrator	Experience in the installation, configuration, maintenance, and administration of file servers, with multiple network operating systems.
	15	***	Staff Computer Operator	Console operations in the specified areas. Peripheral operations of . DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications. Performs in a management role as needed.
	16	****	Staff Consultant	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience
	17	****	Staff Consultant + On-Call	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience. Available to provide on-call support for USPTO operations.
	18	***	Staff Database Administrator	Provides advanced support in monitoring and maintaining databases. Performs database maintenance. Installs and upgrades database software. Plans, standardizes, performs and monitors database backups. Standardizes the implementation of databases and improve management of USPTO production and test environments. Supports users by resolving difficult, complex problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Assists in planning and organization both technically and administratively. Performs in a management and team lead capacity as needed.
	19	***	Staff Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	20	***	Staff System Programmer	Advanced experience in the installation, configuration & maintenance of operating systems, programming languages,& server hardware. Experience in analysis and recommendations for IT requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	21	****	Subject Matter Expert	Expertise in a specified field with multiple years of proven experience, education and certifications.
	22	****	Subject Matter Expert + On-Call	Advanced expertise in a specified field with multiple years of proven experience, education and certifications. Available to provide on-call support for USPTO operations.
	23		UNIX Administrator I	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems.
	24		UNIX Administrator II	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
		***	UNIX Administrator III	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Assists in planning and organization both technically and administratively.
	26		UNIX Administrator IV	Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Performs in a supervisory capacity as needed. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	27		Technical Writer	Provide technical writing support including developing and maintaining processes, procedures, and any other technical documentation.
	28	****	Subject Matter Expert (Senior)	Advanced expertise in a specified field with multiple years of proven experience, education and certifications.
	29	***	SME Storage	Advanced expertise in Storage operations with multiple years of proven experience, education and certifications.
	30	***	SME Oracle	Advanced expertise with Oracle with multiple years of proven experience, education and certifications.
	31		SME Microsoft Exchange	Advanced expertise with Microsoft Exchange with multiple years of proven experience, education and certifications.
	32		SME Voice and Video Communications	Advanced expertise in Voice and Video Communications with multiple years of proven experience, education and certifications.
	32	***	SME Networks	Advanced expertise with Networks with multiple years of proven experience, education and certifications.
	33	****	SME Cloud Computing	Advanced expertise in Cloud Computing with multiple years of proven experience, education and certifications.
	2002B	Necessary ODC'S, Material/Equipment/Maintenance (These supplies will be listed on individual Task Orders and procured on a cost reimbursement basis)**
				TOTAL	$ - 0	$ - 0	$ - 0	$ - 0
				* Total estimated Man-Hours for Option Year 1
				** See Attachment 2 for Sample Equipment that will require Maintenance.
				*** This Labor Category is Restricted to US Citizens
				**** US Citizenship will be determined on the task order level.for this labor category
	Option Year 1 - Date of Contract Award through 12 months (If Option is Exercised)
			Item	Description	Total Fixed Price
			2003C	Hardware and Software Maintenance

&R&"Arial,Bold"Attachment "1"

Option Yr 2

	SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS
	SCHEDULE OF PRICES - OPTION YEAR 2
					FULLY BURDENED HOURLY LABOR RATES
	ITEM NO.		Labor Category	LABOR CATEGORY DESCRIPTION	ON-SITE Equipment/
Furniture	ON-SITE W/O
Equipment/ Furniture	OFF
SITE	*ESTIMATED MAN-HOURS	Offeror's Labor Category Title
	3001A	The contractor shall furnish the Government with Facilities Management services.						185,000
	1		Customer Services Manager	Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.
	2	***	Data Manager	Data Maintenance management for the USPTO Data Maintenance group.
	3	***	Field Engineer	Hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.
	4	***	NAS/Storage Engineer	Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution. Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.
	5	***	Principal Database Administrator	Monitors and maintains database systems. Plans, performs and monitors database backups. Assists users with database problems. Installs and upgrades database software. Standardizes the implementation of databases and improves management of USPTO production and test environments. Supports users by resolving problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Performs in a supervisory role as necessary.
	6	***	Principal Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed.
	7	***	Principal System Programmer	Advanced experience in the installation, configuration and maintenance of operating systems, programming languages and server hardware. Performs in a supervisory role as needed.
	8		Program Manager	Oversight and program management duties for the IT Facilities Management contract. Responsible for the management and coordination of all contract operations. Primary interface with USPTO management.
	9		Project Manager	Oversight and project management duties for the IT Facilities Management contract. Responsible for the management of task order operations. Primary task order interface between the USPTO and Contractor.
	10		Project Support	Provides specialized project support expertise in the areas defined in the government task orders. Interfaces with task order team members and communicates project status to Contractor and USPTO teams.
	11		Quality Manager	Overall responsibility for quality management, metrics development, and reporting for the IT Facilities Management contract. In addition, responsible for the overall management of all infrastructure requirements.
	12	***	Senior Computer Operator	Console operations in the specified areas. Peripheral operations of DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications.
	13	***	Senior Field Engineer	Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble-shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment.
	14	***	Senior Network Administrator	Experience in the installation, configuration, maintenance, and administration of file servers, with multiple network operating systems.
	15	***	Staff Computer Operator	Console operations in the specified areas. Peripheral operations of . DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications. Performs in a management role as needed.
	16	****	Staff Consultant	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience
	17	****	Staff Consultant + On-Call	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience. Available to provide on-call support for USPTO operations.
	18	***	Staff Database Administrator	Provides advanced support in monitoring and maintaining databases. Performs database maintenance. Installs and upgrades database software. Plans, standardizes, performs and monitors database backups. Standardizes the implementation of databases and improve management of USPTO production and test environments. Supports users by resolving difficult, complex problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Assists in planning and organization both technically and administratively. Performs in a management and team lead capacity as needed.
	19	***	Staff Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	20	***	Staff System Programmer	Advanced experience in the installation, configuration & maintenance of operating systems, programming languages,& server hardware. Experience in analysis and recommendations for IT requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	21	****	Subject Matter Expert	Expertise in a specified field with multiple years of proven experience, education and certifications.
	22	****	Subject Matter Expert + On-Call	Advanced expertise in a specified field with multiple years of proven experience, education and certifications. Available to provide on-call support for USPTO operations.
	23		UNIX Administrator I	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems.
	24		UNIX Administrator II	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
	25	***	UNIX Administrator III	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Assists in planning and organization both technically and administratively.
	26		UNIX Administrator IV	Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems. Performs in a supervisory capacity as needed. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	27		Technical Writer	Provide technical writing support including developing and maintaining processes, procedures, and any other technical documentation.
	28	****	Subject Matter Expert (Senior)	Advanced expertise in a specified field with multiple years of proven experience, education and certifications.
	29	***	SME Storage	Advanced expertise in Storage operations with multiple years of proven experience, education and certifications.
	30	***	SME Oracle	Advanced expertise with Oracle with multiple years of proven experience, education and certifications.
	31		SME Microsoft Exchange	Advanced expertise with Microsoft Exchange with multiple years of proven experience, education and certifications.
	32		SME Voice and Video Communications	Advanced expertise in Voice and Video Communications with multiple years of proven experience, education and certifications.
	32	***	SME Networks	Advanced expertise with Networks with multiple years of proven experience, education and certifications.
	33	****	SME Cloud Computing	Advanced expertise in Cloud Computing with multiple years of proven experience, education and certifications.
	3002B	Necessary ODC'S, Material/Equipment (These supplies will be listed on individual Task Orders and procured on a cost reimbursement basis)
				TOTAL	$ - 0	$ - 0	$ - 0	$ - 0
				* Total estimated Man-Hours for Option Year 2
				** See Attachment 2 for Sample Equipment that will require Maintenance.
				*** This Labor Category is Restricted to US Citizens
				**** US Citizenship will be determined on the task order level.for this labor category
	Option Year 2 - Date of Contract Award through 12 months (If Option is Exercised)
				Description
			Item	Hardware and Software Maintenance	Total Fixed Price
			3003C

&R&"Arial,Bold" Attachment "1"

Option Yr 3

	SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS
	SCHEDULE OF PRICES - OPTION YEAR 3
					FULLY BURDENED HOURLY LABOR RATES
	ITEM NO.		Labor Category	LABOR CATEGORY DESCRIPTION	ON-SITE Equipment/
Furniture	ON-SITE W/O
Equipment/ Furniture	OFF
SITE	*ESTIMATED MAN-HOURS	Offeror's Labor Category Title
	4001A	The contractor shall furnish the Government with Facilities Management services.				185,000
	1		Customer Services Manager	Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.
	2	***	Data Manager	Data Maintenance management for the USPTO Data Maintenance group.
	3	***	Field Engineer	Hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.
	4	***	NAS/Storage Engineer	Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution. Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.
	5	***	Principal Database Administrator	Monitors and maintains database systems. Plans, performs and monitors database backups. Assists users with database problems. Installs and upgrades database software. Standardizes the implementation of databases and improves management of USPTO production and test environments. Supports users by resolving problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Performs in a supervisory role as necessary.
	6	***	Principal Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed.
	7	***	Principal System Programmer	Advanced experience in the installation, configuration and maintenance of operating systems, programming languages and server hardware. Performs in a supervisory role as needed.
	8		Program Manager	Oversight and program management duties for the IT Facilities Management contract. Responsible for the management and coordination of all contract operations. Primary interface with USPTO management.
	9		Project Manager	Oversight and project management duties for the IT Facilities Management contract. Responsible for the management of task order operations. Primary task order interface between the USPTO and Contractor.
	10		Project Support	Provides specialized project support expertise in the areas defined in the government task orders. Interfaces with task order team members and communicates project status to Contractor and USPTO teams.
	11		Quality Manager	Overall responsibility for quality management, metrics development, and reporting for the IT Facilities Management contract. In addition, responsible for the overall management of all infrastructure requirements.
	12	***	Senior Computer Operator	Console operations in the specified areas. Peripheral operations of DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications.
	13	***	Senior Field Engineer	Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble-shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment.
	14	***	Senior Network Administrator	Experience in the installation, configuration, maintenance, and administration of file servers, with multiple network operating systems.
	15	***	Staff Computer Operator	Console operations in the specified areas. Peripheral operations of . DASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications. Performs in a management role as needed.
	16	****	Staff Consultant	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience
	17	****	Staff Consultant + On-Call	Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience. Available to provide on-call support for USPTO operations.
	18	***	Staff Database Administrator	Provides advanced support in monitoring and maintaining databases. Performs database maintenance. Installs and upgrades database software. Plans, standardizes, performs and monitors database backups. Standardizes the implementation of databases and improve management of USPTO production and test environments. Supports users by resolving difficult, complex problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Assists in planning and organization both technically and administratively. Performs in a management and team lead capacity as needed.
	19	***	Staff Network Administrator	Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems. Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	20	***	Staff System Programmer	Advanced experience in the installation, configuration & maintenance of operating systems, programming languages,& server hardware. Experience in analysis and recommendations for IT requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
	21	****	Subject Matter Expert	Expertise in a specified field with multiple years of proven experience, education and certifications.
	22	****	Subject Matter Expert + On-Call	Advanced expertise in a specified field with multiple years of proven experience, education and certifications. Available to provide on-call support for USPTO operations.
	23		UNIX Administrator I	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems.
	24		UNIX Administrator II	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.
	25	***	UNIX Administrator III	Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems.

Assists in planning and organization both technically and administratively.

26 *** UNIX Administrator IV Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems.

Performs in a supervisory capacity as needed. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

27		Technical Writer	Provide technical writing support including developing and maintaining processes, procedures, and any other technical documentation.
28	****	Subject Matter Expert (Senior)	Advanced expertise in a specified field with multiple years of proven experience, education and certifications.
29	***	SME Storage	Advanced expertise in Storage operations with multiple years of proven experience, education and certifications.
30	***	SME Oracle	Advanced expertise with Oracle with multiple years of proven experience, education and certifications.
31		SME Microsoft Exchange	Advanced expertise with Microsoft Exchange with multiple years of proven experience, education and certifications.
32		SME Voice and Video Communications	Advanced expertise in Voice and Video Communications with multiple years of proven experience, education and certifications.
32	***	SME Networks	Advanced expertise with Networks with multiple years of proven experience, education and certifications.
33	****	SME Cloud Computing	Advanced expertise in Cloud Computing with multiple years of proven experience, education and certifications.
4002B	Necessary ODC'S, Material/Equipment/Maintenance (These supplies will be listed on individual Task Orders and procured on a cost reimbursement basis)**
			TOTAL	$ - 0	$ - 0	$ - 0	$ - 0
			* Total estimated Man-Hours for Option Year 3
			** See Attachment 2 for Sample Equipment that will require Maintenance.
			*** This Labor Category is Restricted to US Citizens
			**** US Citizenship will be determined on the task order level.for this labor category
Option Year 3 - Date of Contract Award through 12 months (If Option is Exercised)
		Item	Description	Total Fixed Price
		4003C	Hardware and Software Maintenance

&R&"Arial,Bold"Attachment "1"

Option Yr 4

	SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS
	SCHEDULE OF PRICES - OPTION YEAR 4
					FULLY BURDENED HOURLY LABOR RATES
	ITEM NO.		Labor Category	LABOR CATEGORY DESCRIPTION	ON-SITE Equipment/
Furniture	ON-SITE W/O
Equipment/ Furniture	OFF-SITE	*ESTIMATED MAN-HOURS	Offeror's Labor Category Title
	5001A	The contractor shall furnish the Government with Facilities Management services.				185,000
	1		Customer Services Manager	Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.
	2	***	Data Manager	Data Maintenance management for the USPTO Data Maintenance group.
	3	***	Field Engineer	Hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals.
	4	***	NAS/Storage Engineer	Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution. Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.

This is the start of the file's text. The full file is on GovTribe.

File details come from the government source that posted it. Updated Nov 14, 2017.