Attachment_0011_-_PP_Questionnaire.docx

ATTACHMENT 0011 - PAST PERFORMANCE COVER LETTER - ENCL 1

Dear Sir or Madam, The Army Contracting Command – Rock Island is acquiring Kuwait Dining Facilities (DFAC) food services support to fulfill its mission. Principal functions include:

1. Menu Planning

2. Attendance at monthly council & Food Service Management Board meetings

3. Ordering, receipt & storage of subsistence

4. Food preparation

5. Food service

6. Dining room service

7. Administration

8. Food Service Equipment & Utensil Cleaning

9. Daily facility maintenance & sanitation (For Army DFACs)

10. Daily facility maintenance & sanitation (For Air Force DFACs)

11. Building & food service equipment maintenance

12. Meal service for remote site feeding

The U.S. Army is conducting a performance confidence assessment in anticipation of a possible contract award. An Offeror interested in proposing on this work has identified you as a Point of Contact on a past or present contract which the Offeror deems relevant to this effort. We are, therefore, requesting your assistance in completing the attached Past Performance Assessment Questionnaire so that we may evaluate the Offeror under the Factor of past performance. The Questionnaire has been developed for ease of electronic completion. Please provide your comments regarding the overall assessment of the Offeror’s performance on the contract identified and any additional information that your organization deems relevant to our evaluation team. It is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators.

Please complete and submit the Questionnaire within seven days of receipt via e-mail to the undersigned Contracting Officer at Elizabeth.w.zaharopoulos.civ@mail.mil. If you have any questions relative to the enclosed Questionnaire, please email the address above.

Thank you in advance for your assistance.

Sincerely, Elizabeth W. Zaharopoulos Procuring Contracting Officer

ATTACHMENT 0011 - PAST PERFORMANCE EVALUATION - QUESTIONNAIRE FORM - ENCL 2

CONTRACTOR PAST PERFORMANCE QUESTIONNAIRE

Part I (To be completed by the Offeror)

A. CONTRACT IDENTIFICATION

Contractor’s Name and Address:

Was this a Joint Venture? Yes__ No__ Contract Number:

Contract Value (Base Plus Options):

Contract Award Date and Completion Date:

Type of Contract:______________________________________________________________ Extent of Subcontracting:_________________________________________________________ Contracting Officer’s Name and Telephone Number:______________________________________ Description of Requirement: ______________________________________________________________________

B. OFFEROR’S REPRESENTATIVE IDENTIFICATION

Name:

Title:

Date:

Telephone Number:

Address:

E-mail Address:

Part II (To be completed by Point of Contact – Respondent)

A. EVALUATION

The following questions pertain to the contractor’s record of past (within the past five years) and current performance. The information that you provide will be used in the awarding of a federal contract. Therefore, it is important that our information be as factual and accurate as possible. Please provide examples and/or explanations (use additional pages if necessary). RATING SCALE:

Rating

Definition

Outstanding Performance meets contractual requirements and exceeds many requirements that benefit the end user. Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective.

Good Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Acceptable Performance meets contractual requirements. Work was accomplished with some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective.

Unacceptable Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective.

B. RETURN INFORMATION

Points of contact may complete this questionnaire electronically and e-mail it directly to elizabeth.w.zaharopoulos.civ@mail.mil referencing in the subject line the prime Contractor associated with the request. NOTE: A member of the Performance Risk Assessment Group may contact you to discuss your responses.

1. CUSTOMER SATISFACTION - Overall Rating N/A 1 2 3 4 5

a. The quality of the Contractor’s performance

N/A 1 2 3 4 5

b. Contractor’s compliance with contract requirements

N/A 1 2 3 4 5

c. Commitment to safe and environmentally responsible performance

N/A 1 2 3 4 5

d. Ability to hire and retain qualified personnel and to provide continuous training in performance of the mission

N/A 1 2 3 4 5

e. Contractor interactions with the Government

N/A 1 2 3 4 5

f. Effectiveness of Contractor’s internal controls in managing project performance and reducing risks associated with fraud, waste, and abuse

N/A 1 2 3 4 5

g. Would you recommend an award of similar contracts to this Contractor in the future?

Yes____ No____ Please explain _____________________________________________________________

2. MEETING SCHEDULES - Overall Rating N/A 1 2 3 4 5

h. Contractor’s ability and commitment to meet all critical milestones and most non-critical milestones

N/A 1 2 3 4 5

i. Contractor’s ability to develop and implement efficient and effective risk mitigation initiatives

N/A 1 2 3 4 5

j. Contractor’s ability to effectively manage requirements changes to mitigate schedule growth

N/A 1 2 3 4 5

k. Has the Contractor been issued any type of performance warning such as a cure notice or a show cause letter? Have they been terminated for default by your organization or another organization of which you are aware?

Yes_____ No_____ Please explain ___________________________________________________________

3. COST CONTROL - Overall Rating N/A 1 2 3 4 5

l. The adequacy of the Contractor’s business systems (e.g. accounting, estimating, billing, property, and purchasing systems)

N/A 1 2 3 4 5

m. Contractor’s ability to manage costs within the negotiated target cost

N/A 1 2 3 4 5

n. Billings were current, accurate, and complete

N/A 1 2 3 4 5

4. MANAGEMENT OVERSIGHT - Overall Rating N/A 1 2 3 4 5

o. Contractor successfully met rapid deployment requirements, maintained key personnel and flexible workforce to meet urgent Performance Work Statement (PWS) requirements

N/A 1 2 3 4 5

p. Contractor provided effective subcontract management to ensure performance, cost control

N/A 1 2 3 4 5

q. Contractor provided timely responses to changes in requirements and schedules

N/A 1 2 3 4 5

r. Contractor provided integrated solutions across multiple locations to improve performance, efficiency, and incorporate lessons learned N/A 1 2 3 4 5

s. Effectiveness of responses to technical and administrative issues

N/A 1 2 3 4 5

t. Contractor effectively managed subcontractors. Did the subcontractors perform the bulk of the effort or just add depth on particular technical areas? What were those areas, and why were they accomplished by the subcontractors rather than the prime?

N/A 1 2 3 4 5

u. Contractor has established a small business subcontracting plan, has complied with the plan under similar types of contracts, and has met or exceeded the goals established under the plan.

N/A 1 2 3 4 5

v. Contractor provided prompt notification of problems impacting performance. What did the Government or Contractor do to fix the problem? Was the Contractor cooperative?

N/A 1 2 3 4 5

5. OVERALL PERFORMANCE OF THE CONTRACT- Overall Rating N/A 1 2 3 4 5

w. Were any particularly significant risks involved in performance of the effort?

x. Contractor’s strong points or what the reference liked best. _________________________________________________________________________________________________________________________________________________________________________________________________________

y. Contractor’s weak points or what the reference liked least. _________________________________________________________________________________________________________________________________________________________________________________________________________

z. Has this Contractor performed other past efforts with your agency? Do you know of anyone else who might have PPI on the subject Contractor? _________________________________________________________________________________________________________________________________________________________________________________________________________

C. SIGNATURE

Signature Date