ITSS_RFP_NO__DOC52PAPT1300018.pdf

DOC52PAPT1300018

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SCHEDULE OF SERVICES

The Government expects to make a single award as a result of this competition. This is a

100% Woman-Owned Small Business (WOSB) set-aside acquisition. The Contractor shall perform the work in accordance with the contract and task orders that will be issued by the United States Patent & Trademark Office (USPTO), and shall provide the contract services at the firm fixed rates identified in Section J Attachment 1 entitled “ITSS Labor

Categories.

B.2 CONTRACT TYPE

The Government contemplates making a single award as a hybrid type contract, which incorporates Labor Hour/Time and Material and Fixed-Price task orders. The USPTO will issue work under the contract via the issuance of task orders.

B.3 SCHEDULE OF PRICES

Base Year – Date of Contract Award through 12 months

Fully Burdened Hourly Labor Rates

ITEM LABOR CATEGORY

HOURLY

ON-SITE RATE

w/ FURNITURE

HOURLY ON-

SITE RATE w/o

FURNITURE

HOURLY OFF-

SITE RATE

CLIN 1001A

The estimated man-hours is

183,519 yearly

See attachment 1

CLIN 1002B

ODC’s

Base Year – Date of Contract Award through 12 months

ITEM

DESCRIPTION

TOTAL FIXED PRICE

CLIN 1003C Hardware and Software Maintenance

See Attachment 2

CLIN 1001A - The Contractor shall furnish the Government with Technical Support Services as described in Section C below.

CLIN 1002B - Necessary Other Directs Costs (ODC's), Material/Equipment/Maintenance (These supplies will be identified in individual Task Orders). See Attachment 2 entitled “List of Equipment requiring Hardware and Software Maintenance”.

CLIN 1003C - The Contractor shall furnish the services at the fixed price identified in CLIN 1003C identified above, entitled “ Hardware and Software Maintenance. The specified fixed price shall include wages, overhead, general and administrative expenses, and profit.

Option Year 1– 12 Months (If Option is Exercised)

ITEM LABOR CATEGORY

HOURLY

ON-SITE RATE

w/ FURNITURE

HOURLY ON-

SITE RATE w/o

FURNITURE

CLIN 2001A

183,519 yearly

CLIN 2002B

Option Year 1 – Date of Contract Award through 12 months

CLIN 2003C Hardware and Software Maintenance

CLIN 2001A - The Contractor shall furnish the Government with Technical Support Services as described

In Section C.

CLIN 2002B - Necessary Other Directs Costs (ODC's), Material/Equipment/Maintenance (These supplies

CLIN 2003C - The Contractor shall furnish the services at the fixed price identified in CLIN 2003C

Option Year 2 – 12 Months (If Option is Exercised)

ITEM LABOR CATEGORY

HOURLY

ON-SITE RATE

w/ FURNITURE

HOURLY ON-

SITE RATE w/o

FURNITURE

CLIN 3001A

189,024.57 yearly

CLIN 3002B

Option Year 2 – Date of Contract Award through 12 months (If Option is Exercised)

CLIN 3003C Hardware and Software Maintenance

CLIN 3001A - The Contractor shall furnish the Government with Technical Support Services as described

In Section.

CLIN 3002B - Necessary Other Directs Costs (ODC's), Material/Equipment/Maintenance (These supplies

CLIN 3003C - The Contractor shall furnish the services at the fixed price identified in CLIN 3003C

Option Year 3– 12 Months (If Option is Exercised)

ITEM LABOR CATEGORY

HOURLY

ON-SITE RATE

w/ FURNITURE

HOURLY ON-

SITE RATE w/o

FURNITURE

CLIN 4001A

194,695.31

CLIN 4002B

Option Year 3 – Date of Contract Award through 12 months (If Option is Exercised)

CLIN 4003C Hardware and Software Maintenance

CLIN 4001A - The Contractor shall furnish the Government with Technical Support Services as described

In Section C.

CLIN 4002B - Necessary Other Directs Costs (ODC's), Material/Equipment/Maintenance (These supplies

CLIN 4003C - The Contractor shall furnish the services at the fixed price identified in CLIN 4003C

Option Year 4– 12 Months (If Option is Exercised)

Fully Burdened Hourly Labor Rates

ITEM

LABOR

CATEGORY

HOURLY

ON-SITE RATE

w/ FURNITURE

HOURLY ON-

SITE RATE w/o

FURNITURE

CLIN 5001A

200,536.17

CLIN 5002B

Option Year 4 – Date of Contract Award through 12 months (If Option is Exercised)

CLIN 5003C Hardware and Software Maintenance

CLIN 5001A - The contractor shall furnish the Government with Technical Support Services as described in Section C.

CLIN 5002B - Necessary Other Directs Costs (ODC's), Material/Equipment/Maintenance (These supplies

CLIN 5003C - The Contractor shall furnish the services at the fixed price identified in CLIN 5003C price shall include wages, overhead, general and administrative expenses, and profit

B.4 CEILING PRICE

The total ceiling price of the contract is not to exceed TBD. The Contractor shall not make expenditures or incur obligations in the performance of this Contract which exceed the ceiling price specified herein, except at the Contractor's own risk.

B.5 COST/PRICES

(a) The Contractor shall provide the services under this contract at the fixed hourly rates proposed (Offeror must fill in) in Attachment 1 (Information Technology

Services Support (ITSS) Labor Categories)) to this RFP. The specified fixed hourly rates shall include wages, overhead, general and administrative expenses and profit. The proposed hourly rates will be deemed a fully burdened hourly rate.

(b) In addition, contract-level program management support costs shall also be included in the fixed hourly rates proposed in Attachment 1, ITSS Labor Categories to this RFP, and encompass support for contract-level management, reporting and related travel and meeting attendance costs associated with the Contractor’s program management staff, as it relates to overall management of the ITSS program. These program management support costs are differentiated from individual task order management support costs, which are billed as direct costs against individual task orders for direct support to the effort performed under those task orders. This will result in direct billings at the task order level for labor hours in the specific labor categories to support program management for the task order.

(c) IT Security Implementation: The Contractor shall comply with Section H.20-

Security Requirements for Information Technology Resources at no additional cost to the

Government.

B.6 OTHER DIRECT COSTS (ODC’s)

(a) The purchase of hardware and software may be required in support of the associated task orders. Any purchases will be specified at the task order level. All costs for ODCs shall be separately proposed.

(b) The purchase of hardware and software and associated information technology components to support an emergency disaster recovery operation may be required. Specifics of the purchases will be detailed at the Task Order level, as needed.

B.7 RATE REFRESHMENT

(a) The labor rates are fixed for all contract year periods; however, the Contractor may submit a proposal reducing the fixed labor rates at any time during the life of this contract. The proposed labor rates for the out years for Options 1 – Option 4 should be all inclusive of any escalations. The Government will review these proposals and determine if the revised rates are in the best interest of the Government. If the rates are accepted, the Government will modify the contract by incorporating the new rates into the Section B.3 Schedule of Prices.

(b) At any time and throughout the life of the contract, at the request of either the

Contractor or the Government, the Contractor may propose additional labor categories, rates and descriptions in addition to the Government labor categories. These additional labor categories, rates and descriptions will be negotiated on a case-by-case basis. The additional categories, rates and descriptions proposed, upon determination by the

Government that they are fair and reasonable, will be incorporated by modification into the Section B.3 Schedule of Prices.

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Information Technology Support Services (ITSS)

1. Background

The United States Patent and Trademark Office (USPTO) headquartered in Alexandria, Virginia; is an agency within the Department of Commerce, responsible for granting U.S.

patents and registering trademarks. There are two major components to the Agency – the

Patent organization and the Trademark organization, bolstered by a number of supporting business units, creating a workforce over 9,000 strong-- including engineers, scientists, attorneys, analysts, and computer specialists.

The USPTO’s mission is anchored in Article I, Section 8, Clause 8, of the U.S.

Constitution: “to promote the progress of science and useful arts, by securing for limited times to authors and inventors the exclusive right to their respective writing and discoveries” as well as the Commerce Clause of the U.S. Constitution (Article 1, Section

8, Clause 3) supporting the federal registration of trademarks.

The USPTO advises the President of the United States, the Secretary of Commerce and

U.S. Government agencies on the intellectual property (IP) policy, protection and enforcement; and promotes the stronger and more effective IP protection around the world. The USPTO furthers effective IP protection for U.S. innovators and entrepreneurs worldwide by working with other agencies to secure strong IP provisions in free trade and other international agreements. It also provides training, education and capacity building programs designed to foster respect for IP and encourage the development of strong IP enforcement regimes by U.S. trading partners.

The USPTO continues to be a leader in telework programs. Creating a workforce that can seamlessly perform work from remote locations, all USPTO business units now participate in the overall USPTO telework initiative. Telework at the USPTO is a corporate business strategy, which supports mission achievement and goal fulfillment via a distributed workforce. Today, more than 7,300 employees agency-wide work from home at least one day per week, an increase of nearly 700 from the beginning of fiscal year 2012. The USPTO is headquartered in Alexandria, Va, but we have satellite and other offices in Michigan, California, Pennsylvania, Colorado, and Texas.

The USPTO is organized to support its constitutionally-mandated business functions, with a Commissioner for Patents, a Commissioner for Trademarks, Advisory

Committees, and Appeals Boards that report directly to the Under Secretary for the US

Patents & Trademark Office. The other offices that report directly to the Director provide support for enterprise-wide management functions.

One of those offices, is the Office of the Chief Information Officer (OCIO), which by law oversees all information technology (IT) used by the USPTO.

The OCIO Vision is to “provide service excellence through reliable, secure, cost-effective and responsive delivery.”

The OCIO Mission is to “enable the success of the USPTO with information and technology services through cooperation with our business partners.”

Information technology is a mission-critical enabler for every USPTO business function.

The productivity of Patent and Trademark operations is directly correlated to the performance of their IT systems. To that end, the OCIO strives to ensure that these IT systems are maintained in a ready state for daily operation. The Information Technology

Support Services (ITSS) contract, directly contributes to this Operation Readiness by providing support services critical to the operations and maintenance of the IT infrastructure and services.

2. Objective

The OCIO has a continuing requirement for IT support services necessary to monitor, operate, support, document and improve the USPTO automated systems and the underlying IT infrastructure. It is USPTO’s intent that this contract will provide the additional support services necessary to assist the OCIO in meeting these IT requirements.

3a. Scope of Work

The OCIO has identified various IT requirements that have been highlighted below. This list is not all inclusive. Additional support services may be required as changes/improvements occur. The Contractor shall work as an integrated team with the

USPTO staff, other USPTO Contractors and outside vendors -- as designated by USPTO in support of these efforts. The Contractor shall provide technical support services in the following areas:

2.1. Data Maintenance

2.1.1. Provide support for the timely and accurate transferring, loading, processing, updating and validating of USPTO domestic and foreign data to a diverse number of Automated Information Systems (AIS). Provide data and system related troubleshooting support and software/system analysis support. (See Attachment 4 entitled “Technology Stack per Task”)

2.2. Facilities Management

2.2.1. Provide support for the installation of new or relocated servers or the removal of surplus servers; gather information from existing servers and/or packing slips when new servers are received and provide this information to Data Center Facilities Maintenance System (DCFMS)/ Information

Technology Facility Management System\(ITFMS) personnel; provide physical inventory; install and remove IT hardware (servers, monitors network equipment, server racks); provide scanning support, including tagging new assets, surplus of old assets, receiving new assets, and shipping new and surplus of assets from USPTO’s Facilities. (See

Attachment 4 entitled “Technology Stack per Task” – ITSS-02)

2.3. Hardware/Software Maintenance, Server Upgrades, & Peripherals

2.3.1. Provide IT hardware maintenance and operating system software maintenance for a variety of hardware platforms that encompass servers, scanners and printers. A list of equipment to be supported is included in

Section J, Attachment 2. The Contractor shall assume the day-to-day maintenance of the USPTO maintenance tasks for the ITSS contract for duration of Task Order. (See Attachment 4 entitled “Technology Stack per

Task” – ITSS-03)

2.4. Storage Administration

2.4.1. Provide support in the areas of Storage Administration Network, to include

SAN, NAS, high availability software/hardware data replication and bunkering (BCDR – Business Continuity/Disaster Recovery), data protection (back-up and recovery); and hardware and software installation, configuration, maintenance and retirement. (See Attachment 4 entitled

“Technology Stack per Task”)

2.5. Unified Communications

2.5.1. Provide technical services for Telecommunications, USPTO Unified

Business Collaboration (UBCS), and Distributed Antenna System (DAS).

Support will include operation, maintenance, administration and support of voice and/or video communications systems/subsystems. Administer

WebEx Cloud configuration; monitor/address WebEx alerts and assist users with immediate operation issues with WebEX meetings; administer

DAS system and monitor/troubleshoot/resolve reported customer problems.

(See Attachment 4 entitled “Technology Stack per Task”)

2.6. Project Systems

2.6.1. Provide technical services to support the design and/or deployment activities specific to discrete application and/or infrastructure projects within the OCIO. These services are: Server Replacement Support, IPV6

Solution Implementation, HP-UX Server Replacement, AIX Server

Replacement, One Portal DOSSIER (OPD), TMNG Web and Business

Services 2, Storage Solutions Architect Support, FPNG Stakeholder and

Stored Payment Account Management (SSPAMS), Exploring Search

Technologies, SharePoint Migration to SharePoint 2010, and FPNG

Stakeholder and Stored Payment Account Management Information

(SSPAMI).

2.7. Operating System (OS) Operations

2.7.1. Provide support to the service desk, command center, network administrators, and application programmers by maintaining UNIX, Linux, AIX and Windows based systems. This involves ongoing activity in the areas of installing, configuring, automated monitoring, maintenance/upgrade, troubleshooting, and the general administration of all system level software, to include virtualization, RedHat Enterprise

Virtualization (RHEV) and Cloud technology. (See ITSS

Attachment 4 entitled ITSS-04 OS Operations).

2.8. Software as a Service (SaaS)

2.8.1. Provide technical services for USPTO developed and customized applications, as well as, Commercial-off-the-shelf (COTS) applications that reside above the infrastructure platform. Provide support for installation, deployment, configuration, administration, maintenance, patching, upgrades, troubleshooting, testing and all security aspects.

2.9. Database Administration (DBA)

2.9.1. Provide DBA support for over 300 databases. Install, administer and upgrade relational databases and database software; install software; create, manage and upgrade databases; and use utilities to identify and correct complex software/hardware problems. (See ITSS

Attachment 4 entitled “Technology Stack per Task”).

2.10. Enterprise/Project Support

2.10.1. Provide technical support services and Subject Matter Experts (SME) for all tasks orders under this contract, on an as needed basis. Support services may include but are not limited to: technical writing support to facilitate the documenting of operational and maintenance processes and procedures;

drafting/CAD engineering; documenting knowledge transfer/lessons learned sessions; specialized technical support on an as needed basis, by

SMEs in areas such as - SAN Storage, Oracle, Microsoft Exchange, Voice and Video Communications, Networks and Cloud Computing.

3.11 Service Level Agreements (SLAs)

3.11.1. In support of USPTO’s dynamic 24X7 operating environment and stringent requirements of the Program Offices, the OCIO has imposed service level agreements on a number of activities - specific to each task.

The specific details of the SLAs will be identified in each task order(s) due to the volume, complexity and criticality of the SLAs.

3. Continuity of Operations Plan (COOP) and Remote Support

3.1. Limited Assigned Telework

One of the major benefits of telework is the ability to continue working at an alternate worksite in order to maintain the continuity of the Federal

Government operations during emergency situations. Invoking telework on a limited basis for Contractors may be considered during emergency situations – if the event prevents the Contractor staff from commuting to or entering the contract/task order specified Place of Performance. Emergency situations and/or events are defined as, but not inclusive of: severe weather conditions, Acts of God, terrorist attacks, infrastructure failures, place of performance being shutdown, activation of USPTO’s contingency plan, or Pandemic Flu;

and/or any other situation designated by USPTO. Assigned telework will be considered, to the degree required by an emergency, as defined above; and/or under limited circumstances, as determined by the Contracting Officer, Contracting Officer Technical Representative (COTR) and the Task Order

Manager. However, in no event shall telework interfere with the performance of work requirements. The USPTO, in its sole discretion, has the right to prohibit telework, should it be found to be interfering with responsibilities under the contract and associated Task Orders.

The Government will not consider any personal costs incurred during the emergency event, for which, telework has been invoked for the assigned timeframe (i.e., Internet Service Provider fees, telephone line, utilities, meals, lodging, etc.) as Other Direct Costs.

3.2. Remote/Off-site Work Requirements

(a) The ITSS contract has been determined to be essential in the ongoing successful operations of the USPTO infrastructure. This team is required to respond immediately if employees are prevented from working normally at their designated offices and/or requiring on-going operations from off-site locations. Such conditions will trigger the activation of the following Plan(s), which the contractor is expected to fulfill.

Continuity of Operations (COOP)

Contingency Plan (CP)

Disaster Recovery Plan (DRP)

Incident Response Plan (IRP)

Pandemic Outbreak

Catastrophic event the immobilizes technologies such as Email, Internet, Applications, Infrastructure, Enterprise Storage and/or

Data Center operability

(b) Accordingly, all performance under this Contract shall continue without delay, interruption or disruption, under an agreed upon time in the COOP, CP, DRP, and/or IRP. However, when appropriate and approved by the

Contracting Officer - the contractor employees may be allowed to work remotely.

(c) Should an event occur, the Contractor hereby agrees to continue providing support services under the COOP, CP, DRP, and/or IRP of this

Contract at a 50% level, hereafter referred to as a "modified performance level," throughout the duration of the event, or until such time as USPTO, at its discretion, as ordered by the Contracting Officer and directed by the

COTR and/or Task Order Manager, determines the “modified performance level” to be necessary, whichever is later.

(d) If recovery of the infrastructure and systems cannot be done remotely, at the approval of the Task Order Manager and/or COTR, the Contractor must report physically to the USPTO site to perform recovery activities.

(e) Terms and conditions of the COOP, CP, DRP, and/or IRP at the

"modified performance level" shall be negotiated between the Contractor and the USPTO Contracting Officer once the contract is awarded.

(f) Performance by the Contractor at a "modified performance level" pursuant to this clause shall not commence until the Contractor receives an email or written order exercising the option to implement the COOP, CP, DRP, and/or IRP or a verbal order from the Contracting Officer.

(g) The written notice by the CO commences a modification that becomes incorporated into the contract. The COOP, CP, DRP, and/or IRP for operations at the “modified performance level” provided by the Contractor are hereby incorporated into the Contract. Failure of the Contractor to maintain the "modified performance level" of supplies or services until the

COOP, CP, DRP, IRP, Pandemic Influenza outbreak, SARS outbreak, biomedical emergency or other catastrophic event has been declared ended, or for such time until the USPTO determines that the "modified performance level" should be discontinued, whichever is later, shall constitute a breach of the Contract and shall entitle the USPTO to immediately pursue any and all remedies to redress the Contractor's breach of this Contract.

(h) The Contractor employees may be allowed to work remotely to:

Access essential network operating systems and protocols, local and wide area network connectivity;

Provide maintenance of current systems, applications and web-enabled application development;

Gain remote access to the Disaster Recovery (DR) site, Regional offices, COOP site, and/or any USPTO designated site;

Provide support services for the following recovery and reconstitution tasks as outlined in the COOP plan: (1) emergency response, (2) infrastructure, (3) server, (4) data backup, (5) desktop installation, (6) data center (7)storage (SAN/NAS);

Provide technical support for critical functions as identified in the

Disaster Recovery Documents and Plans;

Provide assistance with incident response handling procedures for analysis, containment, eradication, recovery of security incidents for

USPTO’s major information systems.

(i) Contractor personnel may be required to relocate to the DR site or the

COOP site in Boyers, PA during an emergency.

(j) As for remote work sites, contract personnel with authorization may be allowed to work from home on weekends, holidays, during government closings, at a regional site, or other site deemed appropriate and approved by the Contracting Officer. In addition, the contractor’s personnel may be required to work before and after hours to resolve technical problems for major information systems. For outbreaks (e.g., Pandemic, SARS), shift work may be required and shall be determined and at the approval of the

CO for contractor’s personnel. For all remote and before/after hour work, approvals shall be granted via an email or verbal authorization by the

Contracting Officer. A follow-up report of actions taken, duration, and work performed during the event, must be submitted to the CO, COTR and Task Order Manager within 3 business days of the conclusion of the event.

(k) Once the event has passed and normal operations conditions have been restored, the Contractor will participate in a “Lessons Learned” session with USPTO staff to discuss and document improvements to the operations and recovery processes and procedures.

3.b Technology Stack per Task

For informational purposes, Attachments 5a-5d as listed below are examples of tasks that are likely to be issued after contract award:

Attachment 5a

5b

5c

5d

ITSS-01 SSB Software Support

ITSS-02 Facilities Management

ITSS-03 HW/SW Product Maintenance Spreadsheet

ITSS-04 OS Operations

4. Knowledge Transfer

4.1. The Contractor will conduct knowledge transfer activities with OCIO staff and other USPTO Contractors during the course of performing normal daily activities.

4.2. As USPTO prepares to complete a task order, it is looking toward preserving the knowledge that the Contractor has amassed throughout the period of performance. As such, the Contractor shall perform knowledge transfer activities with USPTO staff, to ensure that accumulated wisdom is documented and shared with USPTO team members.

4.3. Throughout the duration of the contract, the Contractor shall ensure all issues, operational procedures, configuration changes, “workarounds”, and solutions are documented and checked into ITSM Remedy and Sharepoint, where applicable.

5. Phase-In Support

5.1. USPTO plans for approximately 10 to 30 days of contract transition, if necessary, during which the successful Offeror will provide the minimum staff to perform necessary transition at the task order level. To meet this requirement, the Contractor shall provide a final Transition Plan. The final Transition Plan shall demonstrate understanding of the transition tasks and the complexities of assuming responsibility for the task orders. The Transition Plan shall include a transition management plan, labor mix (categories and hours), schedules, and milestones, and shall identify any technical or management issues requiring resolution. The Contractor shall provide rationale for the composition of the transition team. The Transition Plan shall be developed to have minimal schedule/technical support impact. The labor mix information provided must be fully consistent with the price proposal.

8. Phase-Out Support

8.1 The Contractor shall provide phase-out support at the completion of a task order and the contract, to include unencumbered access to the operations and maintenance team. The phase-out activities shall include a briefing and all documentation provided by the Contractor to describe the status of all activities and deliverables required in the task order/contract. The deliverables to be included shall consist of deliverables in both complete and incomplete phases, documentation for any actions being performed for operations/maintenance or support to include all known software issues, status of software problem reports, known workarounds, all other documentation, and any other electronic data applicable to the task order at no increase in cost to the USPTO.

8.2 The Contractor shall provide no less than five (5) working days of phase-out support to the USPTO designee(s). Phase-out support shall start no later than five (5) days prior to the completion of the task order.

9. Reports/Deliverables for Task Orders

9.1 Each Task Order will identify specific reports/deliverables required, pertinent to the task.

1. Deliverables/Reports

Templates for the Monthly Status Report, Invoice Template, Contractor Actuals

Template, and High-level Plan Template can be found, as attachments, in Section J.

Item

Number

Product/Event

Delivery Date(s)

Delivered to

1. Kick-off meeting No later than (NLT) five

(5) business days after award

To occur at USPTO

Alexandria

2. Weekly Report

Per the Task Order

Manager direction

Task Order Manager

(TOM)/COTR

3. Monthly Status Report NTL the 10 th of the month

COTR/TOM

4. Knowledge Transfer

Report per Task Order

NLT 5 business days following a deployment or any new operations/maintenance activity

TOM/COTR

5. Knowledge Transfer

Summary Report

Included with Monthly

Status Report

COTR

6. Meeting Agendas, Minutes & Action

Items

NLT one (1) business day after meeting

Task Order Manager or

COTR

7. Quality Assurance

Surveillance Plan

(QASP)

Draft: As part of the technical proposal

Final: NLT five (5) business days after Kick-

COTR

Item

Number

Product/Event

Delivery Date(s)

Delivered to

Off Meeting

8. Transition Plan Draft: As part of the technical proposal

Final: NLT five (5) business days after Kick-

Off Meeting

Contracting

Officer/COTR

9. Invoice Template NLT the 10 th of the month; submitted with invoice

Office of Finance/COTR

10. Contractor Actuals Bi-monthly due NLT th and 25th

Vendor Management

Division specified electronic inbox and copy to the COTR

11. High-level Plan

Template

NLT five (5) business days after award of new task and/or funding contract modification

Vendor Management

Division specified electronic inbox

All deliverables shall be submitted electronically to the COTR and TOM in a format that is compatible with USPTO’s standard baseline -- Microsoft Office 2010 / Microsoft

Project 2010 (or new versions) and are subject to government review and acceptance. The

Transition Plan is the only deliverable that shall be delivered to the CO. All deliverables shall become property of the USPTO.

2. List of Acronyms and Terms

ACRONYM DEFINITION

ABSS Automated Biotechnology Sequence Search System

AIS Automated Information System

AIW Application Images on the Web

AWS Amazon Web Services

C3 CIO Command Center

CDS Classification Data System

CPC Cooperative Patent Classification

CPN Critical Problem Notification

CO Contracting Officer

COOP Continuity of Operations Plan

COR/COTR Contracting Officer’s Representative/

Contracting Officer’s Technical Representative

COTS Commercial-Off-The-Shelf

CR Change Record

CRLS CD-ROM Reference Library System

DBA Data Base Administrator

DCFMS Data Center Facilities Maintenance System

DSB Database Services Branch

DOC Department of Commerce

DLT Digital Linear Tape

EAMS Enterprise Asset Management System

EAP Enterprise Application Platform

EIT Electronic Information Technology

EOC Enterprise Operations Center

EPSD Enterprise Platform Services Division

ESB Enterprise Service Bus

ETBS Enterprise Tape Backup System

ERA Enterprise Remote Access

EWS Enterprise Web Server

FIDL Foreign Image Data Load System

FPNG Fee Processing Next Generation

FOB Facilities Operations Branch

ISD Infrastructure Services Division

IT Information Technology

ITFMS Information Technology Facility Management System

ITSM Information Technology Service Management

ITSS Information Technology Support Services

MDE Madison East Building

MDW Madison West Building

NAC Network Access Control

OAED Office Application and Engineering Division

ODC Other Direct Cost

OEM Oracle Enterprise Manager

OIEO Office of Infrastructure Engineering and Operations

OSP Operational Support Plans

OSOS OS Operations Section

OSAES OS Administration and Engineering Section

PASS Patent Application Services and Security

PE2E Patents End to End

PM Problem Management

PM Preventive Maintenance

PIW Patent Images on the Web

PR Problem Record

PSB Production Services Branch

PSIPS Publication Site for Issued and Published Sequences

QBE Query by Example

RCA Root Cause Analysis

RDBMS Relational Database Management System

RHEV RedHat Enterprise Virtualization

RSQ Randolph Square (Shirlington, VA)

SDL Systems Development Lead

SDM Systems Development Manager

SLA Service Level Agreement

SR Service Record

SOA Service Oriented Architecture

SOC Security Operations Center

SSB Software Services Branch

SOP Standard Operating Procedures

SOW Statement of Work

TMNG Trademarks Next Generation

TO Task Order

TOM Task Order Manager

USPTO United States Patent and Trademark Office

VDI Virtual Desktop Infrastructure

WALS Weekly Application Load System

WAPS Weekly Application PDF System

WILS Weekly Issue Load System

WIPS Weekly Issue PDF System

WULS Weekly Unpublished Load System

SECTION D - PACKAGING AND MARKING

D.1 PACKING AND MARKING

Packing, labeling and marking of some items to be delivered under this contract must comply with the Statement of Work and with instructions to be provided by the

Contracting Officer's Technical Representative (COTR) or identified specifically in individual task order.

D.2 EQUIPMENT REMOVAL

All Contractor-owned equipment, accessories, and devices located on Government property shall be dismantled and removed from Government premises by the Contractor, at the Contractor’s expense, within 10 calendar days after contract expiration, or as mutually agreed by the Government and the Contractor. Exceptions to this requirement shall be mutually agreed upon and written notice issued by the Contracting Officer.

Specific requirements will be addressed in individual task orders.

SECTION E - INSPECTION AND ACCEPTANCE

E.1 52.252-2 CLAUSE INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): http://www.arnet.gov/far/index.html

I. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1)

CLAUSES

NUMBER TITLE DATE

52.246-4 INSPECTION OF SERVICES – FIXED PRICE AUG 1996

52.246-6 INSPECTION – TIME-AND-MATERIAL AND MAY 2001

LABOR-HOUR

E.2 INSPECTION AND ACCEPTANCE

(a) The Contracting Officer or the duly authorized representative will perform inspection and acceptance of supplies and services to be provided under each task order issued under this contract.

(b) Inspection and acceptance will be performed at Task Order level:

US Patent and Trademark Office

600 Dulany Street, MDW RM (TBD)

Alexandria, VA 22314-5782

(c) Deliverables will be accepted or rejected by a COTR. The COTR will be appointed by the Contracting Officer and identified in the contract.

http://www.arnet.gov/far/index.html

SECTION F - DELIVERIES OR PERFORMANCE

F.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): www.arnet.gov

F.2 IDENTIFICATION OF CONTRACT DELIVERABLES

Unless otherwise specified, all documents prepared and submitted by the Contractor to the Government under this contract shall include the following information on the cover page of each document:

a. Name and business address of the Contractor;

b. Contract number and task order number;

c. Date of report; and

d. Name and office location of the COTR

F.3 DELIVERABLES FORMAT

(a) All deliverables shall be submitted electronically to the, COTR and TOM in a format that is compatible with USPTO’s standard baseline – Microsoft Office

2010/Microsoft Project 2010 (or newer versions) and are subject to government review and acceptance. All deliverables will become property of the USPTO.

(b) Deliverables are stated in each of the assigned task orders.

F.4 MONTHLY DELIVERABLE

(a) The Contractor shall submit a monthly status report, covering the first day of the month through the last day of the month. One (1) copy each of the status report is due, in electronic format, to the COTR and the CO by the 10 th day of the month. The format for the monthly status report shall include a contract summary sheet to include the contract number and title, a task by task status report, a summary of problems, and a summary of expenditures.

(b) Each task in progress shall be summarized to identify the Task Order Manager for both the USPTO and the Contractor, the task objective, progress, planned activities, information about deliverable status, and problems. The problem summary section shall describe any problems and proposed solutions, if applicable, and problem resolutions. For Time and Material (T&M) task orders, the expenditures section shall summarize tabular and/or graphically estimated costs and labor hours, overall and by task. Data shall include:

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(1) Labor hours and dollar amounts expended for each labor category from the effective date of the contract thru the last day of the current reporting month;

(2) Labor hours and dollar amount expended by category during the current reporting month;

(3) Estimates of labor hours (by category) to be expended during the next reporting month; and

(4) Identification of direct labor hours of prime Contractor and subcontractor(s), if applicable.

(c) In addition to the monthly status report, the COTR will have the Contractor generate other reports, as necessary.

F.5 TEMPLATES FOR REPORTING EXPENDITURE ACTUALS

(See Attachments 3a and 3b entitled “Contractor Actuals Reporting Templates)

F.6 HOURS OF OPERATION

(a) Specific hours of operation will be specified at the task order level. Unless otherwise stated, Contractor employees shall generally perform all work between the hours 6:00 AM and 6:00 PM EST, Monday through Friday (except Federal holidays).

However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under individual task orders.

The following days are observed as Federal Holidays:

New Year's Day Columbus Day

Martin Luther King, Jr.

Birthday

Veteran's Day

President's Day Thanksgiving Day

Memorial Day Christmas Day

Independence Day Inauguration Day

Labor Day

Any other day designated by Federal

Statute, Executive Order, or Presidential proclamation

(b) The offeror shall comply with the aforementioned Government holidays and any other day designated by Federal Statute, Executive Order, or Presidential proclamation. Therefore, it is possible that the Government offices may be closed to the

Contractor's staff on the day(s) these holidays are observed. In addition, work may not be required of the Contractor when Federal employees are released from work early due to inclement weather conditions or when Federal offices are closed due to inclement weather conditions. The COTR will notify the Contractor when early release of Federal employees has been authorized.

F.7 PERIOD OF PERFORMANCE

(a) The period of performance of this contract, excluding options, shall be from the effective date of the contract for one year. If an option is exercised, the period of performance shall be extended through the end of that option period.

Base Period Date of Contract Award through 12 months

Option Year 1 12 months (if exercised)

Option Year 2 12 months (if exercised)

Option Year 3 12 months (if exercised)

Option Year 4 12 months (if exercised)

(b) Any task order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor’s and the Government’s rights and obligations with respect to the order to the same extent as if the order were completed during the contract’s effective period. The base period is subject to four, one-year option period extensions. Delivery orders or task orders will not be issued prior to the availability of appropriated funds from which expenditures there under may be made.

(c) The principal period of performance for each task order will be specified in each task order.

F.8 PLACE OF PERFORMANCE

The effort required under the contract shall be performed at the USPTO Headquarters currently located in Alexandria, VA, the Contractor’s facilities, and/or associated facilities on the USPTO campus - which occupies five interconnected buildings;

Randolph Square in Arlington, VA; and occasional support at Boyers, PA; Detroit, MI;

Denver, CO; Dallas, TX; Silicon Valley, CA and/or any other facilities/sites designated by the USPTO. Each Task Order will specify the place of performance.

F.9 MEETINGS

(a) Meetings between the Contractor and USPTO will be held on an “as required basis” during the performance of this contract. The majority of the meetings will be held at the USPTO offices at 600 Dulany Street, Alexandria, VA; however, meetings may also be held at the Contractor’s facility when determined appropriate by the COTR.

(b) The Contractor shall be able to attend any meeting called by the USPTO, when given a thirty (30) minute advance notice of such a meeting.

(c) As required, the contractor shall prepare and submit written minutes of all meetings.

F.10 STAFFING

(a) All Contractor personnel shall be United States citizens.

(b) The Contractor shall staff qualified personnel to provide the full scope of expertise and capabilities required to perform this contract and associated task orders.

The Contractor shall specify the labor categories and staff hours by labor category that will be required.

(c) A list of suggested labor categories has been provided in Section J, Attachment 1 for evaluation purposes. Please note that the titles of these categories are examples only.

(d) The Contractor shall be fully staffed on the first day of task order performance, and prepared to maintain a fully trained staff throughout the life of the task order.

(e) This is a non-personal services contract to provide information technology support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the

Government. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor. The

Government may provide technical direction which will assist the Contractor in accomplishing the task’s SOW; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the contract.

F.11 IDENTIFICATION OF CONTRACTOR EMPLOYEES

All contract personnel attending meetings, answering USPTO telephones, and working in other situations, where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are USPTO Federal Government staff/officials. The Contractor shall ensure that all documents or reports produced by contractors are suitably marked as

Contractor products or that the Contractor participation is appropriately disclosed.

The positions listed below are deemed as key personnel at the contract level:

Program Manager

Quality Manager

Customer Service Manager

F.12 CONTRACTOR STANDARDS OF CONDUCT

(a) The Contractor will adhere to all USPTO policies and procedures in the performance of this contract and task orders.

(b) The Contractor will be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. The Contractor is also responsible for ensuring that its employees and those of its subcontractor(s) do not disturb papers on desks, open desk drawers or cabinets, use Government telephones – except as authorized, or otherwise jeopardize the security and the privacy of

USPTO employees, its customers and the contents and property of the federal building(s) in which the contract/task order(s) are performed.

(c) Each employee and supervisor of the Contractor is expected to adhere to standards of behavior that reflect credit on themselves, their employer and the Federal

Government.

(d) The Contractor will be responsible for taking such disciplinary action, including suspension without pay or removal from the worksite, with respect to its employees, as may be deemed necessary to enforce those standards. Where applicable, these requirements must be expressly incorporated into any subcontract(s) and must be applicable to all subcontractor employees who may perform support services under this contract.

(f) The Government retains the right to remove permanently, any employee of the

Contractor from performing duties assigned under this contract – should the employee’s performance and/or conduct so warrant. The Contracting Officer or COTR will request the Contractor to immediately remove any employee from the building or worksite, should it be determined by the Contracting Officer that the individual employee of the

Contractor is “unsuitable” for security reasons or for otherwise being found to be unfit for performing his assigned duty at USPTO facilities.

F.13 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

(a) The Contractor shall develop and maintain a QASP that documents the contractor quality assurance process and covers all aspects of quality management to include corrective actions. The plan shall include the contractor’s approach pertaining to contract deliverables; approach to delivering conforming services with minimal government oversight; approach to personnel and sub-contractor evaluations; approach to measuring customer satisfaction; approach to risk management to include risk mitigation;

approach to cost control; approach to schedule adherence; approach to incentives for personnel. Metrics in the QASP should include project management metrics such as:

schedule, budget & expenditure reporting. Poor performance may affect award of any future Task Orders and continuance of contract.

F.14 PERFORMANCE STANDARDS

(a) All deliverables shall be measured against quality performance standards defined by USPTO and in accordance with an approved QASP, and as activities are determined at the Task Order level.

(b) The USPTO uses the same System Development Life Cycle (SDLC) process to develop and deliver its technology solutions including application software systems and infrastructure elements. The current SDLC 4.0 became effective April 2011 to support both Agile and waterfall methodologies.

F.15 CHANGE MANAGEMENT

(a) All USPTO Support Contractors shall follow the USPTO Change

Management, Release Management, and Problem Management processes. They are integral parts of effective IT Service Management and are part of the ITIL best practices framework.

(b) ITIL disciplines used at USPTO include processes for Service Desk, Incident Management, Problem Management, Configuration Management, Change

Management, Release Management, Capacity Management, Availability Management, Continuity Management, Financial Management, Service Level Management, Security

Management, Service Level Agreements, and Operational Level Agreements. The

Remedy software product has been deployed at USPTO and shall be used by contractors for: Incident Management, Problem Management and Change Management Processes.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CONTRACT ADMINISTRATION

(a) Notwithstanding the Contractor's responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor. The following individuals will be the Government point of contact during the performance of the contract.

(1) Contracting Officer's Technical Representative (COTR)

(i) The COTR will be designated on authority of the CO to monitor all technical aspects and assist in administering the contract. The types of actions within the purview of the COTR's authority are to assure that the Contractor performs the technical requirements of the contract; to perform or cause to be performed inspection necessary in connection with Contract concerning the aspects of the contract within his/her purview;

to issue written interpretations of technical requirements of the Government drawings, designs, and specifications; to monitor the Contractor's performance under the contract and notify the Contractor and CO of any deficiencies observed; and to coordinate

Government-Furnished Property availability and provide for site entry of Contractor personnel, if required. A letter of designation will be issued to the COTR with a copy supplied to the Contractor, stating the responsibilities and limitations of the COTR. This letter will clarify to all parties to this contract the responsibilities of the COTR

(ii) The COTR will be determined at time of contract award. The COTR may be changed at any time by the Government without prior notice to the Contractor but notification of the change, including the name and address of the successor COTR, will be promptly provided to the Contractor by the CO in writing.

NAME: TBD

ADDRESS:

PHONE:

(iii) The responsibilities and limitations of the COTR are as follows:

(a) The COTR is responsible for the technical aspects of the project and technical liaison with the Contractor. The COTR is also responsible for the final inspection and acceptance of all reports and such other responsibilities as may be specified in the contract.

(b) The COTR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the scope of work, contract price, or other mutually agreed upon terms or provisions of the contract. Any

Contractor request for changes shall be referred to the Contracting Officer (CO) directly or through the COTR. No such changes shall be made without the expressed prior authorization of the CO. The COTR may designate assistant COTR(s) to act for him/her by naming such an assistant in writing and transmitting a copy of such designation through the CO to the Contractor.

2. Task Manager(s)

All Task Order Manager(s) will be designated on authority of the CO to monitor all day-to-day technical aspects of the task orders The Task Order Manager(s) will be identified and designated in each task order.

3. Contracting Officer (CO)

All contract administration will be effected by the CO. Communications pertaining to contract administration matters will be addressed to the CO. No changes in or deviation from the scope of work shall be effected without a Supplemental Agreement executed by the CO authorizing such changes.

G.2 CONTRACT ADMINISTRATIVE OFFICE

a. This contract will be administered by:

NAME: Office of Procurement

ADDRESS: U.S. Patent and Trademark Office

600 Dulany Street, MDE, 7…