Draft_A.01.02_PRS_(PWS_Exhibit_A).docx

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Self-Awareness Training, Executive Coaching and Supplies (SATECS)
Solicitation number
W81K04-16-R-0012
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Draft PWS Exhibit A

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EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective/ Standard

PWS Reference
Acceptable Quality Level (AQL)

Method of Inspection

Incentive/ Disincentive

Provide Train-the- Trainer Certification Courses.
5.1.1
Provide qualified trainers to conduct train-the-trainer certification courses on dates and locations scheduled by the COR.

Provide proper certification to 100% of participants upon successful completion of course.

Provide each participant a government-furnished survey and provide 100% of collected responses to the COR NLT seven days after completion of training course.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per two training courses.

100% Inspection; Periodic Inspection; and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Provide Trainer Support
5.1.2
Provide timely trainer support to 100% of certified trainers within 30 calendar days of certification.

Trainer support 100% available and accessible to certified trainers during normal operating hours.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per month for ongoing trainer support.

100% Inspection; Periodic Inspection; and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Provide Customized COTS Self-Awareness Model and Updates
5.1.3
Provide detailed and comprehensive COTS customization plan to the COR NLT 15 days following contract award.

COTS customization 100% complete NLT 45 days following COR final review.

Provide advance notification NLT 45 days to COR of customized COTS updates.

Validated customer complaints resulting from contractor action or inaction shall not exceed one prior to COTS customization completion.

100% Inspection and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Provide Senior Executive Training and Coaching
5.2
Provide overall senior executive training approach and submit to COR for review NLT seven days prior to beginning senior executive training.

Validated customer complaints resulting from contractor action or inaction shall not exceed one.

100% Inspection and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Senior Executive Self-Awareness Training

5.2.1
Provide qualified trainers to conduct senior executive self-awareness training sessions on dates and locations scheduled by the COR.

Provide each participant a government-furnished survey and provide 100% of collected responses to the COR NLT seven days after completion of training course.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per two senior executive training sessions.

100% Inspection and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Senior Executive Telephonic Executive Coaching

5.2.2
Provide qualified coaches with proper resources to conduct individual telephonic senior executive coaching for each senior executive completing self-awareness training session.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per two senior executive telephonic executive coaching sessions.

100% Inspection and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Senior Executive On-Site Application Consultation

5.2.3
Provide qualified trainers to conduct on-site application consultation work group sessions with select senior executives on dates and locations scheduled by the COR.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per two senior executive on-site application consultation sessions.

100% Inspection and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

Supplies
5.3.
Provide most current, updated versions of COTS (to include customized when available) training material and supporting media products to certified trainers as designated by the COR.

Validated customer complaints resulting from contractor action or inaction shall not exceed one per five shipments of training materials.

100% Inspection; Periodic Inspection; and Validated Customer Complaints Performance above or below the standard will be documented in CPARS.

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