Option_Year_1_Pricing_Attachment_1.pdf

ATTACHMENT 1

INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS)

SECTIONB

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION NO.

DOC52PAPT1300018

Attachment "1"

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

SCHEDULE OF PRICES - OPTION YEAR 1

FULLY BURDENED HOURLY LABOR RATES

ITEM

NO.

Labor Category LABOR CATEGORY DESCRIPTION

ON-SITE

(Furniture)

ON-SITE

(WIO

Furniture)

OFF-SITE

*ESTIMATED MAN

HOURS

200lA The contractor shall furnish the Government with Facilities Management services. 150,000

Customer Services Manager

Responsible for customer service management across the different tasks of the IT Facilities Management contract. Strong understanding of and experience in the management of Service Level Agreements and tracking of performance metrics.

Data Manager Data Maintenance management for the USPTO Data Maintenance group. $ $ $ $

Field Engineer

Hardware/software technical support experience consisting of installation, setup/configuration, trouble shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. $ $ $ $

NAS/Storage Engineer

Provides support for implementation, troubleshooting and maintenance of Storage systems, either SAN, NAS, or both. Manages storage system infrastructures, including both Hardware and Software. Provides support including: day-to-day operations, monitoring and problem resolution.

Provides first level problem identification, diagnosis and resolution of problems. Must possess experience in EMC and NetApp NAS/SAN Storage.

Principal Database Administrator

Monitors and maintains database systems. Plans, performs and monitors database backups. Assists users with database problems. Installs and upgrades database software. Standardizes the implementation of databases and improves management of USPTO production and test environments. Supports users by resolving problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Performs in a supervisory role as necessary.

Principal Network Administrator

Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems.

Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed.

Principal System Programmer

Advanced experience in the installation, configuration and maintenance of operating systems, programming languages and server hardware. Performs in a supervisory role as needed.

Program Manager

Oversight and program management duties for the IT Facilities Management contract. Responsible for the management and coordination of all contract operations. Primary interface with USPTO management. $ $ $ $

Project Manager

Oversight and project management duties for the IT Facilities Management contract. Responsible for the management of task order operations. Primary task order interface between the USPTO and Contractor.

Project Support

Provides specialized project support expertise in the areas defined in the government task orders.

Interfaces with task order team members and communicates project status to Contractor and USPTO teams.

Quality Manager

Overall responsibility for quality management, metrics development, and reporting for the IT Facilities Management contract. In addition, responsible for the overall management of all infrastructure requirements. $ $ $ $

Senior Computer Operator

Console operations in the specified areas. Peripheral operations ofDASD, tape/cartridge drives and ATLs, optical storage devices, and printers. Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management;

console operations, automated tools implementation and operation; telecommunications.

Senior Field Engineer

Advanced hardware/software technical support experience consisting of installation, setup/configuration, trouble-shooting, diagnostics, maintenance and repair of PCs, printers and peripherals. Must be experienced with trouble shooting and supporting operating systems and be familiar with a PTO similar hardware/software environment. $ $ $ $

Senior Network Administrator

Experience in the installation, configuration, maintenance, and administration of file servers, with multiple network operating systems. $ $ $ I$

Staff Computer Operator

Console operations in the specified areas. Peripheral operations of. DASD, tape/cartridge drives and ATLs, optical storage devices, and printers.

Tape/cartridge management, job scheduling and tracking, production control, output distribution. Shift management; console operations, automated tools implementation and operation; telecommunications.

Performs in a management role as needed.

Staff Consultant

Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience

Staff Consultant + On-Call

Provides specialized expertise in the areas defined in the government task orders. Possesses a wealth of knowledge in a given area, a seasoned professional with current skills and experience. Available to provide on-call support for USPTO operations.

Staff Database Administrator

Provides advanced support in monitoring and maintaining databases. Performs database maintenance. Installs and upgrades database software.

Plans, standardizes, performs and monitors database backups. Standardizes the implementation of databases and improve management of USPTO production and test environments. Supports users by resolving difficult, complex problems with applications. Plans and completes complex database administration tasks, such as automating monitoring and performance tasks, password changes, security scans, etc. Assists in planning and organization both technically and administratively. Performs in a management and team lead capacity as needed.

Staff Network Administrator

Advanced experience in the installation, configuration, maintenance, and administration of file server with multiple network operating systems.

Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed. $ $ $ $

Staff System Programmer

Advanced experience in the installation, configuration & maintenance of operating systems, programming languages,& server hardware. Experience in analysis and recommendations for IT requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

Subject Matter Expert

Expertise in a specified field with multiple years of proven experience, education and certifications. $ $ $ $

Subject Matter Expert + On-Call

Advanced expertise in a specified field with multiple years of proven experience, education and certifications. Available to provide on-call support for USPTO operations. $ $ $ $

UNIX

Administrator I

Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems.

UNIX

Administrator II

Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation of UNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems.

Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning.

UNIX

Administrator III

Manages the daily activities of administration of UNIX servers. Provides assistance to users in accessing systems. Perform installation ofUNIX servers. Provide support for implementation, troubleshooting and updates of applications on UNIX systems. Manages UNIX system infrastructure and any processes related to these systems. Provide support to UNIX systems including: day-to-day operations, monitoring and problem resolution for all of the server problems. Provide second level problem identification, diagnosis and resolution of problems.

Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated operating systems.

Assists in planning and organization both technically and administratively.

UNIX

Administrator IV

Provide support for implementation, troubleshooting and updates of applications on UNIX systems.

Provide second level problem identification, diagnosis and resolution of problems. Provide support for the escalation system and hardware problems and remain involved in the resolution process. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provide support for the escalation and communication of status to agency management and internal customers.

Must possess experience in one or mores systems and architectures and associated operating systems.

Performs in a supervisory capacity as needed. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

i

Technical Writer Provide technical writing support including developing and maintaining processes, procedures, and any other technical documentation. $ $ $ $

Subject Matter Expert (Senior)

Advanced expertise in a specified field with multiple years of proven experience, education and certifications. $ $ $ $

SME Storage Advanced expertise in Storage operations with multiple years of proven experience, education and certifications. $ $ $ $

SME Oracle Advanced expertise with Oracle with multiple years of proven experience, education and certifications.

SME Microsoft Exchange

Advanced expertise with Microsoft Exchange with multiple years of proven experience, education and certifications. $ $ $ $

SME Voice and Video Communications

SME Networks

SMECloud Computing

Advanced expertise in Voice and Video Communications with multiple years of proven experience, education and certifications.

Advanced expertise with Networks with multiple years of proven experience, education and certifications.

Advanced expertise in Cloud Computing with multiple years of proven experience, education and certifications.

2002B Necessary ODC'S, MateriaUEquipmenti Maintenance (These supplies will be listed on individual Task Orders and procured on a cost reimbursement basis)** $ $ $ $

* Total estimated Man-Hours for Option Year 1

** See Attachment 2 for Sample Equipment that will require Maintenance.

Option Year 1 - Date of Contract Award through 12 months (If Option is Exercised)

Item Description Total Fixed Price 2003C Hardware and Software Maintenance