Draft_A.01.02_PWS.docx
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Department of the Army Medical Command
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PERFORMANCE WORK STATEMENT (PWS)
FOR NON-PERSONAL SERVICES
OFFICE OF THE SURGEON GENERAL (OTSG)/U.S. ARMY MEDICAL COMMAND (MEDCOM)
TEAM & ORGANIZATIONAL DEVELOPMENT DIRECTORATE (TODD)
COMPREHENSIVE SELF-AWARENESS TRAINING, EXECUTIVE COACHING AND SUPPLIES (SATECS) FOR U.S. ARMY MEDICAL DEPARTMENT (AMEDD)
1. GENERAL. This is a non-personal service contract to provide enterprise-wide comprehensive training services, supplies, and related items for the self-awareness development of AMEDD personnel. This contract supports attainment of the AMEDD/OTSG organizational change goals. The government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the contractor who, in turn, is responsible to the government.
1.1. Background. The TODD was established by the Army Surgeon General (TSG) to complete a comprehensive plan to transform the organizational culture within MEDCOM. Achievement of planned systemic change requires the ability to scale Organizational Development (OD) professionals, services, supplies, and their activities in support of TSG-directed goals.
1.1.1. TSG change goals include enhancing leadership capabilities, command personnel interaction, and individual personnel performance through behavioral modification and increased self-awareness. Successful interpersonal work place relationships are crucial to the creation and sustainment of a working environment supportive of teamwork and exceptional performance. TSG has directed that AMEDD military and civilian personnel will be offered training in methodologies, practices, and techniques that increase and sustain self-awareness and improve work environments.
1.1.2. Organizational change and increased self-awareness across the AMEDD enterprise requires AMEDD military and civilian personnel at all levels to learn and incorporate individual and group implementation strategies and tools into their work practices, beyond only behavior changes. Incorporating these strategies and tools will develop self-aware personnel to more effectively establish and operate workplace practices. Development of self-aware leaders and engaged work teams is required to create healthy organizations aligned to strategic goal achievement and solving the most difficult and persistent organizational problems.
1.1.3. Self-Awareness. In accordance with (IAW) Army Doctrine Reference Publication 6-22, self-awareness concepts may provide experiential opportunities for learners to: 1) explore, either individually or within their work team, their impact on the team and ways in which changes or awareness of deeply held values, beliefs or tendencies can improve individual effectiveness, employee engagement, collaboration, communication, and execution of group or organizational goals, and 2) identify specific ways in which the theory can be applied to daily activities.
1.2. Scope of Work. The contractor shall provide an enterprise-wide solution for self-awareness training, executive coaching and supplies, to include an applied self-awareness model focusing on beyond-behavior changes that influence interpersonal relationships, collaboration, and productivity. The major elements of this solution include 1) train-the-trainer certification, trainer sustainability, and commercial off-the-shelf (COTS) customization to include AMEDD-centric terminology; 2) AMEDD Senior Executive training for self-awareness courses, following on telephonic coaching, and application consultation workshops; and 3) Supplies.
1.3. Safety Requirements. The contractor shall comply with all applicable safety procedures and practices associated with any government facilities where contract services are provided.
1.4. Security Requirements. The contractor shall safeguard, and not release without written consent of the contracting officer (KO), any service member or government employee information.
1.4.1. Neither the contractor nor any of its CSPs shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.
1.4.2. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the KO.
1.4.3. The contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel will be provided to the contractor by the government, in writing, within three days after contract award, and will be updated as necessary throughout the contract period.
1.4.3.1. The contractor will encounter and provide services to various government personnel via performance of the service defined in this PWS. Terms such as “train,” “coach,” “consultation,” “facilitate,” “consult,” “evaluate,” “enhance the value of training,” “manage,” “assist,” and “administer,” as used in this contract, shall not be taken to mean that contractor personnel can perform inherently governmental functions. Decision making and the supervision/direction of government employees (military or civilian) are examples of inherently governmental functions. CSPs shall not make inherently governmental decisions. CSPs shall not supervise government employees.
1.4.3.2. Unless otherwise specified, all unclassified financial, statistical, personnel and/or technical data which becomes available to the contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of work under this contract, nor be released by the contractor without prior written consent of the KO.
1.4.4. The contractor shall ensure that its CSPs entering government-controlled installations or facilities have in advance obtained access badges, passes or related equivalent documentation in accordance with facility regulations, so as not to delay the accomplishment of contracted services.
1.4.5. Force Protection Condition (FPCON) impact on work levels. During FPCONs Charlie and Delta all services at Army-controlled installations or facilities are discontinued; therefore these contract services will be suspended accordingly. The COR will notify the contractor when services will resume when the FPCON level is reduced to level Bravo or lower. This contract and its CSPs are not considered mission essential.
1.5. Physical Security. The contractor shall safeguard all government equipment, information, and property available for contractor use.
1.6. Quality Control (QC). The contractor shall be responsible for quality control. The contractor shall maintain a complete Quality Control Plan (QCP) that shall ensure the requirements of the contract are provided as specified in this PWS. The contractor shall provide the initial QCP to the KO and COR not later than (NLT) 30 days after contract award. The contractor shall provide any updated QCP to the KO and COR NLT 7 days after changes are made.
1.7. Quality Assurance (QA). The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP is the government’s internal plan for performing QA, and as such does not become part of the resultant contract. The government will provide the QASP to the contractor NLT 7 days after completion.
1.8. Place of Performance. The primary place of performance varies. The primary places of performance for face-to-face training events or executive coaching sessions are locations and facilities to be designated by the government.
1.9. Travel.
1.9.1. The contractor may be required to travel during the performance of this contract to attend meetings, conduct training and other functions to provide services to government or non-government locations in support of this PWS. Specifically travel may be necessary to provide train-the-trainer training, senior executive training, application consultation with senior executives, and ongoing support to trainers. The government will provide designated locations and facilities to the contractor NLT 21 days prior to the event.
1.9.2. Although the Joint Travel Regulation (JTR) is not applicable to contractors, it may be used to determine the reasonableness and allowability of reimbursable costs under this contract. All reimbursable costs shall be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum rates in effect at the time of travel as set forth in the JTR. There may be circumstances when the JTR authorizes a discretionary travel and transportation expense, but the contract remains silent. In such circumstances, the expense is not allowable under this contract and will not be reimbursed.
1.10. Hours of Operation. The contractor shall provide services between the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday (with specific times to be coordinated between the contractor and government), in the time zone where services or training are being conducted or received. This is expected to be primarily Eastern or Central Standard/Daylight time USA, but could be other time zones around the world as needed by the government. The contractor is not required to provide service on federal holidays or when the government is unexpectedly closed due to emergencies, administrative actions, or similar government-directed closings.
1.10.1. If an unexpected closing interrupts scheduled services, it is generally desired that the scheduled service still be delivered. The COR and contractor shall coordinate an alternate and equivalent opportunity and method to complete delivery of the desired services. Completing delivery of desired services could depend on factors such as, but not limited to, the circumstances of the closure, the remaining services still to be delivered, and the availability of contractor personnel, AMEDD personnel and/or facilities, etc.
1.10.2. The contractor shall not invoice for courses scheduled and then cancelled by the government at least 21 calendar days preceding the scheduled start date of a training session.
1.11. Personnel.
1.11.1. CSPs. The contractor shall provide a contractor representative who shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The name of this person shall be designated, in writing, and submitted to the KO prior to contract performance start date. The contractor representative shall be available between the hours of 8:00 a.m. and 5:00 p.m., Central Standard/Daylight Time, or as scheduled by mutual agreement to support specific meetings or coordination in other time zones, Monday through Friday except federal holidays or when the government facility is closed.
1.11.2. Personal Appearance. The CSPs shall present a neat and clean appearance.
1.12. Contractors in Government Work Place. CSPs shall identify themselves as contractor employees while performing their tasks in government work areas. The CSPs shall wear a contractor furnished, visible identifying badge (name tag) in a prominent location, on the front of the outer clothing above the waist, while performing services under this contract. The name tag shall have the name of the contractor as well as the full name and professional title of the individual CSP. CSPs shall ensure that their presence or participation does not construe the appearance or impression as a government employee.
1.12.1. CSPs providing training, attending meetings, and/or working in other situations, or providing services where their contractor status is not obvious to third parties (such as phone, internet, or other distance methods) are required to identify themselves as such to avoid creating an impression in the minds of members of the public, government employees, or members of Congress that they are government officials or employees.
1.13. Sexual Harassment/Assault Response and Prevention (SHARP) Program. The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Harassment/Assault Response and Prevention (SHARP) Program, 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.
1.13.1. The contractor shall require all CSPs with knowledge of an incident of sexual assault occurring on a government facility, to include a government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or government personnel, or other individuals, when the incidents occur on a government facility or a government leased facility.
1.13.2. The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a government facility, to include a government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or government personnel, or other individuals, when the incidents occur on a government facility or a government leased facility.
1.14. Antiterrorism (AT) and Operational Security (OPSEC) Requirements.
1.14.1. AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.
1.14.2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, Headquarters, Department of the Army and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.
1.14.3. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index and Terrorist Screening Database (Army Directive 2014‐05/AR 190‐13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.
1.14.4. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit antiterrorism officer being the local point of contact.
1.14.5. For Contract Orders Requiring Performance or Delivery in a Foreign Country: DFARS Clause 252.225‐7043, “Antiterrorism/Force Protection for Defense Contractors Outside the United States.” This clause shall be used in orders that require performance or delivery in a foreign country. This clause applies to both contingencies and non‐contingency support. The key AT requirement is for non‐local national contractor personnel to comply with theater clearance requirements and allow the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.
1.15. Exclusion from Participation in Federal Health Care Programs (October 2015)
1.15.1. The contractor shall not employ or contract with any individual or entity (hereinafter collectively referred to as “person”) to provide items or services that will be included in invoices submitted to the government under this contract if such person is listed on the Department of Health and Human Services (HHS) Office of the Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) or the TRICARE Sanctioned Provider List. The government is legally prohibited from paying for provision of items or services by such persons. The prohibition extends to services beyond direct patient care, such as services of persons in executive or leadership roles and administrative and management services, whether or not such services are billed separately. The LEIE may be found at http://oig.hhs.gov/fraud/exclusions.asp, and the TRICARE Sanctioned Provider list at http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of-Healthcare/Program-Integrity/Sanctioned-Providers. The LEIE and TRICARE Sanctioned Provider List are hereinafter collectively referred to as “the Lists.”
1.15.2. Prior to start of contract performance, the contractor shall (a) query the Lists to determine whether the name of any person the contractor employs or contracts with to provide services or items for which payment may be made under this contract appears on the Lists, and (b) certify to the KO that the contractor has queried the Lists and no such names appear on either of the Lists.
1.15.3. During performance of the contract, and prior to persons other than those whose names were queried in accordance with paragraph 2, above, (hereinafter “new persons”) providing services or items under the contract, the contractor shall (a) query the Lists as in paragraph 2, and (b) certify to the KO that the names of such new persons do not appear on either of the Lists.
1.15.4. The contractor is advised that during performance of the contract, Military Treatment Facility (MTF) personnel will perform a recurrent recheck of the names of contractor personnel working in the MTF against the Lists, as specified in OTSG/MEDCOM Policy Memo 15-037. The government will notify the contractor in the event any contractor personnel working in the MTF appear on either of the Lists.
1.15.5. Should any person providing items or services under the contract appear on either of the Lists at any time during contract performance, the contractor shall (a) in cases where the contractor identified the person, notify the KO, and (b) promptly remove that person from the contract.
1.15.6. Violation of any aspect of the above paragraphs shall be considered a material breach of the contract and may result in termination of the contract.
1.15.7. The contractor is further advised that, in accordance with Civil Monetary Penalties Law [CMPL] (codified at 42 USC § 1320a-7a):
1.15.7.1. There are steep civil monetary penalties associated with billing the government for providing items or services by a person on either of the Lists, and with failing to return to the government any overpayments received for provision of such items or services.
1.15.7.2. Billing under the contract for provision of items or services by a person on either List may also result in exclusion of the person that employs or contracts with such person.
1.15.8. HHS OIG has issued a Special Advisory Bulletin on the Effect of Exclusion from Participation in Federal Health Care Programs with additional information on the CMPL. The Special Advisory Bulletin may be found at http://oig.hhs.gov/exclusions/files/sab-05092013.pdf.
2. DEFINITIONS AND ACRONYMS.
2.1. Definitions.
2.1.1. Certified Trainer Sustainment. – provides certified trainers with 1) monthly group trainer support sessions, 2) technical and content product support, and 3) knowledge management.
2.1.2. Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The KO is the only individual who can legally bind the government.
2.1.3. Contracting Officer's Representative (COR). An individual designated and authorized in writing by the KO to perform specific technical or administrative functions. Only an employee of the US government may be appointed as a COR. A COR does NOT have authority to change any terms or conditions of the contract or task order(s).
2.1.4. Contractor. The term as used in this contract refers to the prime.
2.1.5. Facilitators - bring about outcomes (as learning, productivity, or communication) by providing indirect or unobtrusive assistance or guidance.
2.1.6. Physical Security. Actions that prevent the loss or damage of government property.
2.1.7. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.
2.1.8. Quality Control. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.9. Self-Awareness. The ability to identify thoughts, emotions and behaviors and identify patterns in thinking and behavior in particular counterproductive patterns. (Master Resiliency Training Version 3.1).
2.1.10. Senior Executive Coaching - assists senior executives (general officers, Senior Executive Service-level individuals and other select executives) to achieve an identified set of goals, improve his or her professional performance, and improve the effectiveness of the client’s organization, all within a coaching relationship.
2.1.11. Subcontractor. One that enters into a subcontract and assumes some of the obligations of the primary contractor.
2.2. Acronyms.
| ALMS |
| Army Learning Management System |
| AMEDD |
| Army Medical Department |
| AOR |
| Area of Responsibility |
| AR |
| Army Regulation |
| AT |
| Antiterrorism |
| CMPL |
| Civil Monetary Penalties Law |
| CONUS |
| Continental United States |
| COR |
| Contracting Officer’s Representative |
| COTS |
| commercial off-the-shelf |
| CSP |
| Contract Service Provider |
| DoD |
| Department of Defense |
| FAQS |
| Frequently Asked Questions |
| FOUO |
| For Official Use Only |
| FPCON |
| Force Protection Condition |
| FY |
| Fiscal Year |
| HHS |
| Health and Human Services |
| IAW |
| in accordance with |
| JTR |
| Joint Travel Regulation |
| KO |
| Contracting Officer |
| LEIE |
| List of Excluded Individuals and Entities |
| MEDCOM |
| US Army Medical Command |
| MTF |
| Military Treatment Facility |
| N/A |
| Not Applicable |
| NET |
| not earlier than |
| NLT |
| not later than |
| OCONUS |
| Outside the Continental United States |
| OD |
| Organizational Development |
| OIG |
| Office of the Inspector General |
| OPSEC |
| Operational Security |
| OTSG |
| Office of The Surgeon General, US Army |
| POP |
| period of performance |
| PWS |
| Performance Work Statement |
| QA |
| Quality Assurance |
| QASP |
| Quality Assurance Surveillance Plan |
| QC |
| Quality Control |
| QCP |
| Quality Control Plan |
| SATECS |
| Self-Awareness Training, Executive Coaching and Supplies |
| SHARP |
| Sexual Harassment/Assault Response and Prevention |
| TODD |
| Team & Organizational Development Directorate |
| TSG |
| The [Army] Surgeon General |
| US |
| United States |
| VTC |
| Video Teleconference |
3. GOVERNMENT FURNISHED ITEMS AND SERVICES.
3.1. Materials.
3.1.1. The government will provide, NLT seven days after contract award, select Army Medicine regulations, policies, and other information necessary to incorporate Army Medicine specific terminology and examples. This information will support the customization of the COTS self-awareness model and supplies.
3.1.2. The government will provide a course evaluation survey to be completed by each participant after the completion of all training sessions (see Exhibit B).
3.2. Facilities. The government will provide required facilities for meetings, conferences, workshops, and training to be conducted by the contractor at location/s designated by the government. At the location/s, the government will provide access to available office equipment such as local telephone access, projectors, seating, tables, microphone and other items necessary to accomplish the functions of the event. The government will not provide computers or access to the government computer network.
3.3. Utilities. At government location/s where contract services are conducted by the contractor, the government will provide all standard facility utilities such as electricity, water, etc., for the contractor’s use in the performance of this PWS. The contractor shall ensure prudent utilities conservation practices, such as turning off lights when not in use, etc.
3.4. Government unique training.
3.4.1. The government may elect to provide unique government training to contract CSPs who are performing services under this contract. If the government elects to provide such training, the government will provide such training at no additional expense to the contractor or to the CSP. When directed by the KO, CSPs shall complete all such training in a paid status as part of the normal services required and billed under the contract.
3.4.2. The contractor shall ensure all CSPs receive SHARP training NLT 60 calendar days after contractor personnel begin performance under this contract. Training can be obtained either online or in person. Contractor personnel can attend SHARP training provided by MEDCOM on an every other month basis by contacting (210) 221-8361 for class date/time and availability. If contract individuals have an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp.
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES. The contractor shall furnish all materials, supplies, equipment, facilities, and services required to perform work under this contract, except as designated in paragraph 3 of this PWS.
5. DESCRIPTION OF WORK.
5.1. Train-the-trainer certification and trainer support. The contractor shall conduct up to eight (8) train-the-trainer certification courses, annually, at dates and locations coordinated by the COR. In addition, the contractor shall provide ongoing trainer support through 1) monthly group trainer support sessions, 2) technical and product content support, and 3) knowledge management.
5.1.1. Train the trainer certification.
5.1.1.1. The contractor shall conduct train-the-trainer courses utilizing its COTS version of training (uncustomized) as needed to certify trainers until such time as the customized COTS is available for use. Upon successful completion of the train-the-trainer course, the vendor will recognize and designate those attendees as certified to present vendor self-awareness program courses to AMEDD audiences using materials provided IAW this contract.
5.1.1.2. The contractor shall generally conduct train-the-trainer courses at US military installations or government locations in the continental United States (CONUS); however they may be conducted at US military installations or government locations outside the continental United States (OCONUS). The minimum class size is 10 participants. The maximum class size is 25 participants. The government will provide the number of planned attendees at least 15 calendar days prior to the scheduled start date of a training session. The government will inform the contractor, as they become known, about any changes to the expected number of attendees.
5.1.1.3. The contractor shall maintain a current list of certified trainers. The contractor shall provide an updated list of certified trainers to the COR within seven calendar days of completion of each train-the trainer course, or upon request of the COR.
5.1.1.4. At the completion of each train-the trainer course, the contractor shall provide each participant a government-furnished course evaluation survey, and provide the collected responses to the COR NLT seven days after the completion of the training session.
5.1.2. Trainer Support. The contractor shall provide trainer support to include 1) monthly group trainer support sessions to all certified trainers, 2) technical and content product support and 3) knowledge management. Trainer support shall begin within 30 calendar days of government personnel receiving their certification and shall continue for the duration of the contract. The contractor shall provide a trainer support monthly report to the COR NLT the fifth calendar day of each month. This report shall include 1) the list of AMEDD personnel who participated in the monthly group trainer support session, and 2) minutes of the session.
5.1.2.1. Monthly Group Trainer Support Sessions. The contractor shall conduct monthly support sessions for certified trainers as coordinated by the COR. These sessions may be in the form of teleconference and/or video teleconference. These sessions shall facilitate skill improvement, knowledge transfer, and questions-and-answer responses. If a certified trainer is unable to attend the monthly support session, the contractor shall provide an alternate method of transmitting the information. Access to the alternate method shall be provided to the COR NLT seven days following the support session.
5.1.2.2. Technical and Content Product Support. It is expected that the majority of questions will be covered in the monthly sessions described in paragraph 5.1.2.1. However, the contractor shall be available during normal operating hours (see paragraph 1.11) for supplementary technical and content product support. Support may include customer questions specific to the delivery of the training material or questions regarding the application of the contractor’s self-awareness model to a specific situation.
5.1.2.3. Knowledge Management. The contractor shall provide, to certified trainers, access to online forums, Frequently Asked Questions (FAQs), teleconferences, best practice working groups, video presentations, and other techniques. Access shall be sufficient to allow participation and collaboration by certified trainers.
5.1.3. COTS Customization. The contractor shall customize and update its COTS self-awareness model to incorporate terminology and examples that capture the culture and working environment of AMEDD. The customized COTS shall support self-awareness training sessions.
5.1.3.1. Initial Customization. The contractor shall submit a detailed and comprehensive COTS customization plan to the COR for review NLT 15 days following contract award. This plan shall receive final review by the COR prior to beginning any customization work. The contractor shall complete its COTS customization NLT 45 days following COR final review.
5.1.3.2. Updates. The contractor shall update its customized COTS model in accordance with commercial practice, to keep it current and relevant, and to keep the content and philosophies in line with other items commercially available from the contractor. Customized COTS updates shall also include new AMEDD-specific doctrine, terminology and examples as provided by the COR. The contractor shall notify the COR of such updates NLT 45 days in advance.
5.1.3.3. Any material customized for the execution of this contract shall be for the sole use of AMEDD. Release of these materials will need written consent from the KO.
5.2. Senior Executive Training and Coaching. The contractor shall provide senior executive self-awareness training, telephonic executive coaching and on-site application consultation. The contractor shall prepare a customized training approach for senior executive training and submit it to the COR for review NLT seven calendar days prior to beginning training activities.
5.2.1. Self-awareness training. The contractor shall provide up to two senior executive self-awareness training sessions per contract year on date requested by the COR, but not earlier than (NET) 30 calendar days after being informed by the COR. The contractor shall provide the senior executive self-awareness training at a government facility designated by the government. At the completion of each senior executive training session, the contractor shall provide each participant a government-furnished course evaluation survey and provide those collected responses to the COR NLT seven days after the completion of the training session.
5.2.2. Telephonic Executive Coaching. The contractor shall provide individual telephonic executive coaching, for up to six total hours for each senior executive that completes the senior executive self-awareness training. The contractor shall provide additional resources including worksheets, publications, articles, and written exercises to support coaching activities. The contractor shall provide a monthly report to the COR, listing coaching participants, NLT the fifth day of each month, or as requested by the COR.
5.2.3. On-site Application Consultation. The contractor shall provide up to eight on-site application consultation work group sessions each contract year with select senior executives for the application of the self-awareness strategies to AMEDD business actions. The COR will schedule the on-site consultation work group sessions with the contractor as needed for participants who have completed the senior executive self-awareness training. Application consultation work group sessions shall be up to 8 hours per session at a government designated facility. The contractor shall provide work group application sessions on date/s requested by the COR, but NET 30 calendar days after being informed by the COR.
5.2.4. Non-Disclosure Agreements. The government will provide non-disclosure agreements to CSPs conducting or participating in senior executive training, coaching or consultation. CSPs shall sign the agreement prior to providing services.
5.3. Supplies.
5.3.1. Training Material. The contractor shall provide COTS training materials and supporting media products until such time as the customized COTS training material is made available. The contractor shall ship all training materials to the training site/organization as designated by the COR. Shipping costs will be reimbursed by the government. Media products shall be items such as, but not limited to, voice, audio, video, literature, website, virtual, mobile content, and other print or digital content IAW this contract.
5.3.1.1. Aides. The contractor shall provide COTS-available job aides, memory aides, internal marketing items, multi-media products, and similar items. The contractor shall ship all items to the training site/organization as designated by the COR. Shipping costs will be reimbursed by the government.
5.3.2. Updates. The contractor shall provide only the most current updated or refined version of any materials/items/products that are provided IAW this contract. Any updates that are done IAW this contract (e.g. train the trainer material) will need to be sent to the COR as soon as possible.
5.3.3. Means of Delivery. The contractor shall accept delivery requests only from designated COR-approved AMEDD POCs via email or other methods. The contractor shall ship any material that cannot be delivered by digital means. The contractor shall ship materials to the training site/organization as designated by the COR for any train the trainer courses and/or other self-awareness material that is needed to accomplish the training.
5.4. Deliverables Table.
| PWS Reference |
| Deliverable |
| Initial Delivery |
| Subsequent Delivery |
| Method of Delivery |
| Paragraph 1.6 |
| Contractor QCP |
| NLT 30 days after contract award |
| NLT 7 days after changes are made |
| As requested by the government |
| 1.13.1 |
| Sexual assault reporting |
| Within 24 hours of knowledge of incident |
| N/A |
| Emailed to COR |
| 1.13.2 |
| Sexual harassment reporting |
| Within 24 hours of knowledge of incident |
| N/A |
| Emailed to COR |
5.1.1.4 and 5.2.1
| Provide collected course evaluation surveys |
| NLT 7 days after completion of a training session |
| NLT 7 days after completion of a training session |
| As coordinated by the government |
| 5.1.2 |
| Trainer support monthly report, including participants and minutes |
| NLT the fifth day of the month |
| NLT the fifth day of the month |
| As requested by the government |
| 5.2 |
| Provide customized training approach for senior executive training |
| NLT 7 days prior to beginning training |
| N/A |
| As requested by the government |
| 5.2.2 |
| List of AMEDD personnel receiving executive coaching |
| NLT the fifth day of the month |
| NLT the fifth day of the month |
| As requested by the government |
| 5.1.3.1 |
| Detailed and comprehensive plan for AMEDD specific training products – COTS customization |
| NLT 15 days following contract award |
| Complete COTS customization NLT 45 days after COR final review |
| As requested by the government |
| 5.1.3.1 and 5.1.3.2 |
| The contractor provides AMEDD-specific training materials and other items for delivering organizational development services throughout AMEDD over the duration of this contract |
| NLT 45 days after COR final review |
| NLT 45 days following notification to COR |
| As requested by the government |
5.5. Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the CHCC via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported NLT October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil/ .
6. APPLICABLE REGULATIONS AND MANUALS.
6.1. Mandatory.
6.1.1. OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Responses Program (SHARP), 12 Nov 2013.
6.2. Advisory.
6.2.1. Army Regulation 600-20, Army Command Policy, 20 Sep 2012.
6.2.2. Army Doctrine 6-22, Army Leadership, Headquarters Department of the Army, August 2012.
7. EXHIBITS AND ATTACHMENTS.
7.1. Exhibits.
7.1.1. Exhibit A: Performance Requirements Summary.
7.1.2. Exhibit B: A survey that will be used for the evaluation of the course provided by the participants.
7.1.3. Exhibit C: Non-Disclosure Agreement provided to the contractor prior to beginning performance.
7.2. Attachments.
7.2.1. Quality Assurance Surveillance Plan.
File details come from the government source that posted it. Updated .