Attachment_0001_-_ASG-KU_DFAC_PWS_25May2017.pdf

PERFORMANCE WORK STATEMENT (PWS)

May 5, 2017

Area Support Group – Kuwait (ASG-KU) Dining Facility (DFAC) Food Services

PART 1

GENERAL INFORMATION

1. GENERAL INFORMATION:

1.1 Overview: This is a non-personal services contract to provide ASG-KU DFAC food service operations in the nine DFACs in the ASG-KU Area of Responsibility (AOR). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform ASG-KU DFAC food services as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 Background: The ASG-KU food service operation consists of six DFACs in Kuwait:

Camp Arifjan Oasis, Camp Arifjan Zone 2, Camp Arifjan Zone 6, Camp Buehring, Camp Buehring Feeding Tent, and Kuwait Naval Base (KNB). These facilities are dedicated to providing full meal service and meeting the nutritional needs of the Department of Defense (DoD), coalition forces and other authorized patrons who frequent the facilities. All DFACs are full service to include carry out and quick turn/grab-n-go services.

1.4 Objectives: To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support by:

Providing full service food operations 24-hours a day, 7 days a week at each

DFAC.

Providing all necessary ancillary support services to ensure 24/7 full service food operation at each DFAC to ensure uninterrupted full food service.

Providing all necessary maintenance/replacement of all equipment and appliances within the DFAC to ensure uninterrupted full food service.

Providing all necessary maintenance of each DFAC building to ensure the safety and soundness of each DFAC to ensure continued use without interruption.

1.5 Scope: The Contractor shall ensure the continuous operation of full food service turn-key operations of all DFACs in listed in PWS 1.3 above. The Contractor shall conform to the standards identified and shall follow all applicable instructions and directives as identified by this PWS. The Contractor shall ensure the workforce is adequate to maintain continuous operation of all DFACs identified in this PWS 100% of the time. Contractor tasks include, but are not limited to the following: DFAC operations, management, cooking, food preparation, serving, replenishing food, cleaning facilities, equipment, tables and utensils, preparing vegetables and fruits for the salad bar, handling foods, providing supplies and equipment, maintaining quality control, ensuring operator maintenance, and repair/ replacement of food service equipment. The Contractor shall provide all maintenance necessary to ensure the safety and soundness of the DFAC buildings. In the event of a contingency, perform all required tasks to include continued food service. Rations shall be prepared according to the published USARCENT/ASG-KU CONOPS Menu (Attachment 0022) and applicable Army Regulations and recipes

1.6 Period of Performance: The period of performance shall be for one Base Year of 12 months and four 12-month option years. The Period of Performance reads as follows:

Base Period Date of Award – 365 Days after Award Option Year I 366 Days after Start of Work – 730 Days after Start of Work Option Year II 731 Days after Start of Work – 1096 Days after Start of Work

Option Year III 1097 Days after Start of Work – 1460 Days after Start of Work Option Year IV 1461 Days after Start of Work – 1826 Days after Start of Work

The dates the Contractor is required to be fully operational at each DFAC is as follows:

Camp Arifjan Zone 2 18 February 2018 Camp Arifjan Zone 6 05 April 2018 Camp Arifjan Oasis 24 March 2018 Camp Buehring Zone 1 11 March 2018 Camp Buehring Feed Tent 11 March 2018 Kuwait Naval Base 07 April 2018

1.7 General Information

1.7.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control program the contractor shall receive the Contracting Officer’s (PCO) acceptance in writing of any proposed change to the quality control program. The contractor shall implement the quality program in accordance with the Quality Control Plan (QCP)

1.7.1.1 Quality Control Plan: Contractors shall provide a QCP within 15 days after award acknowledgement. The successful contractor shall provide a QCP that describes in detail how the company will ensure that each detailed task in the PWS will be performed satisfactorily. The QCP shall identify the frequency of the surveillance of each task and show how the contractor will maintain records, examine trends, and correct discrepancies. Additionally, the contractor will describe in detail how they will ensure that food safety standards and nutritional standards are met.

1.7.1.2 Customer Comment Cards: The contractor shall develop and maintain a comment card system as part of its’ QCP at each DFAC. The system shall clearly define whether the rating given is positive or negative. Each comment card shall include the customer’s contact information and signature. The contractor shall ensure contract performance negative trends that are detected from the comment cards, either by internal or external methods, are corrected or eliminated within 30 days. Contractor shall provide recommendations through the COR to the ACO and advise on procedural matters pertaining to all DFACs. Contractor shall utilize the comment cards to determine whether each DFAC is meeting the customer expectations, needs and trends for each DFAC. The Government Quality Assurance team will validate all comment cards.

1.7.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.3 Hours of Operation: The contractor is responsible for conducting business, twenty-four hours a day, seven days a week. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.4 Place of Performance: The work to be performed under this contract will be performed at the following locations within the State of Kuwait: Camp Arifjan Oasis, Camp Arifjan Zone 2, Camp Arifjan Zone 6, Camp Buehring, Camp Buehring Feeding Tent, and KNB.

1.7.5 Type of Contract: The government will award one Cost Reimbursable (CR) with Performance Based Incentive Fee (PBIF) contract.

1.7.6 Contractor shall comply with all Kuwaiti laws, including labor laws, rules, and regulations, as well as all U.S. laws and regulations, whichever are more restrictive.

Contractor shall not allow any employees in possession of, or under the influence of alcohol/illegal substances to perform work under this contract. All Contractor personnel, to include all Contractor representatives entering the installation shall adhere to rules, regulations, laws, directives, and policies prescribed by the Host Nation and the USG that relate to law and order, administration, and security during the entire contract performance period. Failure on behalf of Contractor personnel and representatives to follow any of the guidance above shall result in removal (permanent or temporary as the USG determines) from the work site at no cost to the USG.

1.7.7 Security Requirements: Contractor shall comply with the ASG-KU Commander’s directed vetting/badging policies for all personnel. Contractor shall ensure ASG-KU badging paperwork for all employees is properly completed and submitted in sufficient time to allow for performance of this PWS, in accordance with the ASG-KU installation badging standard operating procedures. The Contractor shall ensure all personnel are deemed emergency essential and are authorized to enter USG Installations at all times to ensure continuous operations of the DFACs.

1.7.7.1 Contractor shall perform pre-employment records checks on all Contractor employees to include all Foreign Nationals (FNs) PWS. The Contractor shall submit all negative findings with the PCO prior to hiring an individual in question.

The Contractor shall not hire employees to perform duties under this contract if the pre-employment records check reveals derogatory information or otherwise indicates the potential employee is unfit for work in support of this contract. The USG reserves the right to conduct independent background/records checks on Contractor personnel, and the USG reserves the unilateral to reject any proposed Contractor employee who will be primarily assigned to a work location on a U.S.

installation inside of Kuwait. If negative or derogatory information is discovered subsequent to the hiring of a Contractor employee, the USG reserves the right to have that employee removed from performance of this contract at no cost.

1.7.7.2 Contractor personnel requiring access to USG information systems will be required to be issued a Common Access Card (CAC). Contractor is responsible for ensuring personnel in these positions are eligible and maintain eligibility for CAC for the duration of the contract.

1.7.8 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.7.8.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.7.8.1.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.8.1.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.7.8.2 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.7.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The PCO, Administrative Contracting Officer (ACO), Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.10 Administrative Contracting Officer (ACO) and Contracting Officer Representative (COR): The ACO and CORs will be identified by separate letter. The ACO and COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the PCO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the ACO and CORs, a copy of which is sent to the Contractor, states the responsibilities and limitations of the ACO and COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The ACO and COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.11 Key Personnel: The follow personnel are considered key personnel by the government: Contract Manager, DFAC Managers and DFAC Supervisors. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The contract manager or alternate shall be available within two hours of being contacted by USG personnel. Qualifications for all key personnel are listed below:

1.7.11.1 Contract Manager: Provide an on-site contract (project) manager vested with a legal authority to legally bind the company and to be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards. The name of this person, along with alternate(s), who shall act for the Contractor, shall be designated in writing to the PCO. The Contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. At no time shall this position be vacant.

1.7.11.1.1 Qualifications: A U.S. citizen with seven years of U.S. Military food service experience or anwith Undergraduate degree in Business Administration or related field by a recognized university. Documentation of past performance ratings via written evaluations by manager or owners.

1.7.11.2 DFAC Manager(s): Provide a DFAC manager and alternate for each DFAC listed in Attachment 0019 to direct work, be responsible for performance in each facility and to meet the specified performance standards. A DFAC Manager shall be on site during DFAC operating hours.

1.7.11.2.1 Qualifications: A U.S. citizen with 10 years of large scale food operation experience. All DFAC Managers shall have 4 years of management experience within a large scale food operation. All DFAC Managers shall have a high school diploma or equivalent. All DFAC Managers shall maintain current Serve-Safe certification. At least one DFAC Manager shall have U.S. Military food service experience in the pay grade of E-7 or above within the past 10 years.

1.7.11.3 DFAC Supervisor(s): Provide a Supervisor for each shift and an alternate for each DFAC listed in Attachment 0019 to direct work, be responsible for the performance of their respective shift, to ensure to meet the specified performance standards. A DFAC Supervisor shall be on-site while shift is working.

1.7.11.3.1 Qualifications: A U.S. citizen with 5 years of large scale food operation experience. All DFAC Supervisors shall have 2 years of management experience within a large scale food operation. All DFAC Supervisors shall have a high school diploma or equivalent. All DFAC Supervisors shall maintain current Serve-Safe certification. At least one Supervisor shall have U.S. Military food service experience in the pay grade of E-6 or above within the past 10 years.

1.7.12 Contractor Personnel Requirements: The Contractor shall hire and staff qualified personnel that shall:

Communicate proficiently in English. Proficient communication requires that the contractor personnel understand, interpret, evaluate and respond to broken English. All Contractor personnel engaged in accountability or management functions shall read, write, speak, and understand English.

Be free of a criminal record.

Meet the host nation employment standards and ASG-KU Provost Marshall Office (PMO) operational security requirements.

Comply with sanitation and food safety standards IAW Technical Bulletin Medical 530 (TB Med 530)

1.7.13 Training Requirements: The Contractor shall ensure the following training requirements are met 100% of the time:

1.7.13.1 IWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local IWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed with 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.7.13.2 Sanitation Training: All contractor employees shall be trained on proper sanitation techniques in accordance with TB MED 530. Contractor Personnel shall be trained within 30 days of hire and then annually thereafter.

1.7.13.3 Hazard Communication (HAZCOM) Training: All contractor employees shall be trained in the safe use of chemicals (inventory of products on hand) understanding manufacturer’s product labels, and information contained on the Material Safety Data Sheets (MSDS) in accordance with Title 29, Code of Federal Regulations Part 1910.1200, Hazard Communication. Contractor Personnel shall be trained within 30 days of hire and then annually thereafter.

1.7.13.4 Cashier Training: Train employees who will perform Headcounter functions IAW ASG-KU Food Service Standard Operating Procedures (SOP), regulatory policy, menu pricing, computer and power malfunctions, and Eagle Cash card reader operation. Personnel performing this function shall be fully trained prior to performing this function. Personnel shall receive quarterly refresher training.

1.7.13.5 Environmental Standards Training: All contractor employees shall be trained in environmental standards IAW AR 200-1 and DoDI 6050.5.

1.7.13.6 Equipment Operator/Maintenance: All contractor employees shall be trained in safe and effective methods of operating, cleaning, and maintaining all DFAC equipment in accordance with manufacturer instructions and manuals.

1.7.13.7 Anti-Terrorism (AT) Level 1 Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days of the starting period of performance date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect.jten.mil. All contractor employees with access to a government info system shall complete AT Level 1 training at commencement of services, prior to being granted access to the information system and then annually thereafter.

1.7.13.8 Army Training Certification Tracking System (ATCTS): Army Training Certification Tracking Systems (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS at commencement of services, and must successfully complete the DoD Information Assurance Awareness training prior to being granted access to the information system and then annually thereafter.

1.7.13.9 Nutrition Training Plan: Contractor employees shall be trained on nutrition IAW AR 30-22. The Contractor shall provide a nutrition training plan to the USG no later than 20 days after contract award.

1.7.14 Conduct of Employees: Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. The Contractor shall not employ persons for work on this contract if such person is identified to the Contractor by the PCO, ACO or COR as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population. In the performance of their duties, employees shall conduct themselves in a professional manner while providing timely and courteous service to diners. The use of alcoholic beverages or illegal drugs by Contractor personnel is cause for the removal from the contract and the base. Contractor employees shall not offer food or beverages to unauthorized person(s). Employees shall conduct themselves IAW installation policies concerning conduct.

1.7.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.7.15.1 Employee Uniforms: Employees shall wear a clean and complete uniform when working. The Contractor shall provide employee uniforms, nametags, and any other specialty clothing (gloves, hair restraints, aprons, etc). All uniforms shall be in good condition, with no holes, tears, or heavy stains. Nametags shall be worn on the exterior clothing in a conspicuous location at all times. Uniforms shall be freshly laundered and well fitting. Employees shall not be adorned with facial piercing and shall not wear earrings. The uniforms shall not contain commercial advertising, except for the Contractors name. The ACO or COR will approve the types and colors of uniforms as well as the standards of dress before the contract start date.

1.7.15.2 Shoes: All shoes shall be of sturdy construction and shall cover the foot for sanitation and safety reasons. Open-toe shoes, sandals, or athletic shoes, and heels higher than 1½ inches shall not be worn. All shoes shall be black in color.

1.7.15.3 Appearance: All contractor personnel shall always present a neat appearance and shall be easily recognized as contract employees. All employees shall wear a complete uniform compliment (shirt, slacks, hats, etc.) at all times to present a professional appearance. Attire is to be changed daily prior to reporting to work. All contractor personnel are required to bathe and groom themselves daily. Uniforms soiled beyond normal duties should be changed immediately. This requires the Contractor to store on-hand at each DFAC an emergency change of clothes.

1.7.15.4 Name Tags: Employees shall wear identification badges with a minimum of the Contractor’s name and the employee’s first and last name at all times when on duty.

1.8 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.9 Phase In/Phase Out Period: The Contractor shall "phase-in" IAW the plan submitted with the proposal, as well as communication and coordination with the PCO, ACO, and COR. The Contractor shall submit a "phase-out" plan that shall address plans and procedures necessary to ensure a smooth transition to any follow-on contract. The offeror shall present a detailed plan for the phase-out period which includes demobilization, assessment of potential security risks; and transfer of full operational responsibility. The plan shall address actions, plans, and procedures necessary to complete the contract term without impacting service or response in all areas. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.10 Operational Security (OPSEC) Program: The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible ASG-KU OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the Contracting Officer (KO) and specified applicable regulations and policies. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting duty and annually thereafter.

1.11 Contractor Life Support Area: In some of the camp sites, the remoteness of the locations of the facilities may require that the contractor negotiate with the government of Kuwait for space in the desert should the contractor decide to build temporary living facilities using modular units as a Contractor Life Support Area. The contractor shall be responsible for obtaining official, written approval/permission from the government of Kuwait to build and/or utilize any and all camp site spaces for the performance of this effort. The contractor shall be responsible for all costs under the Kuwaiti Labor Code associated with life support requirements for its workforce. The Contractor at a minimum shall be required to provide adequate housing and transportation for its workforce. Ultimately under the Kuwaiti Labor Code, the contractor shall be responsible for feeding its personnel, providing water, housing, electricity, plumbing, and all necessary equipment to sustain life support for its workforce. The contractor shall be responsible for maintaining the cleanliness of either its temporary modular living facilities or housing area provided to its contracted workforce.

Contractor personnel will be informed of all camp rules and regulations. The Contractor shall comply with the following minimum housing accommodations standards:

1. Housing provided to all employees shall be no less than 50 square feet per person.

2. Cafeteria or common use kitchen will be provided to all employees. Common use kitchen will service no more than 25 workers per kitchen.

3. Each room shall be furnished at a minimum with the following:

a. Room light.

b. One bed per individual.

c. One storage device that can be secured; a footlocker with hasp for lock, minimum size of at least 3 cubic feet.

d. A laundry facility or laundry service.

e. Cleaning supplies.

4. Monthly inspections of living conditions of all Contractor and subcontractor employees. A copy of the inspection report shall be provided to the ACO after award and received quarterly thereafter. The inspection report shall, at a minimum, contain the following inspection criteria:

a. Compliance with minimum housing accommodation standards.

b. Functioning appliances and the projected time for repair for any non-functioning appliances.

c. The findings of Quarterly Health and Welfare inspections on personnel and accommodations.

Contractor personnel who fail to comply with any Government rules or regulations, including trafficking in persons may be subjected to debarment from the camp sites.

1.12 Meal Serving Hours: Meal serving hours will be as directed by the ACO or the PCO.

Typical military food serving hours at most facility locations runs from 0530-0830 for the morning meal, 1130-1400 for the mid-day meal and 1700-2000 for the evening meal, with a late night meal at 2330-0100. If Brunch is served hours are 0800-1300. When a Brunch is served a Supper meal will be served for the evening meal 1700-2000. These hours are subject to expansion or reduction at the Government’s discretion and are provided solely to assist the contractor in scheduling its labor cost for planning purposes.

1.13 Extended Serving Hours: The ACO or PCO may extend the normal established meal serving hours for special needs such as: emergencies, camp events, camp expansions, and camp surges or reductions.

1.14 Emergency Situations and Contingency Services: Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, military exercises, emergencies, etc.) may necessitate DFACs to serve meals on an extended basis of up to 24 hours per day. Although these types of situations are atypical, contractor personnel shall be expected and required to continue to perform all regular duty assignments despite the emergency nature of the situation and will adjust hours of performance according to the PCO’s orders.

1.15 Special Event Services: For Special events IAW USARCENT Exception to Policy and Memorandum of Instruction for Subsistence Support for Special Functions (Attachment 0014) will require the Contractor to plan its labor force so that sufficient support is readily available to assist with special event services in such areas as special table setup, i.e. dressing the tables up with tablecloths (linen or plastic), feeding times, rearranging dining room, cleanup and teardown of table settings, and resetting the dining room. The contractor should be prepared to respond within an appropriate level of personnel support within 48 hours of notification by the Government of this additional assistance to timely meet the special event service requirement.

1.16 Contingency Plan: Provide and maintain a contingency plan for continuation of performance of services under this contract should labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. The written Contingency Plan shall be submitted to the PCO no more than 20 days after award of contract. The Government may require revisions to the plan prior to providing approval.

1.17 Facilities. The scope of this PWS includes the following DFACs and the maximum capacity of each:

DFAC

LOCATIONS

DFAC

SEATING CAPACITY

Camp Arifjan

Oasis 700

Zone II 550

Zone VI 1200

Camp Buehring

Buehring 1 1200

Buehring Feeding Facility 600

KNB 450

1.18 Maximum Feeding Capacity. The Maximum Feeding Capacity Per Meal is calculated as follows: The maximum feeding capacity of the facility is determined by calculating the number of chairs x 3 x the number of hours open for each meal (20 minute average seating periods in an hour) x an extended 3 hour serving period equals maximum feeding capacity. The maximum feeding capacity per meal figures provided per facility is for meal planning purposes, storage capacity planning, manpower scheduling purposes, equipment requirement purposes and all other operational requirements necessary to operate a turnkey full service food operation within ASG-KU.

1.19 Contract Funds Status Report (CFSR). The contractor shall provide a monthly CFSR to the USG. The CFSR shall be completed IAW Data Item Description, DI- MGMT-81468 Instructions. DD Form 1586 is the applicable form.

1.20 Safety Plan. The Contractor shall develop a written Safety Plan. The plan must describe top-level management leadership in the safety and health management system. Management must clearly describe its commitment. The plan must describe methods used to recognize, identify, and analyze hazards, describe methods used to inform employees of hazards found and control measures taken, describe and give examples of how Contractor controls hazards (including preventative maintenance, occupational health care program, emergency preparedness, change management, and hazard elimination), describe the formal and informal safety and health training program for managers, supervisors, and employees, include training protocols and schedules of training, and describe how the Contractor shall comply with specific programs requirements of Occupational Safety and Health Administration (OSHA) such as Process Safety Management, Blood borne Pathogens, etc. Before starting work, the Contractor shall give each new employee a safety orientation concerning the hazards and precautions of the job assigned. A continuous training program shall be instituted by the Contractor to make employees aware of existing hazards and all new hazards.

1.21 Signature Card. The Contractor will maintain an approved Signature Card on file IAW AR 30-22. The Signature Card will be completed via DD Form 577 and will be provided to the USG no later than 10 days prior to the start of contract performance.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

ACCEPTABLE QUALITY LEVEL (AQL). A designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

ACCREDITED SANITATION PROGRAM. A certificate program that has been evaluated and listed by an accrediting agency as conforming to United States national standards that certify individuals.

ADMINISTRATIVE CONTRACTING OFFICER (ACO). A Contracting Officer who is administering contracts.

ARMY FEDERAL ACQUISITION REGULATION SUPPLEMENT (AFARS). The Army's supplement to the Federal Acquisition Regulation.

ARMY FOOD MANAGEMENT INFORMATION SYSTEM. An automated record keeping system used in DFACs to perform various functions that include processes and outcomes; e.g., meal production/planning; head counting; subsistence ordering; receipt and storage; and equipment replacement plan. These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories; facilitate returns to inventory; provide inventory accountability; perform headcount entries; and inquire against a variety of files. The AFMIS is a web based system that operates from a standard computer within each

DFAC.

ARMY FOOD PROGRAM. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison DFACs and in the field.

ARMY RATION CREDIT SYSTEM (ARCS). An issue and accounting procedure used by appropriated fund DFACs. DFACs that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

BASIC ALLOWANCE FOR SUBSISTENCE (BAS). A cash allowance paid to military personnel in lieu of subsistence.

BASIC DAILY FOOD ALLOWANCE (BDFA). The computed monetary daily value of a ration. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in DFACs.

BRUNCH. A meal consisting of food items normally served during the breakfast and lunch meals. The meal may be served during an extended serving period beginning in the morning and ending early afternoon. This meal replaces the normal breakfast and lunch meals.

CLEAN. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

CORRECTIVE ACTION REQUEST (CAR). A term used primarily in lieu of a CDR. The CAR is used to formally document unacceptable performance (contract deficiencies and defects against the AQL). The use of a CAR becomes the supporting documentation for contract payment deductions, fixed fee deductions, award fee, nonpayment or other actions deemed necessary by the PCO. The CAR will become a part of the official contract file.

COMMERCIAL AND GOVERNMENT ENTITY (CAGE) CODE. An identification code assigned to the Contractor and is required by the Contracting Officer and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

CONTRACT DISCREPANCY REPORT (CDR). A formal method of documenting unsatisfactory contractor performance (contract deficiencies and defects against the AQL) in the contract file.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (PCO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

CRITICAL CONTROL POINT. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

DINER SATISFACTION. Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract requirements and established quality levels of food and service.

DINNER. Typically the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

DINNERWARE. Eating, and drinking utensils for table use, such as flatware including knives, forks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates. May be single use items.

DFAC ACCOUNT. The DFAC account is a record of food purchased, issued, used, and on hand as reflected in dollars.

DFAC ATTENDANT SERVICE. Those activities which comprise janitorial and custodial functions within a DFAC including, but not limited to; sweeping, mopping, scrubbing, trash removal, dishwashing, waxing, stripping, buffing, window washing, pot and pan cleaning and related quality control.

DFAC OPERATIONS (DFO) SUBSYSTEM. The AFMIS system used to manage DFAC operations. The DFO Subsystem consists of 13 functions: Recipes, master/field menus, vendors, meal productions, POS sub menu, headcount/cash collection, orders inventory management, issues/transfers/turn-ins, system management, customer/account maintenance, customer operations, and equipment replacement.

DISCOUNT MEAL RATE. The rate charged to reimburse the Government for subsistence at Army appropriated fund DFACs.

EDUCATIONAL TESTING SERVICE. The Educational Testing Service of Princeton, NJ is a non-profit corporation engaged in test development, test administration and educational research. The Food Protection Certificate Program test is designed to test persons who have ongoing on-site responsibility for protecting the consumer from food-borne illness in food preparation, serving, or eating establishments. Educational Testing Service, Food Protection Certification Program, 660 Rosedale Road, Princeton, NJ 08541.

ENGLISH LANGUAGE PROFICIENCY STANDARDS.

Listening - process, understand, interpret, and evaluate spoken English language in a variety of situations involving food service daily business activities.

- engage in oral communication in a variety of situations for an array of purposes and audiences to include the COR and other military personnel.

Reading - process, interpret and evaluate written English language, symbols and text with understanding and fluency specifically in regards to recipe cards, all products.

Writing - engage in written English communication in a variety of forms for an array of purposes and audiences.

EXPENDABLE/DURABLE SUPPLIES. Items, which are consumed in use, regardless of type classification or unit, price.

FOOD BORNE DISEASE OUTBREAK. The occurrence of two or more cases of a similar illness resulting from the ingestion of a common food.

FOOD CONTACT SURFACE. A surface of equipment or utensils with which food normally comes in contact. This includes equipment and utensils from which food may drain, drip or splash back into food, or onto surfaces normally in contact with food.

FOOD HANDLERS. Food service personnel who work where unsealed, raw food or drink is handled, processed, prepared, or served and personnel who touch food or food contact surfaces.

FOOD PROGRAM MANAGER / FOOD ADVISOR. An officer, warrant officer, noncommissioned officer, or Department of the Army civilian who is responsible to the commander for matters relating to food service.

FOOD SERVICE MANAGEMENT BOARD. The installation menu board is a panel of Government personnel that plans and provides for all anticipated subsistence requirements for the installation. It provides an interchange of information between food service personnel, TISA and the contractor concerning menu matters and diner comments. A specific function of the board is to review proposed menus, add or change items, and determine the extent to which it will be implemented.

FULL FOOD SERVICE (FFS). Those activities that comprise the full operation of an Army DFAC.

GOVERNMENT FURNISHED PROPERTY (GFP). All facilities, equipment, food and supplies owned or leased by the Government provided to the contractor for use in performance of this contract.

GOVERNMENT PROPERTY. All property owned by or leased to the Government or acquired by the Government under the terms of the contract. Government property includes both Government-furnished property and contractor-acquired property as defined in FAR 45.101.

GOVERNMENT PROPERTY ADMINISTRATOR (GPA). A Government representative who is responsible for transfers of Government Furnished Property from organizations/units to contractors and return upon contract completion.

GRAB-AND-GO STATION. Takeout area that is separate from the main entrance dining/serving area that serves both mainline and fast food type items.

HACCP PLAN. A written document that delineates the formal procedures for following the Hazard Analysis Critical Control Point (HACCP) principles developed by the national Advisory Committee on Microbiological Criteria for Foods.

HAZARD. A biological, chemical, or physical property that may cause an unacceptable consumer health risk.

HEADCOUNT MAINTENANCE FUNCTION. The AFMIS function that is used to plan menus, compute ingredients and quantities required to feed 100 persons per menu item.

This program provides the user with menus for breakfast, lunch and dinner meals for each day, print outside menu reports, and recipes for each food item to be prepared.

HOLIDAY MEAL CHANGES. The rates to be charged for the Thanksgiving and Christmas Day special meal.

INDEPENDENT GOVERNMENT COST ESTIMATE (IGCE). The IGCE is an estimate of the expected contract cost prepared by the Government prior to the solicitation being advertised for bids or offers. This estimate is used to gauge the price offers submitted by prospective contractors.

INSTALLATION COMMANDER. A commander of any Army installation, military community for ASG Kuwait.

INSTALLATION MEDICAL AUTHORITY (IMA). Installation Medical Authority refers to the Unit Surgeon, Command Chief Surgeon, U.S. Army Medical Center Commanders, and the Director of Health Services or Center Commanders, and the Director of Health Services or his/her representative responsible for defining, setting and monitoring sanitary standards and procedures.

INSTALLATION FOOD MANAGEMENT BOARD. A panel of Government personnel that plans and provides for all anticipated subsistence requirements for the installation.

It provides an interchange of information between food service personnel, subsistence managers and contractors concerning menu matters and diner comments. A specific function of the board is to review proposed menus, add or change items, and determine the extent to which it will be implemented.

INVENTORY FUNCTION. The AFMIS function used to complete weekly and monthly physical inventories; vet condemnation, and reports of survey/statement of charges.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

LEFTOVERS. Leftovers are the un-served portions of any item that was prepared for a specific meal, protected from contamination, and held at a proper temperature.

LOCAL ACCESS NETWROK CONNECTIONS (LAN). An installation landline connecting the Army Management Information System modules to the mainframe computer system.

LOT. The total number of service outputs in an evaluation period; as defined in the AQL column of the Quality Assurance Surveillance Plan (Attachment 0003). The lot size is used to determine the sample size (or number of inspections).

MAXIMUM FEEDING CAPACITY PER FACILITY. The seating capacity of the DFAC multiplied by (calculated by multiplying the number of chairs in the DFAC times a 20min average seating times an extended 3 hour serving period). This head count is infrequently encountered, but should not negate the contractor’s responsibility to plan and prepare for such an event when required upon proper notice from the Government. Proper notice is considered to be communication in writing from the PCO within 30 days of the expected maximum feeding requirement.

MAJOR MAINTENANCE. The maintenance and repair or replacement of equipment, including the restoration or replacement of parts, as necessitated by wear and tear, damage, failure of parts, or the like.

MEAL SERVICE FOR REMOTE SITE FEEDING. Tasks associated with preparing meals including beverages, packaging food for shipping from a DFAC to feed Soldiers at remote sites.

MENU PRODUCTION PLANNING FUNCTION. The AFMIS function that is used to plan menus, compute ingredients and quantities required to feed 100 persons per menu item. This program provides the user with a menu for breakfast, lunch and dinner meals for each day, print outside menu reports, and recipes for each food item to be prepared.

MEAL SERVING HOURS. Hours designated by the Government when the DFAC serving lines are open for service.

MINOR MAINTENANCE. Normal operator care of equipment recommended by the manufacturer. Minor maintenance is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION (NRAEF).

National Restaurant Association Educational Foundation (175 W Jackson Blvd, Chicago, IL 60604) is a non-profit education foundation created by restaurateurs and other food service…