VoIP Amendment 8_Redacted.pdf

WISCONSIN DEPARTMENT OF ADMINISTRATION

DIVISION OF ENTERPRISE OPERATIONS

DOA-3051 (R 07/2015)

S. 51.01 (5) WIS. STATS.; AND

S. 111 .32(13M) WIS. STATS

Contract Amendment

Contract No.: 505ENT-Ml l-HOSTEDVOIP-01 I Amendment No. :

Contract Title: Hosted Voice over Internet Po1tocol (VoIP) Services

This Amendment is entered into by and between the State of Wisconsin, DeQartment of Administration, and the Contractor, whose name, address and principal officer appears below.

Contractor Name AT&T Global Services

Contractor Address 204 S. Akard St.

City: Dallas I State: TX

Principal Officer:

STATE BUREAU OF PROCUREMENT

101 EAST WILSON STREET, 5TH FLOOR

POST OFFICE BOX 7867

MADISON, WI 53707-7867

FAX (608) 267-0600

TTY (608) 267-9629

HTTP:/NENDORNET.STA TE.WI.US

I Zip: 75202

The parties wish to change the terms of the above-referenced Contract in the following manner:

Amend the current contract rates as reflected in the "AT&T Integrated Service Pricing Schedule" using Attachment A of this Amendment 8.

Except as expressly changed by this Amendment, the terms, conditions, rights and obligations of Contract No.:

.<:i05ENT-Ml 1-Hf1.,1F1 JVOIP-01 shall remain in effect unchanged. In the event of any inconsistency or conflict in the Contract and this Amendment, the provision of this Amendment shall control.

For State of Wisconsin Department of Administration Rick S. Hughes

Direc

Signa

V,~~ .v;1i Date

For

By

To Be Completed by Contractor

AT&T Global Services

Company Name

225 W. Randolph St

Address

Chicago

City

Cathy Jordan

Printed Name

Sr Mgr Customer Contracts

Title

18 APR 2018

Date

IL

State

60606

Zip

This document can be made available in alternate formats to individuals with disabilities upon request.

HT139M

20180416-8631 Amendment 8, Attachment A

State of Wisconsin For AT&T Administrative Use Only 201203210055UA Master Agreement No. ___ _ Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment:

AMENDMENT NO. 8 TO

ST ATE OF WISCONSIN CONTRACT #505ENT-M11-HOSTEDVOIP-01 (PREVIOUSLY NAMED "CONTRACT #15-91579-121 ") (THE "AGREEMENT")

BY AND BETWEEN STATE OF WISCONSIN, DEPARTMENT OF ADMINISTRATION ("CUSTOMER")

AND AT&T CORP. (AT&T")

This is an Amendment 8 to the Agreement by and between the Customer and AT&T. The parties agree to modify the terms and conditions of the Pricing Schedule as specified herein. The Effective Date of this Amendment is the date on which the last party signs this Amendment.

Except as otherwise modified herein, the Agreement and the Pricing Schedule are in all respects ratified, confirmed and approved.

The following changes are made to the attached "AT&T Integrated Service Pricing Schedule (for Telecommunications - Hosted VoIP RFP 28008-

LAA)"

1. Amendment 5, Section 7 "Pricing" of Exhibit C "AT&T Microsoft Skype for Business Managed Service" is modified to add the following section

7.1.1 "Non-Recurring Charges ("NRC") for Hunt and Resource Group Setup." These charges are separate from the Basic and Enhanced Profile User Deployment.

Table 1.1: Non-Recurring Charges ("NRC") for Hunt and Resource Group Setup Description Hunt Group Setup (for Basic Profiles) Response Group Setup (for Enhanced Profiles)

Hunt or Response Group Setup includes the following:

(a) Gathering Requirements for workftows/call routes

(b) Design Engineering - Design Hunt Groups/Resource Groups

Quantity

Price Per Group $200.00 $200.00

(c) Configure End user database information including voicemail and unified messaging per user, as applicable

(d) Build and Test Hunt and Response Groups

Hunt Group Setup (for Basic Profiles)

• This includes a Pilot number that when dialed will automatically route calls to the list of defined agents (all must be Basic profile) in the routing method specified. No upfront prompting is available.

Response Group Setup (for Enhanced Profiles)

• Response Groups are provided by the native Skype for Business Response Group functionality and can eilher be setup with or without upfront prompting to redirect calls to the proper set of defined agents (all must be Enhanced profile). If upfront prompting is required, when the Pilot number is dialed, the caller is provided with a series of recorded prompts or text to speech prompls giving them the choice to route to the appropriate queue. If no upfront prompting is required, the Response Group functions like a Basic Profile Hunt Group except all of the agents must be Enhanced Profile.

• If professional recording is required for prompts, this can be provided at additional cosl or olherwise, pre-recorded .wav files will be provided by customer.

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Amendment 8, Attachment A

State of Wisconsin For AT&T Administrative Use Only Master Agreement No. ___ _ Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment:

2. Amendment 5, Section 7 "Pricing" of Exhibit C "AT&T Microsoft Skype for Business Managed Service" is modified to add the following section

7.2.1 "Monthly-Recurring Charges ("MRC") for Hunt and Resource Group Setup." These charges are separate from the Basic and Enhanced Profile User Deployment.

Table 2.1: Monthly Recurring Charges ("MRC") for Hunt and Resource Group Setup Description Quantity Hunt Group MonitorinQ and Management Response Group Monitorina and Management

Hunt or Response Monthly Recurring Charges include the following:

(a) Monitoring of the health and availability of the platform.

(b) Troubleshooting and resolution of any platform-related issues.

Price Per Group $7.30 $7.30

(c) Helpdesk support for any issues and requests, including changes to existing groups (add/remove a TN to/from the group, change call routes, etc.)

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